Unbelievable prices in such a congested market. They have the lowest prices on coils pods and other vape related items in the UK (I'm a price comparison geek. I always shop around online t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
What i like the most is the speed of delivery with full tracking.My selection of items this time were of exceptional value also including 2 free vape kits if I spent over £25. My only gripe and it sh... See more
Company replied
Quick and free delivery on orders over £10, but with offers such as 3 for £15 etc that's a bargain, could do with more flavours for uwelle vape though such as black cherry, etc but apart from that I... See more
Awesome company! I used to manage a shop for ecigwizard and moved on to better myself! However I use these guys for all my vaping needs! Noone else even comes close! They treat you as a customer no... See more
Company replied
Company details
- #40 of 127 best companies in Electronic cigarette store
- #36 of 123 best companies in Vaporiser shop
About Ecigwizard
Written by the company
Ecigwizard have been supplying the vaping community for well over 9 years, whether it be the latest electronic cigarette innovation, hottest vape kit or newest e-liquid range. What makes Ecigwizard different, is we are a vape shop run by vapers. Pop into one of our stores and no doubt you'll find our staff using the latest vape devices. We currently supply in excess of 600 independently owned vape/ecig stores as well as over 80 private white label e-liquid clients. Ecigwizard is one of the largest stockists of electronic cigarettes and e-liquids in the UK and Europe.
New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.
Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.
Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.
New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.
Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.
Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.
Why Choose Us?
Written by the company
- 6 Days A Week Delivery
- Over 50+ Stores Nationwide
- Over 200,000 Loyal Customers
- Free Delivery On All Orders Over £10
- Next Day Delivery When Ordered Before 5PM
- Supplying The Vaping Community For Well Over 9 Years
Free deliveries on all orders over £10
ECIGWIZARD will incur the shipping costs for orders placed over £10
Free deliveries on all orders over £10
Order before 17:00 for next day delivery
Delivery 6 days a week
Over 40+ Stores Nationwide
Contact info
2 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, United Kingdom
- 0345 305 2585
- cs@ecigwizard.com
- www.ecigwizard.com
4.8
Excellent
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic company go above n beyond to…
Fantastic company go above n beyond to help if something isn't right or order gets lost absolutely lovely customer care, products are cheap but hight quality aswell. X
3 December 2025
Reply from Ecigwizard
Thank you so much for your amazing review.
We’re thrilled to hear that our team goes above and beyond to help when issues arise, and that you’ve been happy with our customer care. It’s fantastic to know you find our products both high quality and great value.
We truly appreciate your support and look forward to serving you again soon.
Amazing friendly staff
Amazing friendly staff, good stock selection and price deals. Quality every time I've been there
2 December 2025
Reply from Ecigwizard
Thank you so much for your wonderful review!
We’re delighted to hear that you’ve enjoyed our friendly staff, wide stock selection, and great price deals. It’s fantastic to know you’ve consistently been happy with the quality of our products at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon.
Love this place always buy my vape…
Love this place always buy my vape stuff from them 1.great service thanyou
28 November 2025
Reply from Ecigwizard
Thank you so much for your fantastic review!
We’re thrilled to hear that you love shopping with Ecigwizard and are happy with our service. Your support means a lot to us, and we look forward to serving you again soon.
Great company for all vaping needs
Great range of vaping equipment. I’ve never had a problem and have been ordering from Ecigwizzard for years. Super speedy delivery too
30 November 2025
Reply from Ecigwizard
Thank you so much for your wonderful review!
We’re delighted to hear that you’ve enjoyed our wide range of vaping equipment and that your orders have always arrived quickly and without issues. It’s fantastic to know you’ve been a loyal customer for years.
We truly appreciate your support and look forward to serving you again soon at Ecigwizard.
This is a great raping product
This is a great raping product, a good price and the raping flavours are good and great prices aswell 5 star
27 October 2025
Reply from Ecigwizard
Thank you so much for your fantastic review!
We’re thrilled to hear that you’re happy with our vaping products, the great flavours, and the competitive pricing. Your 5-star rating means a lot to us at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon.
they very wecoming
they very wecoming , listen to what u saying,, always helpful , very polite,
29 November 2025
Reply from Ecigwizard
Thank you so much for your wonderful review!
We’re delighted to hear that our team is welcoming, attentive, and always helpful and polite. Providing friendly and supportive service is always our priority at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon.
Excellent Customer Service
I had a problem with a vape I had purchased and returned it with no issues whatsoever. The customer service team were very helpful and informative. I was issued with a replacement with next day delivery.
10 December 2025
Unprompted review
Reply from Ecigwizard
Thank you so much for your fantastic review!
We’re thrilled to hear that our customer service team was helpful and informative, and that your replacement vape arrived quickly with next day delivery. Ensuring a smooth and hassle-free experience is always our priority at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon.
Reply from Ecigwizard
Thank you for your review!
We’re glad to hear that everything was satisfactory and that you found our delivery time reasonable. Providing reliable service is always our priority at Ecigwizard.
We appreciate your support and look forward to serving you again soon.
The "chat" agents are very helpful
The "chat" agents are very helpful, and they can see if you get stuck on the website
18 November 2025
Reply from Ecigwizard
Thank you so much for your great review!
We’re delighted to hear that our chat agents have been helpful and able to assist you whenever you get stuck on the website. Providing real-time support to make your experience smooth is always our priority at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon.
Great prices, helpful customer service and speedy dispatch/delivery!
I have used ECigWizard multiple times and they always deliver on their promises. A very helpful customer service team that are easy to communicate with. Thank you team!
12 August 2025
Reply from Ecigwizard
Thank you so much for your fantastic review!
We’re thrilled to hear that Ecigwizard consistently delivers on our promises and that our customer service team has been helpful and easy to communicate with. Your kind words mean a lot to the whole team.
We truly appreciate your support and look forward to serving you again soon.
Good deals
Good deals, points bonuses with percentages off,
Always delivered promptly
29 November 2025
Reply from Ecigwizard
Thank you so much for your great review!
We’re delighted to hear that you enjoy our deals, points bonuses, and discounts, and that your orders are always delivered promptly. Providing excellent value and reliable service is always our priority at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon.
Excellent as always delivered in a…
Excellent as always delivered in a couple of days from getting it ready to post
15 November 2025
Reply from Ecigwizard
Thank you so much for your fantastic review!
We’re thrilled to hear that your order was delivered quickly and that you’ve consistently had an excellent experience with Ecigwizard. Fast and reliable service is always our priority.
We truly appreciate your support and look forward to serving you again soon.
Reply from Ecigwizard
Thank you for your great review!
We’re delighted to hear that you’re happy with our customer service. Providing excellent support is always our priority at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon.
The lady that served me was…
The lady that served me was professional and knowledgable she answered all my questions. She was very helpful and helped me to make the right choice of vape to buy. A pleasant lady making my visit enjoyable. I’m
11 November 2025
Reply from Ecigwizard
Thank you so much for your wonderful review!
We’re delighted to hear that our team member was professional, knowledgeable, and helpful in guiding you to the right vape. It’s fantastic to know that she made your visit enjoyable and positive.
We truly appreciate your support and look forward to serving you again soon at Ecigwizard.
Help from online chat when item was…
Help from online chat when item was showing out of stock.
9 November 2025
Reply from Ecigwizard
Thank you for your review!
We’re glad to hear that our online chat team was able to help you when an item showed as out of stock. Providing quick and helpful support is always our priority at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon.
Reply from Ecigwizard
Thank you so much for your fantastic review!
We’re thrilled to hear that you find the product easy to use and that you’re very satisfied with it. Making sure our products are simple and convenient is always a priority at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon.
Reply from Ecigwizard
Thank you so much for your wonderful review!
We’re delighted to hear that you found our staff brilliant, friendly, and helpful. Providing excellent customer service is always our priority at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon.
Reply from Ecigwizard
Thank you so much for your fantastic review!
We’re thrilled to hear that your orders are consistently delivered quickly and arrive well-packaged. Providing reliable and careful service is always our priority at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon.
Reply from Ecigwizard
Thank you so much for your wonderful review!
We’re delighted to hear that your experience with Ecigwizard was great from start to finish. Providing smooth and reliable service is always our priority.
We truly appreciate your support and look forward to serving you again soon.
Reply from Ecigwizard
Thank you so much for your great review!
We’re delighted to hear that you’re happy with our service and speedy delivery. Providing fast and reliable support is always our priority at Ecigwizard.
We truly appreciate your support and look forward to serving you again soon.
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