I bought the new DC26, over 11 years after buying our still working DC02. EcoAir doesn’t create much noise on the Internet or social media but neither does the new DC26. The unit does its job perfect... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to supp... See more
Company replied
I purchased a DC18 about 9 years ago and it is still working. Looked at replacing it for a newer more efficient model. Have tried two other brands. First one compressor made squeaking noises when it... See more
Company replied
Bought the EcoAir DD3 CLASSIC MK3 11L/day Desiccant Dehumidifier through Amazon. Works really well on the landing of my 4-bed detached house. Developed an intermittent rattle after 18 months. Sent it... See more
Company replied
Company details
- #61 of 136 best companies in Appliance shop
Written by the company
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Contact info
400 North Circular Road , NW10 0AB, London, United Kingdom
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4.7
Excellent
416 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Lovely item
30 June 2025
Reply from EcoAir
Thank you for your review. We're glad to hear you're happy with the item. If you have any questions or need support, feel free to reach out.
Good customer service
Good customer service - appreciate MAL help, at this century no many CS will call you back regarding your inquiry and problem solved
Item not yet received but I will give 5 star of the service
15 July 2025
Unprompted review
Reply from EcoAir
Thank you so much for your kind words and 5-star rating, even before receiving your item! We're especially glad to hear that MAL was able to assist you and that you felt supported, and it's our goal to provide a level of service that stands out. If you need any further help, feel free to reach out. We truly appreciate your support!
Love it!
We have been considering the purchase of a mobile air-con unit for a couple of years, but thought it would only be needed for a couple of days a year. The heat waves of this year spurred us on to purchase. We've only had it for a few days, but we LOVE IT! We wish we had bought one earlier. Multi functional and remote control - What's not to love.
9 July 2025
Reply from EcoAir
Thanks so much for your great review! We’re glad you’re loving your new Portable Air conditioning with the recent heat waves. The remote control and multi-function features really make a difference!
If you need anything, we’re here to help.
observations
was delivered on its side and feedback on the time of delivery was missing.
allowed to stand upright for several hours.
used appropriate screwdriver to attach parts as indicated, attached required pipes.
tried exhaust through large opening window - satisfactory cooling.
tried exhaust through small opening window and feel thats a more secure solution.
the bottom drain position is a bit of a pain.
8 July 2025
Reply from EcoAir
Thank you for taking the time to share your feedback and observations. We’re pleased to hear that the setup went smoothly and that the unit is working well with your chosen exhaust options. We also appreciate your note regarding the delivery experience; while we work with trusted couriers, we’ll be sure to pass your comments along to help improve future service.
Thanks again for choosing EcoAir, and if you need any further assistance, we’re always here to help.
Helpful advice over which unit to…
Helpful advice over which unit to replace an earlier one. Replacement arrived promptly and works well.
2 July 2025
Reply from EcoAir
Thank you for your lovely feedback! We’re glad our team could help you choose the right replacement, and it’s great to hear it arrived promptly and is working well. If you ever need further advice or assistance, we’re always happy to help.
This is our third product we have…
This is our third product we have purchased and been very happy with every one to date.
7 July 2025
Reply from EcoAir
Thank you for your continued support and for choosing EcoAir again! We're so pleased to hear that you've been happy with all of your purchases so far. It really means a lot to us to have loyal customers like you.
If there’s ever anything we can help with, just let us know.
Easy to order and great product.
7 July 2025
Reply from EcoAir
Thank you so much for your kind review! We're really pleased to hear you found the ordering process easy and that you're happy with your product. If you ever need any help or have any questions, we're always here to assist.
Always been pleased with my eco air…
Always been pleased with my eco air unit, and was very pleasantly surprised when Simon explained clearly and quickly what was the meaning of the fault code it has started to display. Very pleased with the response especially as mine is quite an old machine now.
1 July 2025
Unprompted review
Reply from EcoAir
Thank you so much for your kind words! We're really pleased to hear you've been happy with your EcoAir unit over the years, and that Simon was able to assist you clearly and promptly with the fault code. We know how important it is to keep older units running smoothly, and we're glad we could help.
If you ever need further support, don’t hesitate to get in touch.
GREAT CUSTOMER SERVICE
I had some questions prior to purchasing Ecofan standing fan. My call was answered and helpfully dealt with, which lead to me placing my order. Afterwhich I had some delivery timing issues and once again I contacted Ecoair and explained and they accommodated. I contacted this company multiple time. Each time I had prompt, helpful and efficient and polite responses. Their products are great. Between my partner and I we have 3 Ecoair fans Between us. They are quiet but powerful and the remote control is a game changer at the moment with the UK heatwave!!!
Thank you!!!
20 June 2025
Unprompted review
Reply from EcoAir
Thank you so much for taking the time to leave such a thoughtful and detailed review!
We’re delighted to hear that our team was able to assist you both before and after your purchase, and that you felt supported every step of the way. It’s always our aim to provide prompt, polite, and helpful service, so your kind words really mean a lot to us.
We’re also thrilled to know you and your partner are enjoying your EcoAir fans and especially during the UK heatwave! It’s great to hear that the quiet power and remote control features are making a difference in your comfort.
Thank you again for your continued support and having three EcoAir fans between you is the highest compliment!
Your service was excellent
Your service was excellent, and the fan is fantastically beautiful and working exceedenly well too. I am a satisfied customer indeed.
23 June 2025
Reply from EcoAir
Thank you for your lovely review!
We’re so pleased to hear that you’re happy with both our service and the fan, and it’s wonderful to know it’s performing excellently and adding beauty to your space. Your satisfaction means a lot to us.
Thank you for choosing EcoAir!
Zach Burkley was very knowledgeable
Zach Burkley was very knowledgeable, kept us informed throughout the process of getting our ac
up and running again. Water was not draining from the pan. Very professional, he is an asset to your company.
Will highly recommended him for any of your ac needs.
24 June 2025
Unprompted review
Reply from EcoAir
Thank you so much for your kind words and 5-star review!
We truly appreciate your recommendation and look forward to assisting you again in the future.
Reply from EcoAir
We’re glad to hear you found the same day collection convenient, and we aim to make the process as smooth and efficient as possible. If there’s anything else we can assist you with, don’t hesitate to let us know.
Seth came out for our yearly inspection…
Seth came out for our yearly inspection & he was very friendly, professional & explained everything that he was doing & answered all of our questions . Great employee & job well done !
12 June 2025
Unprompted review
Reply from EcoAir
Thank you for your review and for taking the time to share your experience.
xx Fully satisfied xx
9 June 2025
Reply from EcoAir
We're thrilled to hear you're fully satisfied with your experience. Your support means the world to us, and we’re always here if you need anything in the future.
Reply from EcoAir
Thank you for your kind feedback!
We're so pleased to hear you're happy with your dehumidifiers, as well as the price and delivery experience. Your satisfaction means a great deal to us.
If you ever need any support or have any questions, we're here to help.
EcoAir DD3 Simple Desiccant Dehumidifier
Humidifier arrived promptly, is easy to use and working well in our damp basement.
13 May 2025
Reply from EcoAir
Thank you so much for taking the time to leave your review!
We're delighted to hear that your DD3 Simple Desiccant Dehumidifier arrived promptly and works well in your basement. It's great to know it's helping to manage the damp effectively and that you’ve found it easy to use.
If you ever have any questions or need further assistance, please don't hesitate to get in touch. We're always happy to help.
Superb service
Superb service, very helpful, friendly, super quick delivery. Wish more companies could be like EcoAir.
22 May 2025
Reply from EcoAir
Thank you so much for your kind words! We're absolutely delighted to hear that you found our service helpful, friendly, and speedy. It truly means a lot to us. Your support motivates our team to keep delivering the best experience possible.
Delivery was quicker than I expected
Excellent product
Delivery was quicker than I expected.
Product works exactly as it says. I have recommended to other people who are equally happy with the quick delivery and the product itself.
21 May 2025
Reply from EcoAir
Thank you so much for your kind review!
We’re delighted to hear that your delivery arrived sooner than expected and that you're pleased with the product. It’s fantastic to know you’ve recommended us to others too and we truly appreciate your support and trust in EcoAir.
If you ever need anything else, we’re always here to help.
Very good fan .12 settings is 12 very…
Very good fan .12 settings is 12 very different settings .Very quiet on low settings .Very powerful air flow on higher settings with reasonable noise level .remote very handy for sleeping
28 April 2025
Reply from EcoAir
Thank you for your great review!
We're so pleased to hear you're enjoying the fan and making good use of the 12 different settings. It's great to know you find it quiet on the lower levels and powerful when needed. We're especially glad the remote is coming in handy for you at night!
Thanks again for choosing EcoAir.
TGood product bad systemshe product is excellent
The product is excellent. We already had two but one had a fault. We decided to send it back for repair. The bureaucracy in your new system is insane. I had to complete a firm to have it collected for repair and pay for that. Then a form to have the service/repair carried out and pay for that. Then a form to have it delivered back and pay for that. This is crazy, make it simpler
14 May 2025
Reply from EcoAir
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with our repair process has been frustrating.
Please be assured that we are actively reviewing your comments and will be looking into how we can simplify and improve the process moving forward. Our goal is to make things as straightforward and hassle free as possible for all our customers.
If you have any suggestions on how we could do better, we’d be grateful to hear them. You’re welcome to contact us either by replying to our email or by calling our customer service team on (+44) 20 8459 2458.
Thank you once again for your valuable feedback. We hope you continue to enjoy your product once it’s back with you.
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