EcoAir Reviews 

Excellent customer service and fast delivery when part broke. The water float broke on our dehumidifer and I contacted Ecoair on a Monday morning to ask about a spare part. They got back to me within a couple of hours with a link to the part and a video of how to install it. I ordered it that day and it arrived and I had installed it and it working again by Wednesday. Very prompt, helpful and fast service

There are lots of variations of the same dehumidifier with similar names/model codes. When buying filter replacements, the website doesn't help with making sure you order the correct filters. Search by model and you'll get multiple results and then, like me, you might select the wrong filters. It would be helpful if they confirmed full model number or serial number as part of the sale, but that will only be done after receiving the wrong items and contacting customer support. Now I have to pay to return the filters and I already paid £26 to have them delivered, even though they are basically a very light weight plastic. This experience hasn't been great and if I hadn't paid so much money for the the dehumidifier itself I would not continue with buying the filters, but unfortunately I'm stuck for a few years now so will just pay up. My recommendation for the company: Update your website to confirm serial number or model number as part of buying accessories/replacements or name every dehumidifier more uniquely so it's less likely someone will buy the wrong product and have to pay for 3 deliveries which might now cost me £75 in postage fees, which is crazy for a few pieces of plastic.

Spare part was shipped promptly. Excellent customer service. The device is a wonder for the office I am in right now

Needed technical advice on a PAT Test and they responded immediately with helpful details and a photo.
Great service.

Rico was thorough, explained everything that he was doing, showed pictures of the unit, replaced air filter. Very nice young man!

Great Product. Best on the market.

The is the second Ecoair unit I have purchased. The first one lasted for 9 years and was extremely efficient.

We have an EcoAir DCW 10 dehumidifier and wanted to replace the pre or small filter. We therefore went to their website searched out the correct part and placed an order for it. The Invoice was

Filter - DCW10 Pre Filter - FDE-100012 × 1
£15.00

Subtotal

£15.00
Shipping

£6.60
Taxes

£3.60
Total

£21.60 GB

We paid the amount via PayPal with delivery quoted as 3 to 4 days.

The day after completing the contract for the purchase, Walter, an ecoair employee emailed us to say "Thanks for placing an order with us however your postcode is located in Parcelforce Zone 2 which will incur extra shipping £11.40." I checked the price of postage of an A4 size 500g parcel to our post code with Royal Mail it was £3.95

Not only is it very unprofessional to come back to a customer after having quoted a price for goods or services raising the price, after the bargain has been struck and payment made but they may indeed be placing themselves in breach of contract.

Their response to my objection to their unprofessional approach in doubling the deliver charge was to cancel the order and refund the money. I won't be buying any of their products again.

We rang EcoAir as we wanted some advice on a dehumidifier for our daughter and partner. The person we spoke was very helpful and answered our questions. We relayed this to our daughter and as we already own an EcoAir dehumidifier, which we bought about 2 years ago, we felt that dealing with EcoAir and purchasing another dehumidifier for them, would sort out their issues. Since having one and using it daily, it has done its job perfectly and they are delighted with its performance.

Purchased to be placed in a trailer to keep a small aircraft dry over winter - has operated continually and worked really well even at low temperatures.

A few years ago, I bought a wall-mounted Ecoaire dehumidifier for a bathroom. It worked very well for a couple of years and then stopped working altogether. I could not find any other wall-mounted dehumidifier so was pleased when Ecoaire introduced the DDWH10. It is much more expensive than the discontinued model but has a number of additional features. I have had it installed for only a couple of weeks so far but it has worked flawlessly and keeps the bathroom condensation-free. So far, so good!

Excellent product
Easy to store when not in use
Lightweight

I'm glad I bought it. Had it for about 6 months works well and fairly quiet. Another bonus is its portable. The only downside was the delivery company, absolutely no information was provided by the courier and consequently it got dumped at PO then my neighbour.

After two years of using it, makes a noise but does the job.

An excellent dehumidifier, it is efficient, quiet, a good compact size and light enough to carry around, all in all good design and quality build , highly recommended.

After researching dehumidifiers, we chose EcoAir, as recommended by Good Housekeeping. It's perfect for the space, runs quietly and does everything it promised. ordering via their website was easy and the machine was delivered promptly. It's very straightforward to set up and to operate. Extremely pleased with our purchase.

All made very easy. Helpful.
Great product

Prompt delivery.
Product appears robust and has been working fine and without hitch for the first six months since purchase

Sceptical at first. HOWEVER, a complete learning curve and honestly, would not be without it.
It makes 100% difference.
Looks good, performes good, has become invaluable.