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Eclipse Travel Reviews 

1,077
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for creating seamless, well-organized holiday itineraries tailored to their exact personal needs and budgets. Travelers deeply appreciate the dependable support, smooth airport transfers, and expert advice provided throughout their complex multi-destination international trips. Some reviewers were not happy with specific issues, mentioning occasional communication barriers with certain local guides, having to re-enter travel details, or unexpected itinerary arrangements. Despite these isolated hiccups, the vast majority describe their journeys as completely stress-free, deeply memorable, and exceptionally well managed from start to finish.

What people talk about most

Holidays

Customers had positive experiences with holidays, reporting that everything went smoothly and according to... See more

Staff

Clients share positive opinions on staff, highlighting the helpfulness and expertise of the team. Consumers... See more

Service

Consumers find service to be positive, highlighting well-organised itineraries and smooth travel... See more

Location

People report positive experiences with location, highlighting a breathtaking range of destinations and... See more

Booking process

Reviewers mention positive feedback about booking process, finding it straightforward and easy. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our agent Meike gives first class service from start to finish. Meike was great at the start, giving us many options to consider for our South American trip. Then after we booked Meike kept us infor... See more

Company replied

Rated 5 out of 5 stars

Blake at Eclipse was brilliant. He organised everything for my very first International trip keeping within my budget. I travelled solo to Antarctica, my #1 bucket list destination, a daunting prosp... See more

Company replied

Rated 5 out of 5 stars

Our tour was well-organised and went smoothly apart from a long flight delay on our departure from Sydney with LATAM. This delay meant we would miss our connecting flight from Santiago to buenos Aire... See more

Company replied

Rated 5 out of 5 stars

All transfers on time. Hotels very comfortable. Only issue we had was on an internal flight where no luggage was booked for the infant and his luggage cost us $400 to have checked. Otherwise tour went... See more

Company replied


Company details

  1. Travel agent
  2. Cruise agency
  3. Cultural tours provider
  4. Tour operator

About Eclipse Travel

Written by the company

At Eclipse Travel, we specialise in crafting tailormade journeys to some of the world’s most extraordinary and remote destinations, including Antarctica, the Arctic, Africa, and Latin America. As one of Australia’s leading travel experts, we’re passionate about delivering seamless, personalised adventures that reflect each traveller’s unique interests, dates, and budget.

Our team of seasoned travel professionals brings firsthand knowledge and deep expertise to every itinerary, ensuring exceptional value and unforgettable experiences. Whether it’s a wildlife-focused safari, a small ship expedition cruise, a romantic honeymoon, or a multigenerational family holiday, we design journeys that inspire wonder and foster meaningful connections with nature and culture.

We’re proud to champion responsible tourism, working with trusted local operators and promoting sustainable practices that protect the environments and communities we visit.

Let Eclipse Travel be your trusted companion in discovering the world’s most captivating corners. Are you ready for an adventure of a lifetime?

ECLIPSE TRAVEL

Written by the company

Australia’s leading tailormade travel experts
At Eclipse Travel, we specialise in crafting tailormade journeys to some of the world’s most extraordinary and remote destinations, including Antarctica, the Arctic, Africa, and Central and South America. We aim to inspire and facilitate incredible journeys that cater to our clients' unique interests, travel dates, and budgets, all while promoting responsible tourism and a deep appreciation for the world's most stunning and unique environments. From wildlife-focused adventures to small ship expedition cruises, honeymoons to multigenerational family holidays, we pride ourselves on crafting personalised trips that capture the essence of each locale, providing unforgettable memories and exceptional value for money.
Our People
At Eclipse Travel, we love travel – and we think it shows in the way we run our company. Our travel specialists are endlessly enthusiastic, and have intimate, first-hand knowledge of the destinations we offer from years spent travelling to and living in those destinations. We pride ourselves on the first class, personal service you’ll receive from the moment you contact us until you touch down again, home from the trip of your lifetime. Everyone on our team will work hard to impress you, so that if you ever feel the urge to take off on another adventure, you’ll come back to us – or even recommend us to your friends and family!
Our Product
We’ve sourced the leading products and the best local operators to ensure your adventure is pure enjoyment, free of hassles. Our specialties include experience-filled adventures, safaris, small ship cruising, honeymoons, family trips, world-class treks, and luxury travel. We regularly revisit our regions to discover new offerings and perform quality checks on our trusted products. Whether you’re dreaming of exploring Antarctica, the Arctic, Africa, or Central and South America, simply let us know where you want to go, and we’ll take care of the rest!

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,077)

162 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent tour organised by Eclipse.

Our tour was well-organised and went smoothly apart from a long flight delay on our departure from Sydney with LATAM. This delay meant we would miss our connecting flight from Santiago to buenos Aires but Eclipse helped us work out what to do about it.
Our Antarctica and South Georgia cruise with Swan Hellenic went very well. After that, Eclipse had organised our trip to Peru for 6 days and it all went very smoothly. Our guides and drivers were excellent and we thoroughly enjoyed it all. We recommend booking with Eclipse for their efficiency and attention to any problems that might occur.

2 February 2026
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Reply from Eclipse Travel

Thank you, Helen! We’re pleased to hear you had such a great experience in Antarctica, South Georgia and Peru. We’re especially glad we could assist during the flight disruption, and truly appreciate your recommendation of Eclipse Travel.

Rated 5 out of 5 stars

Making Vacation Dreams A Reality

Luke does a great job in building custom trips for us. He takes everything we want to see and do and puts it into a grade-A itinerary. Basically, he makes our vacation dreams a reality. He's very communicative (despite the 12 hour time difference), and the review and booking processes are super easy.

26 February 2026
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Reply from Eclipse Travel

Thank you Rebekah, this is so lovely to hear. Luke will be thrilled to know he’s helped turn your travel ideas into reality, and we’re really glad the whole process has felt easy and well-supported for you.

Rated 5 out of 5 stars

Very comfortable itinerary

Very comfortable itinerary, very good organisation and service, best travel agent for South America

23 March 2026
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Reply from Eclipse Travel

Thanks for your lovely review, Angela!

Rated 5 out of 5 stars

The Columbia itinerary for two weeks…

The Columbia itinerary for two weeks was very good as was the guide. Enjoyed traveling with small group

13 March 2026
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Reply from Eclipse Travel

Thank you! We are glad to hear you had such a wonderful trip to Colombia with us.

Rated 5 out of 5 stars

Well done Tiffany

Tiffany Chek was our booking agent and she did a splendid job.
All the bookings were precise and all the travel connections went off without a hitch.

18 March 2026
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Reply from Eclipse Travel

Thanks Pete, we will pass on your kind words to Tiffany. Glad to hear you had such a seamless trip!

Rated 5 out of 5 stars

Tour of Patagonia…

We just completed a tour of Patagonia and congratulate the Eclipse team on an excellent job done by you and your South American partners.

It all went so smoothly without one hickup and with excellent service along the way.

We will be recommending Eclipse again.

14 March 2026
Unprompted review
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Reply from Eclipse Travel

Thank you very much for your kind words, Greg! We are so pleased to know that both our service and your trip itself exceeded expectations.

Rated 5 out of 5 stars

Perfect combination of adventure and comfort!

I cannot recommend Eclipse Travel highly enough. The level of service and communication has been outstanding, from the very first enquiry 18 months ago until now.
We have just returned from a trip to Antarctica and South America. Luke at Eclipse was able to tailor the perfect trip for us incorporating our “must see” destinations along with some suggestions drawn from his own travel experiences in South America.
The standard of accommodation, knowledgeable guides, excellent drivers and reliable timetabling made our trip the perfect combination of adventure and comfort. Our expedition cruise on SH Vega to the Antarctic Peninsula and Weddell Sea somehow exceeded our expectations, it was an unforgettable experience. We would not hesitate to engage Eclipse Travel to organise a future trip for us.

9 March 2026
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Reply from Eclipse Travel

Thank you so much, this is fantastic to hear. Luke will be thrilled he could help shape such a memorable trip, and we’re so glad it struck that perfect balance of adventure and comfort. Antarctica really is something special!

Rated 5 out of 5 stars

Amazing experience, fabulous support.

The communication prior to my trip was excellent. Luke was very helpful. The pre-trip information was comprehensive. The tour itself was amazing. Edmond was fantastic and made sure that everything ran smoothly. I was so concerned thatI would struggle with the Trek to see the Mountains Gorillas but everyone went out of their way to make sure that I had a fabulous experience

11 February 2026
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Reply from Eclipse Travel

Thank you Lea - we’re so pleased you had such a wonderful experience, and that Luke, Edmond and the team helped make your trip so fabulous!

Rated 3 out of 5 stars

Disappointing

We were disappointed with our experience of Eclipse travel. In hindsight the itinerary could have been much better organised and I don't think our organiser took enough notice of our wishes. Getting up at 2am for a 5am flight isn't much fun, especially when there were later flights available.
Once we had paid the money we became invisible.
Luckily the local partners Neptuno and Mayan Sky provided a much better level of service.

28 January 2026
Unprompted review
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Reply from Eclipse Travel

Dear Chris,

Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of the itinerary and planning process did not meet your expectations. Our goal is always to carefully tailor trips around our clients’ preferences, so it’s disappointing to hear that you felt your wishes were not fully reflected in the final plan.

Flight schedules and logistics in some destinations can be limited, but we always aim to balance comfort and practicality when arranging connections. Your feedback is valuable and helps us review how we communicate options and itinerary decisions with our clients.

We’re pleased to hear that our local partners, Neptuno and Mayan Sky, provided you with a high level of service during your travels. We work with them because of their excellent reputation on the ground.

If you would be open to it, we would welcome the opportunity to discuss your experience in more detail and learn how we could have done better. Thank you again for your feedback.

Warm regards,
The Eclipse Travel Team

Rated 4 out of 5 stars

Excellent itinerary

Excellent itinerary reflecting deep experience in the South American and Antarctic regions I went to plus close consideration of my needs and priorities. Very happy - trip of a lifetime!

20 January 2026
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Reply from Eclipse Travel

Thank you so much for your lovely review, Edwina. We’re delighted to hear that your itinerary reflected both your priorities and our team’s experience in South America and Antarctica. It’s wonderful to know your trip was a true trip of a lifetime - exactly what we hope for every client!

Rated 5 out of 5 stars

If you want to take out the guesswork…

If you want to take out the guesswork and uncertainty out of planning a vacation, Eclipse is the absolute right choice. Staff members have a wealth of knowledge and solid contacts to make your trip tailored to your needs.

23 February 2026
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Reply from Eclipse Travel

Thank you for the lovely feedback, Mehrdad. We're so pleased our team’s expertise helped make planning your trip smooth and tailored to your needs.

Rated 5 out of 5 stars

Trust Eclipse!

Thanks for helping to make a once in a lifetime trip the adventure and memorable experience we were hoping for! Our tour of New Zealand exceeded all expectations, and took the pressure off the planning. We would never have seen so much without your help!

27 February 2026
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Reply from Eclipse Travel

Thank you for the kind words, Laura. We’re so pleased your trip exceeded expectations and that we could help make it such a memorable adventure!

Rated 5 out of 5 stars

Trip to Antarctic

Our trip to Antarctic went well beyond our expectation. I want to give a shout out to Meike and the other people in Eclipse Travel for giving us good guidance, presenting options that were in line with our expectations. They answered all the questions patiently and made sure we were ready for the trip.

5 February 2026
Unprompted review
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Reply from Eclipse Travel

Thank you for your lovely feedback, Narendra. We’re delighted your Antarctica trip exceeded expectations, and we’ll be sure to pass your kind words on to Meike and the team!

Rated 5 out of 5 stars

Aurora Village, Northern Finland…

Aurora Village was a fantastic location for our 5 days in northern Finland; The activities package enabled us to access a number of ‘experiences’ including snowmobiling, dog sledding, cross country skiing and snow shoeing.
Seeing the northern lights was the u ing on the cake!!

21 January 2026
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Reply from Eclipse Travel

Thank you for sharing your experience, Andy. We’re so glad you enjoyed Aurora Village and all the winter activities - and that you were lucky enough to see the Northern Lights too! ✨

Rated 5 out of 5 stars

Exceptional travel with Eclipse Travel

Have traveled with Eclipse a number of times now to South America & every time has been exceptionally well organised.

17 February 2026
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Reply from Eclipse Travel

Thank you for travelling with us again, Keith. We really appreciate your continued trust in Eclipse Travel!

Rated 4 out of 5 stars

Good range of locations and activities

Good range of locations and activities. Some guides much better than others. Accommodation was OK.

13 January 2026
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Reply from Eclipse Travel

Thank you for your feedback, Howard. We're glad you enjoyed the trip overall, and please feel free to reach out to us personally if you want to provide specific feedback about the accommodation.

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