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Eclipse Travel Reviews 

1,077
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for creating seamless, well-organized holiday itineraries tailored to their exact personal needs and budgets. Travelers deeply appreciate the dependable support, smooth airport transfers, and expert advice provided throughout their complex multi-destination international trips. Some reviewers were not happy with specific issues, mentioning occasional communication barriers with certain local guides, having to re-enter travel details, or unexpected itinerary arrangements. Despite these isolated hiccups, the vast majority describe their journeys as completely stress-free, deeply memorable, and exceptionally well managed from start to finish.

What people talk about most

Holidays

Customers had positive experiences with holidays, reporting that everything went smoothly and according to... See more

Staff

Clients share positive opinions on staff, highlighting the helpfulness and expertise of the team. Consumers... See more

Service

Consumers find service to be positive, highlighting well-organised itineraries and smooth travel... See more

Location

People report positive experiences with location, highlighting a breathtaking range of destinations and... See more

Booking process

Reviewers mention positive feedback about booking process, finding it straightforward and easy. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our agent Meike gives first class service from start to finish. Meike was great at the start, giving us many options to consider for our South American trip. Then after we booked Meike kept us infor... See more

Company replied

Rated 5 out of 5 stars

Blake at Eclipse was brilliant. He organised everything for my very first International trip keeping within my budget. I travelled solo to Antarctica, my #1 bucket list destination, a daunting prosp... See more

Company replied

Rated 5 out of 5 stars

Our tour was well-organised and went smoothly apart from a long flight delay on our departure from Sydney with LATAM. This delay meant we would miss our connecting flight from Santiago to buenos Aire... See more

Company replied

Rated 5 out of 5 stars

All transfers on time. Hotels very comfortable. Only issue we had was on an internal flight where no luggage was booked for the infant and his luggage cost us $400 to have checked. Otherwise tour went... See more

Company replied


Company details

  1. Travel agent
  2. Cruise agency
  3. Cultural tours provider
  4. Tour operator

About Eclipse Travel

Written by the company

At Eclipse Travel, we specialise in crafting tailormade journeys to some of the world’s most extraordinary and remote destinations, including Antarctica, the Arctic, Africa, and Latin America. As one of Australia’s leading travel experts, we’re passionate about delivering seamless, personalised adventures that reflect each traveller’s unique interests, dates, and budget.

Our team of seasoned travel professionals brings firsthand knowledge and deep expertise to every itinerary, ensuring exceptional value and unforgettable experiences. Whether it’s a wildlife-focused safari, a small ship expedition cruise, a romantic honeymoon, or a multigenerational family holiday, we design journeys that inspire wonder and foster meaningful connections with nature and culture.

We’re proud to champion responsible tourism, working with trusted local operators and promoting sustainable practices that protect the environments and communities we visit.

Let Eclipse Travel be your trusted companion in discovering the world’s most captivating corners. Are you ready for an adventure of a lifetime?

ECLIPSE TRAVEL

Written by the company

Australia’s leading tailormade travel experts
At Eclipse Travel, we specialise in crafting tailormade journeys to some of the world’s most extraordinary and remote destinations, including Antarctica, the Arctic, Africa, and Central and South America. We aim to inspire and facilitate incredible journeys that cater to our clients' unique interests, travel dates, and budgets, all while promoting responsible tourism and a deep appreciation for the world's most stunning and unique environments. From wildlife-focused adventures to small ship expedition cruises, honeymoons to multigenerational family holidays, we pride ourselves on crafting personalised trips that capture the essence of each locale, providing unforgettable memories and exceptional value for money.
Our People
At Eclipse Travel, we love travel – and we think it shows in the way we run our company. Our travel specialists are endlessly enthusiastic, and have intimate, first-hand knowledge of the destinations we offer from years spent travelling to and living in those destinations. We pride ourselves on the first class, personal service you’ll receive from the moment you contact us until you touch down again, home from the trip of your lifetime. Everyone on our team will work hard to impress you, so that if you ever feel the urge to take off on another adventure, you’ll come back to us – or even recommend us to your friends and family!
Our Product
We’ve sourced the leading products and the best local operators to ensure your adventure is pure enjoyment, free of hassles. Our specialties include experience-filled adventures, safaris, small ship cruising, honeymoons, family trips, world-class treks, and luxury travel. We regularly revisit our regions to discover new offerings and perform quality checks on our trusted products. Whether you’re dreaming of exploring Antarctica, the Arctic, Africa, or Central and South America, simply let us know where you want to go, and we’ll take care of the rest!

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,077)

163 reviews in the last 12 months

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Rated 5 out of 5 stars

Eclipse is #1

From the first enquiry until our departure date, Eclipse travel had us completely sorted. Meike planned an amazing holiday ,all flights, transfers to / from airports & hotels, very comfortable accommodation, great tour guides & alot of information on each country we were visiting .Meike & Ally were always quick to answer the many questions we had. If you want a stress free holiday, go to Eclipse. Thanks for an amazing 4 weeks!

22 January 2026
Unprompted review
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Reply from Eclipse Travel

Thank you for the wonderful review, Karen. We’re so pleased Meike and Ally could help create such a smooth and memorable four-week journey for you. We really appreciate your kind words!

Rated 5 out of 5 stars

We had planned a trip to Antartica for…

We had planned a trip to Antartica for our 50th wedding anniversary . I booked flights and cruise but was totally lost when it came time to book accomodation in South American, transfers to and from airports and cruise port, an excursion to Iguazu Falls, and guided tours. I rang Eclipse Travel and spoke to Meike. From that point on everything became less stressful and more enjoyable. I can highly recommend them for all travel plans.

1 January 2026
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Reply from Eclipse Travel

Thank you for your lovely review! We’re so glad Meike could help take the stress out of planning and make your special 50th anniversary trip to Antarctica run smoothly.

Rated 4 out of 5 stars

They were decent

They were decent, but they're just the agents for the Tour Operator. I had to put in a lot of details into their portal for a trip to Southern Africa, only to have to give all these details again at the start of the tour.

They also gave some bad advice about taking US Dollars to pay for items in Namibia and Botswana. It was hard to get rid of these - they only take local currency or South African Rand.

15 November 2025
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Reply from Eclipse Travel

Thank you for your feedback, Steve. When clients wish to join small group overland tour rather than organising a tailormade private safari, we do act as the Australian booking partner for a few trusted tour operators based in Southern Africa that run these kind of trips. We understand this can be frustrating when sometimes certain details are collected again by the local team at the start of the trip, and will see if there is a way we can streamline this in the future. We appreciate your comments and will also review the currency advice for future travellers.

Rated 5 out of 5 stars

Eclipse Travel had all the pieces in place for a reunion in Peru

Eclipse Travel had all the pieces in place for our trip from the US to Peru including last minute changes due to health issues. We had wonderful tours of Lima and Caral as well as incredible restaurant suggestions. They also coordinated our friends' trip from Australia so that we could meet up and tour Cusco and Machu Picchu together. Lots of moving pieces! Thanks, Cathy!

21 January 2026
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Reply from Eclipse Travel

Thank you for your kind words! We’re so pleased everything came together smoothly for your Peru trip, especially with so many moving parts. We’ll be sure to pass your thanks on to Cathy!

Rated 1 out of 5 stars

Beware live chat offer is a scam to get your personal info

Asked to chat if I had an enquiry forced to give email and name, and then person could not answer my questions and offered to refer me to someone. I was scammed with false advertising to get my info. Beware!

13 February 2026
Unprompted review
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Reply from Eclipse Travel

Hi Pam,

I’m sorry for the experience you had using our website's LiveChat feature.

Your chat came through outside of our normal business hours, so the team member you spoke with is part of our after-hours support team who are there to assist with general enquiries. Where needed and whenever possible, this support team connect travellers with one of our destination specialists who can provide detailed and accurate information immediately – or in your case, once the team is back online during business hours.

Our website’s chat function may ask for a name and email so that a specialist can follow up with the specific tour details you requested, particularly for questions relating to our tailormade itineraries where real-time answers may not be available after hours. We never sell or misuse personal information, and there was certainly no intention to mislead you.

The team member you spoke with was simply offering to arrange a follow-up from our Africa specialists, which is standard practice for tailored travel planning.

Kind regards,
Hilary, General Manager

Rated 5 out of 5 stars

South America and Antarctica trip

We had a fantastic South America and Antarctica trip organised by Daniel. He worked closely with us to develop an itinerary that suited our interests, budget and made some brilliant suggestions we hadn't thought about. Everything was made so easy with all the transfers and we had great locations for accommodation. Eclipse provided, excellent responses with any issues that needed to be addressed. We would highly recommend Daniel and Eclipse Travel.

6 November 2025
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Reply from Eclipse Travel

Thank you for the wonderful review, Dominic. We’re delighted to hear you had such a fantastic South America and Antarctica trip, and that Daniel was able to create an itinerary that suited you so well. We really appreciate your recommendation!

Rated 5 out of 5 stars

Incredible experience

Incredible experience. Great support by eclipse and Daniel

4 February 2026
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Reply from Eclipse Travel

Thank you for the kind words! We’re so glad you had an incredible experience and that Daniel and the team could support you along the way.

Rated 5 out of 5 stars

South America and Antarctica

A huge thanks to Blake for organizing our amazing trip to South America and Antarctica. Four days before we were due to depart, we had the disastrous news that our Antarctic leg of the trip had been cancelled due to technical difficulties with the ship. Blake to the rescue! He was on the case immediately, securing us a place on another ship. He reorganised our whole trip in a couple of days, no fuss, communicating every step of the way, and even re-ordering our schedule to do it in reverse due to lack of accommodation in Rio. We had numerous flights, tours, accommodation etc so it was quite a feat the first time, let alone the second. Everything went very smoothly and we loved everywhere we went, it just got better and better every day. Antarctica was just magical - it was a dream come true, so well worth the wait in the end :-)

Now we just need to decide where to go next!!

Thanks Blake!!

12 January 2026
Unprompted review
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Reply from Eclipse Travel

Thank you for the wonderful review, Kim. We’re so glad Blake was able to step in quickly and turn a stressful situation into such an incredible journey. Antarctica truly is magical - we’re thrilled it all worked out in the end!

Rated 5 out of 5 stars

Finnish Lapland Arctic package combined with a few days in Santa Claus Village

We booked our holiday through Eclipse Travel, and our agent, Cathy Allden, was professional and unflappable! She was responsive and very understanding of our many requirements.
Aurora Village in Ivalo was exceptional: accommodation, meals and activities were all first rate. Staff was helpful and guides were friendly and knowledgeable. Transfers to and between locations were seamless.

Santa Claus Village was fun, and the sauna in our self-contained apartment a definite plus!

Would highly recommend Eclipse Travel. Thank you for an unforgettable holiday and beautiful memories.

9 January 2026
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Reply from Eclipse Travel

Thank you for the lovely review! We’re so pleased Cathy could help create such a smooth and memorable Lapland holiday for you. Aurora Village is a very special place, and we’re glad you enjoyed Santa Claus Village too, sauna included!

Rated 5 out of 5 stars

Great agents and experience

Blake and the team were really good at keeping me up to date with everything I had to do after booking my cruise. Plus he did a great job finding the right one for me and my friends in the first place!

7 January 2026
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Reply from Eclipse Travel

Thank you for the kind feedback, Meg. We’re so glad Blake could help you find the right cruise and keep everything running smoothly in the lead-up to your trip!

Rated 5 out of 5 stars

Easy booking

Easy booking. Friemdly sraff answered all my queries efficiently & in a timely manner.

28 January 2026
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Reply from Eclipse Travel

Thank you for your lovely review, Kerrie!

Rated 5 out of 5 stars

I loved my experience with Eclipse…

I loved my experience with Eclipse Travel, they were very helpful friendly and gave us lots of great ideas for add ons to the trip we originally planned.
They arranged the most amazing trip to South America and everything went like clockwork.
Would have no hesitation in recommending them to anyone.

23 November 2025
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Reply from Eclipse Travel

Thank you, Claire! We really appreciate you taking the time to share this. It’s great to hear the planning process felt easy and that everything ran smoothly from start to finish.

Rated 5 out of 5 stars

The Eclipse Travel is a great and reliable travel agency!

The Eclipse Travel is a great and reliable travel agency. especially Cathy did a wonderful job to arrange our Antarctic trip, she is very nice, professional and supportive. I will definitely recommend Eclipse Travel to my friends.

17 January 2026
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Reply from Eclipse Travel

Thank you for the lovely feedback! We’re so pleased Cathy made your Antarctic trip such a positive experience, and we really appreciate the recommendation.

Rated 5 out of 5 stars

Aurora Expeditions- Subantartic island subantartic

I’ve just returned from a trip with Aurora Expeditions to the subantartic islands - Daniel was extremely helpful with bookings, flights and was great to communicate with. Nothing was too much trouble. As someone who travels frequently and books their own flights, accommodation etc.,I wouldn’t hesitate to use Eclipse Travel in the future for a stress free experience. Even when I had a cancelled flight, the ET team were quick to make sure I was rebooked so I could continue my trip without worrying. 5 star service!

3 January 2026
Unprompted review
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Reply from Eclipse Travel

Thank you, Bridget! We’re thrilled Daniel and the team could take the stress out of your Subantarctic adventure, especially when plans changed. We hope to help you with another trip in the future.

Rated 5 out of 5 stars

Fantastic trip planing

Daniel did an amazing job organising our family holiday around Chile. From the amazing scenery in the Atacama Desert where we were lucky enough to experience, rain, snow and sun, along with the altitude and the alpacas, llamas, donkeys and flamingos (kept our eyes peeled for foxes but not this time)!! To the beautiful hikes visiting volcanos, waterfalls and lakes of Pucon and Puerto Varas, it was all breathtakingly beautiful. I loved the last accommodation when we stayed in at the cabanas and BBQ’d delicious meats to the back drop of the first Full (wolf moon) rising over the volcano. Everything was well organised and easy to follow with great recommendations.
We have come back with wonderful memories, a little more Spanish and a love for Pisco Sours!

24 December 2025
Unprompted review
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Reply from Eclipse Travel

Thank you Leena - what a wonderful journey to read about! We’re so glad Daniel could bring together such a memorable family adventure across Chile, complete with stunning landscapes, special moments, and a few new favourites along the way :)

Rated 5 out of 5 stars

Our trip entailed lots of details which…

Our trip entailed lots of details which were all covered and ensured our trip was enjoyable and without stress.
All the guides and accommodation met all our expectations.
We visited 4 countries with 9 flights in 21 days with 2 teenage grandchildren and had no mishaps or plans that went awry.
Congratulations Eclipse for a first rate job and a special shout out to Daniel who put it all together for us. 👍

9 December 2025
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Reply from Eclipse Travel

Thank you, Graeme. Coordinating such a complex, multi-country trip is no small feat, so we’re delighted it all ran smoothly and met your expectations. We’ll be sure to pass your thanks on to Daniel!

Rated 5 out of 5 stars

Antarctica Spectacular

A very good trip - one of the best we have done during our retirement. Memorable scenery and comfortable ship with friendly and helpful staff. Beautiful food.
Eclipse Travel were excellent in putting a great itinerary together. Special thanks to Luke.

1 December 2025
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Reply from Eclipse Travel

Thank you John & Sue! We’re delighted your Antarctic journey was such a highlight of your travels, and we’ll be sure to pass your kind words on to Luke.

Rated 5 out of 5 stars

We had a great experience booking our…

We had a great experience booking our trip to Lapland (Finland) during peak period for Christmas last year, through Eclipse Travel. The agent, Cathy Allden, was a pleasure to deal with. She was very professional, understanding and responsive throughout the process. We highly recommend their services.

23 December 2025
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Reply from Eclipse Travel

Thank you, Kavita! We’re so pleased Cathy made planning your Lapland Christmas trip such a smooth and enjoyable experience, and we really appreciate the recommendation.

Rated 5 out of 5 stars

TRIP OF A LIFETIME

Eclipse Travel gave exceptional service prior to, during and at the conclusion of our booking and followed up with with any necessary information before leaving Australia so we were pre-armed with the required knowledge to enjoy our Antarctic Expedition aboard the Swan Hellenic, Diana, which was one of the best cruises we have experienced.

2 December 2025
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Reply from Eclipse Travel

Thank you for your review Alan! We're thrilled to know your Antarctic expedition was so spectacular.

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