I bought the new DC26, over 11 years after buying our still working DC02. EcoAir doesn’t create much noise on the Internet or social media but neither does the new DC26. The unit does its job perfect... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to supp... See more
Company replied
I purchased a DC18 about 9 years ago and it is still working. Looked at replacing it for a newer more efficient model. Have tried two other brands. First one compressor made squeaking noises when it... See more
Company replied
Bought the EcoAir DD3 CLASSIC MK3 11L/day Desiccant Dehumidifier through Amazon. Works really well on the landing of my 4-bed detached house. Developed an intermittent rattle after 18 months. Sent it... See more
Company replied
Company details
- #61 of 136 best companies in Appliance shop
Written by the company
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Contact info
400 North Circular Road , NW10 0AB, London, United Kingdom
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4.7
Excellent
418 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very good fan .12 settings is 12 very…
Very good fan .12 settings is 12 very different settings .Very quiet on low settings .Very powerful air flow on higher settings with reasonable noise level .remote very handy for sleeping
28 April 2025
Reply from EcoAir
Thank you for your great review!
We're so pleased to hear you're enjoying the fan and making good use of the 12 different settings. It's great to know you find it quiet on the lower levels and powerful when needed. We're especially glad the remote is coming in handy for you at night!
Thanks again for choosing EcoAir.
TGood product bad systemshe product is excellent
The product is excellent. We already had two but one had a fault. We decided to send it back for repair. The bureaucracy in your new system is insane. I had to complete a firm to have it collected for repair and pay for that. Then a form to have the service/repair carried out and pay for that. Then a form to have it delivered back and pay for that. This is crazy, make it simpler
14 May 2025
Reply from EcoAir
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with our repair process has been frustrating.
Please be assured that we are actively reviewing your comments and will be looking into how we can simplify and improve the process moving forward. Our goal is to make things as straightforward and hassle free as possible for all our customers.
If you have any suggestions on how we could do better, we’d be grateful to hear them. You’re welcome to contact us either by replying to our email or by calling our customer service team on (+44) 20 8459 2458.
Thank you once again for your valuable feedback. We hope you continue to enjoy your product once it’s back with you.
Excellent fans
Really good fast service.
Already had one of the Ecoair fans and was exceptionally quiet with good performance .
Haven’t yet tried the kinetic one as it has not been needed yet.
Would recommend Ecoair products
6 May 2025
Reply from EcoAir
Thank you very much for your kind review and continued support of EcoAir products.
We're delighted to hear you're pleased with the performance and quiet operation of your existing EcoAir fan, and that you've found our service to be fast and reliable. We're confident the Kinetic model will also meet your expectations when the time comes to use it.
Thank you for recommending us and it truly means a lot. If you need any assistance in the future, we're always here to help.
Servicing of DD3 Dehumidifier
Good servicing, however improvements could be made to the accuracy of the correspondence
1 April 2025
Reply from EcoAir
Thank you for taking the time to leave a review.
We’re pleased to hear that you were happy with the servicing of your DD3 Dehumidifier. We appreciate your feedback regarding our correspondence and take your comments seriously. Clear and accurate communication is very important to us, and we are actively working to improve in this area.
No one was in touch to set up delivery…
No one was in touch to set up delivery and then the horribly rude delivery driver arrived after 1730 and left the unit and pallet at the curb - absolutely no assistance was offered to me.
1 May 2025
Reply from EcoAir
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused. We understand how frustrating this must have been for you.
Please be assured that we will raise a formal complaint with the pallet delivery company regarding the conduct of the driver and the lack of communication ahead of your delivery.
We would like to kindly clarify that pallet deliveries do not come with specific time slots, and they are classed as "kerb-side" only. This means the driver is instructed to deliver the item to the front of your property and is unfortunately not permitted to assist further with moving the item indoors, as displayed on product page.
We truly regret that this wasn’t made clearer beforehand, and if it wasn’t clear to you, we sincerely apologise. We appreciate your feedback, which helps us to improve our service and communication going forward.
Kind regards,
EcoAir Team
Reply from EcoAir
Thank you for your kind review!
We're delighted to hear that you found the ordering process easy and the delivery fast. We appreciate your support and look forward to serving you again in the future.
The dehumidifier arrived very promptly
The dehumidifier arrived very promptly. I did have a bit of a struggle getting it registered but that was sorted out in a couple of emails. Because of the good weather we have had recently, I haven't yet tried it out but I'm quite confident that it will perform well.
28 April 2025
Reply from EcoAir
Thank you very much for your kind review!
We’re delighted to hear that your dehumidifier arrived promptly and that our team was able to assist you quickly with the registration. We appreciate your patience during the process.
Fingers crossed for more good weather, but when you do need to use the unit, we’re confident it will perform just as expected. If you have any questions at any point, please don’t hesitate to reach out and we’re always here to help.
Warm regards,
EcoAir Team
Good unit and works well and can be…
Good unit and works well and can be easily transported.
It is not a quiet m/c but I use it in the living room where we put out washing. The time function helps to use through the night.
10 March 2025
Reply from EcoAir
Thanks for sharing your feedback! We're glad to hear the unit works well and is easy to transport. We appreciate your honesty about the noise level and it's great to know that the time function is helping you use it overnight. If you need any assistance or have further feedback, feel free to reach out!
Reply from EcoAir
Thank you for your kind words! We're so glad the advice was helpful and that you received your order quickly. If you need anything else, don't hesitate to reach out!
A company that actually wants to provide service
I was looking to purchase a desiccant dehumidifier. I found a model, from a different company, that looked perfect on paper. Alas, reviews reported very unreliable equipment and poor and uncaring support. Then I discovered EcoAir. The product reviews looked positive, which is a pleasant change for this sort of product.
Having chosen the right model for me, I had a clarification question. I emailed my question to EcoAir and within ten minutes Josh replied with a very helpful answer that perfectly addressed my enquiry. Two minutes later I placed my order.
Good customer service is a real deciding factor in making a major purchase. It is also apparent that EcoAir can undertake repairs in their London premises and this is reassuring should anything arise in the years to come.
16 April 2025
Unprompted review
Reply from EcoAir
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that Josh was able to assist you so quickly and effectively and we pride ourselves on providing responsive and helpful support, so it's great to know it made a difference in your decision. We’re also glad you found the positive product reviews reassuring and that you felt confident choosing EcoAir.
Knowing our customers feel supported not just at the point of purchase, but throughout the life of their product, is incredibly important to us. Should you need anything in the future, rest assured our team and our London-based service centre are always here to help.
Thanks again for placing your trust in EcoAir!
Great product, good service.
I bought an MK2 dehumidifier a few years back. It started to be very noisy, so I disassemled and contacted technical support. Being out of warranty, I have ordered a spare part. I believe the support person was Aaron who helped me all along. Gave me advise over the phone and in email as well for every question I had. Helped me to identify the problematic part and to locate it on the parts website so I could order it. I was advised to replace the rotor motor starting from the connector cable on the PCB.
Very helpful, couldn't have resolved the issue without the help given. Very good service, thank you again!
10 April 2025
Unprompted review
Reply from EcoAir
Thank you so much for taking the time to leave this kind review!
We're really glad to hear Aaron was able to assist you throughout the process and help you identify and order the correct part. It's great to know his guidance made the repair more manageable and that you're happy with the support you received.
We truly appreciate your feedback and your continued support — don't hesitate to reach out if you ever need anything else!
Just amazing
Great service. Delivered really quickly and the product is really great. I wake up in the morning and it’s like a revelation. No runny nose, eyes and sneezing for an hour. Thank you EcoAir, I was sceptical, but you’ve certainly won me over 😊
2 April 2025
Reply from EcoAir
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our service and that our product has made a significant difference for you. It’s always our goal to provide quick delivery and effective solutions, so your feedback truly means a lot to us.
We're delighted that you've found relief from your symptoms and that you’ve become a believer in EcoAir! If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Thank you once again for choosing us!
Well this might be unusual.
Well this might be unusual.
A big positive feedback from us.
We bought an Eco DD122FW Classic in 2013! Yes 12 years a go.
With a bit of care and maintenance it is still going strong. We use it nearly every day for drying laundry.
So while we can do business with Ecoair today we always talk highly about they product.
Thank you for a great product what is not designed to break!
7 April 2025
Unprompted review
Reply from EcoAir
Thank you so much for your fantastic feedback! We're thrilled to hear that your Eco DD122FW Classic has been serving you well for 12 years! It’s wonderful to know that our product has stood the test of time and continues to meet your needs, especially for drying laundry.
Your loyalty and satisfaction mean the world to us, and it's always rewarding to hear stories from long-time customers like you. Thank you for spreading the word about EcoAir and for trusting us with your home needs.
Excellent and professional company
EcoAir are a superb company and were extremely helpful in advising me, especially when I called in to talk with the technical team. My only issue was that details I provided via email to one department weren't fully passed on to the technical team, so the email answer from the technical team was based on incomplete information. The confusion was cleared up in a phone call, but if I hadn't called we'd have perhaps made the wrong decision regarding choosing a service or a replacement.
31 March 2025
Unprompted review
Reply from EcoAir
Thank you very much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you found our team helpful and that your conversation with our technical team was valuable in guiding your decision.
We sincerely apologise for the miscommunication between departments and any confusion this may have caused. Your feedback is greatly appreciated and will help us improve our internal processes to ensure a smoother experience for our customers in the future.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
DD1 Simple - it is, and works well
Easy web purchase;
Good communication re: delivery
Works astonishingly well in my smallish (1-bed) flat.
Reasonably quiet on normal mode, you probably wouldn't want to sleep with it in the room on turbo.
Had it in a damp flat for 4 days and so far poured fourteen litres of water from the tank . . . .
28 March 2025
Reply from EcoAir
We’re really pleased to hear that the purchasing process was smooth and that communication around delivery met your expectations. It’s great to know the unit is performing so well in your flat
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
Nice clear instructions on the website…
Nice clear instructions on the website as to the procedure for servicing/repairing a device, with options. Good communication from the company and the device was returned in new packaging. The cost was reasonable and my dehumidifier works perfectly again.
11 February 2025
Reply from EcoAir
Thank you for your review!
We’re so pleased to hear that you’re happy with our service. Your support means the world to us, and we’re grateful to have you as an EcoAir customer.
If you ever need anything, we’re always here to help. Thanks again for choosing EcoAir!
Dehumidifier
Easy to order either with a card or a Transfer from the Bank with the details provided by the Company by email.
Arrived promptly and before the said delivery by date.
19 March 2025
Reply from EcoAir
We're glad to hear that you found the ordering process straightforward and convenient and that your delivery arrived promptly and even ahead of schedule!
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
Reply from EcoAir
Thank you for your wonderful feedback!
We truly appreciate your kind words and are delighted to hear about your positive experience. Your support means a lot to us, and we’re grateful to have you as an EcoAir customer.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
Great product with clear information on…
Great product with clear information on how to use it for laundry on the website. It arrived pretty quick and I’m really happy it runs very quietly.
10 March 2025
Reply from EcoAir
Thank you for your wonderful feedback!
We truly appreciate your kind words and are delighted to hear about your positive experience. Your support means a lot to us, and we’re grateful to have you as an EcoAir customer.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
EcoAir DD3 Classic
I have had the EcoAir DD3 Classic for over three months now and wanted to see how it performed over winter before reviewing. To date it has been excellent in managing the humidity in my unheated garage over the colder months. It is really easy to control and it maintains the desired humidity levels consistently.
3 December 2024
Reply from EcoAir
Thank you for your wonderful feedback!
We truly appreciate your kind words and are delighted to hear about your positive experience. Your support means a lot to us, and we’re grateful to have you as an EcoAir customer.
If you ever need any assistance, feel free to reach out. Thanks again for choosing EcoAir!
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