Good experience with EC Markets so far. Execution is stable, though slight delays may happen during peak hours.

EC Markets is a scam broker. They blocked my account and removed my legitimate USD14,446 profits. Forced me to agree that I did toxic trade by holding my capital as ransom. Took 3 and half months to return my capital. DO NOT trade with this broker if you want to keep your profits!

Very good borker, very fast ejecution ans low sreads. I´m very hapy with my experience. Deposit and whithdrall fast and my personal manager is excelent.

I chose EC Markets specifically because I needed an ECN account to run an Expert Advisor (EA). After doing my research, they seemed like the right fit.

The Timeline:

• Feb 2 2026: I deposited funds and transferred them to my MT5 account (81085720). My EA ran smoothly, even with a high latency of around 328ms.
• Feb 10 2026: I requested a withdrawal of my profits.
• Feb 12 2026: Instead of my funds, I received an email effectively suspending my account.

It is ironic that EC Markets claims to be a 'True ECN' broker, yet penalized me for profitable trading on a personal computer with a standard, 320ms connection—hardly the setup for high-frequency manipulation.

Currently, I am locked out of the portal and told to wait for an 'investigation.' Based on other user reviews and Clause 20.14 of their Client Agreement, they reserve the right to withhold funds and suspend accounts without explanation for up to 6 months. Beware of this broker if you plan on withdrawing profits.

Their email :

EC-cn Support
Thu, Feb 12, 12:40 PM (GMT+2)

We refer to your trading account [81085720] (the “Account”).

As part of our ongoing monitoring and trade surveillance, we have identified certain trading patterns and/or order activity on the Account that require further review under the Client Agreement (the “Agreement”), including the provisions on Manifest Errors and Abusive Strategies (Clause 23) and Prohibited Trading Techniques (Clause 24).

This may include, where applicable, the use of non-standard access methods or automated tools (e.g., API connections, scripts and/or VPNs) which may facilitate such activity.

In accordance with the Company’s rights under the Agreement, the Company may, with immediate effect, take one or more of the following actions (as applicable) while the review is ongoing:
void and/or amend the terms of any affected transactions;
suspend and/or restrict access to the Electronic Services and/or close open positions and cancel pending orders, where the Company deems it necessary to protect the Company and maintain fair and orderly trading;
reclaim and/or retain any relevant historical trading profits and/or retain any profit or commission generated from such activity;
temporarily pause the processing of withdrawals pending completion of relevant checks and internal approvals; and/or
where any amount becomes due to the Company as a result of the above, deduct the relevant amount from the Account in accordance with the Agreement.

To assist with our review, please provide the following information:
  Trading control and third-party access
Please briefly advise:
who normally places trades on the Account;
whether anyone else (for any reason) assists with trading, account access, or trade execution (e.g., account support, trade management, copy/social trading, signal services, or technical assistance), and if so, the nature of that involvement; and
whether the trading activity is for your own use and benefit only.

If you wish to provide any relevant information for the Company’s consideration, please reply to this email within 10 Business Days from the date of this notice.

If you require any further information or clarification, please reply to this email. Where appropriate, we may refer your query to our Compliance team, who may contact you directly.

Warm regards,

EC Markets Limited

EC Markets has completely failed in handling my withdrawal in a professional or transparent manner.

My withdrawal has now been held for over 15 days, despite the fact that I completed KYC verification, submitted all required documents, and fully cooperated with their team. Instead of resolving the issue, EC Markets keeps sending copy-paste responses about “investigation” and “liquidity provider review” with absolutely no real update, no accountability, and no confirmed release date.

This is not how a serious or trustworthy broker operates. Holding a client’s funds for weeks while hiding behind vague explanations is a massive red flag. It feels like they are deliberately delaying withdrawals rather than genuinely resolving the issue.

Customer support is ineffective and avoids giving straight answers. For a company that markets itself as a big, reliable broker, this behavior is extremely concerning and damages their credibility.

Based on my experience, I strongly warn other traders:
Be very careful with EC Markets. Getting your money out may become a nightmare.

If this is how they treat verified clients, it seriously raises questions about their integrity and business practices.

A terrible experience with the ECMarkets broker. My Account MT5: 8107873. I started with a deposit of $3082 on January 20, 2026. I began trading XAUUSD with a very small volume of only 0.02 lots. All my trades were held for a considerable amount of time. By January 26, 2026, I had made a profit of $721 and attempted to withdraw my total capital and profit of $3804, but they refused to let me withdraw and deleted my MT5 account, holding all my funds, including my initial deposit. They then sent an email notifying me of an investigation within 10 days without providing any reason to prove any wrongdoing in my trading. They even confiscated my initial deposit without any explanation to this day. I urge the Trustpilot community to strongly condemn this fraudulent behavior by ECMarkets. I will provide all transaction proof - deposit history if necessary. Thank you, TrustPilot.

Worst experience with EC markets they freez my account by saying arbitration trading although I never did any arbitrage trading and in fact my all trades were always manual, I was making profit and this scam company didn't gave me profit so they freeze my account and didn't gave me my capital.. Never trust this scam broker

I’m happy with EC Markets overall. Orders fill quickly, the system runs smoothly, and support has been responsive.

EC Markets performs well overall. Trading is solid, but the interface could feel a bit more modern.

EC Markets has been working well for me. Execution feels fast, pricing is transparent, and the platform stays stable.

I’ve had a great experience with EC Markets. Fast execution, clear pricing, and the platform feels stable every time I trade.

EC Markets has performed well for my daily trading. The system is stable, execution is fast, and the setup feels straightforward.

Very very bad experience
They r hold my fund from last 50 days and blocked my CRM and MT5
No body responsible in this company.

Don’t used EC market services
They r total running B Book
If u r in profit then pls don’t used

Pretty positive experience so far. Execution is reliable, though minor lag can appear during busy trading periods.

Overall, EC Markets is a good platform. Trading is smooth, but the interface could use some visual updates.

Trading on EC Markets has been consistent for me. Orders process fast, pricing is clear, and everything runs without issues.

A very bad broker. I was manipulated. They opened positions without my knowledge. Withdrawals take a very long time. Spreads often widen indefinitely.
👎

After trying a few platforms, EC Markets feels the most balanced — solid execution, clean UI, and professional service. It’s not flashy, just dependable. That’s what I like about it.

On 8/12/2025, I received an email from EC Markets stating that after reviewing my trading account, they had identified some trades as “toxic flow.” Based on this allegation, they decided to close my account, cancel all profits, and cited Section 23 of their Client Agreement.

In the same email, EC Markets clearly stated that if I agreed, they would refund my initial deposit “as soon as possible.” I replied in same day within minutes confirming my agreement and provided all required information for the refund, including confirming that the refund could be made via the same method as the deposit.

On the same day, EC Markets acknowledged my reply and stated that they had received my confirmation and would contact me within 10 working days to process the refund.

However, after waiting more than 10 working days, there was no update and no refund. I began following up via email and live chat. Each time, I received the same generic response:
“Thank you for contacting us. Please rest assured that we are addressing your issue and will respond as soon as possible.”

As of today, it has been almost one month since 8/12/2025, and more than 15 working days have passed (excluding public holidays). Despite repeated follow-ups, there has been no clear timeline, no confirmation of refund processing, and no accountability from EC Markets.

Live chat support repeatedly claimed that someone would email or contact me. Someone did eventually contact me, but even that person said they were still waiting for a reply from the support team. Since then, nothing has progressed.

To be clear, this is not about trading profits. I accepted their decision, cooperated fully, and only requested the refund of my own initial deposit, which they themselves promised in writing.

So far, all I have received are repeated automated responses and delays, while my money remains unpaid. I still waiting for my own money.

Very disappointing experience. Feels like being scammed.

Stealing clients, no transparency.