Nadeem gave me full support. As I wasn't the named account holder (my wife is) he made a note of the information I gave and made the process easy through the chat. I am truly graeful as I hate doing t... See more
Company replied
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See what reviewers are saying
Nadeem is an excellent ambassador for your company. My query on live chat was dealt with quickly, professionally and with great customer service. Many thanks. Account: E7E0075152
Company replied
Great customer service, Nadeem dealt with my query in a professional manner and made a grumpy customer a very happy one in the end.Account number: E7E0084381
Company replied
I didn't receive an email when I first emailed and I am still waiting for the Welcome Letter. I haven't switched fully yet, so cannot comment on the whole process. Registration wise is ok, but as a lo... See more
Company replied
Company details
Information provided by various external sources
Paying too much for your energy? Switch to Eco 7 today. We will save you money. Please note: This company is not Economy Energy. That company is no longer operating and unfortunately, a number of ex-customers have reviewed this page mistakenly.
Contact info
North Mills, LE3 5DL, Leicester, United Kingdom
- 0800 288 9053
- hello@economyseven.co.uk
- www.economyseven.co.uk
4.0
Great
511 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware
Beware! Sharp practices when something goes wrong. Record your meter reading when you join and ensure you are correctly billed as per your original offer. They changed my rate without giving me the correct notice and changed direct debits up late last year (2018). Make sure you can evidence everything in the event of a dispute! Its cheap for a reason!
19 December 2019
Reply from Economy Seven Energy
Dear Cham,
We're sorry to hear of your comments.
We do encourage our customers to provide a meter reading when +5 days before they switch or +5 days after they switch.
We understand that we made mistakes in November 2018 which we have learnt from and continue to learn from every day. We reverted our decision back then in January 2019 after listening to our customers.
We would like to look into your account further and understand the reasoning behind your review. Could you please provide us with your account number?
Kind Regards,
Team E7E
Happy so far!
Really easy to switch over from our new provider, and saving money as well. Also, love that it's 100% renewable energy.
15 December 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
There has bee a great improvement in…
There has bee a great improvement in training and IT Systems. Well done everyone. Had a very successful and easy web chat session today.
14 December 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
The swap happened on the day I was told…
The swap happened on the day I was told it would happen. All seems to be working well, Will keep an eye on how things are going over the next few months, but at the moment I am happy.
7 December 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Information regarding rates and term length.
I contacted Economy Seven Energy this morning and my contact was Farha, she answered all my queries and and am very happy with the company and the way it operates,Julian
27 November 2019
Unprompted review
Reply from Economy Seven Energy
Good Morning Jalilah Chesshire,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Farha was very helpful in reducing my…
Farha was very helpful in reducing my energy bill by offering a cheaper tariff and also a refund of the credit
26 November 2019
Unprompted review
Reply from Economy Seven Energy
Good Morning Daniela Mcgee,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Be careful with this company
Be careful with this company. They wont contact you by phone or post for any extra charge, but will wait a while and let the bill rack up. Then they will force you to stay with them untill you have paid it all off. I dont know any other company that does this.
22 November 2019
Unprompted review
Reply from Economy Seven Energy
Dear Ahmad Saleh,
We're sorry to hear of your comments.
We do try and contact our customers via phone as well as email with the details that they provide us.
We do not wait for any accounts to fall into debit or force any customers to stay with us however, if you have a debit balance that is 28 days or older, we are able to object until the balance is clear. Once this has been cleared, you are able to switch as you please.
If you do require any assistance with your account, please do contact us as we'd be more than happy to assist you with your queries.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Instant Solution
Instant Solution
Farha dealt with my issue of not being able to login or reset my password instantly and resolved it successfully
15 November 2019
Unprompted review
Reply from Economy Seven Energy
Good Morning Simon Ardon,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Excellent customer service
Excellent customer service! thank you Justyna for help:)
8 November 2019
Unprompted review
Reply from Economy Seven Energy
Good Afternoon Ms Lewandowska,
Thank you for your 5* review and your kind words, I will pass this onto Justyna as I am sure she will be happy!
If there is anything else that we can help you with, please do not hesitate to get in touch and somebody will be happy to help you with any issues that you might face in the future.
You are able to get in touch with us by viewing the information via our new website here - https://www.outfoxthemarket.co.uk/contact/
Kind Regards,
Team OTM
Chat online is brilliant
So nice when you can get online and chat to someone and not have to sit for ages on the telephone. Farha very helpful today when I called about my account.
8 November 2019
Unprompted review
Reply from Economy Seven Energy
Good Afternoon Margaret,
Thank you for your 4* review, it's great to hear that Farha's service was pleasing for you and that you were able to get through on the web chat without a wait. I will be sure to pass your kind words onto Farha.
If there's anything else that we can assist you with please do not hesitate to contact us and we will be happy to look into any issues that you might have.
You are able to get in touch with us by viewing the information via our new website here - https://www.outfoxthemarket.co.uk/contact/
Kind Regards,
Team OTM
Competitive price and reasonable…
Competitive price and reasonable customer service
31 October 2019
Unprompted review
Reply from Economy Seven Energy
Good Afternoon Mr Basson,
Thank you for your 4* review, it's great to hear that you're happy with our prices and customer service.
If there are any improvements that we can make or if there is any way that we can help you with your account, please do not hesitate to get in touch and somebody will be happy to help with any issues that you might have in the future.
You are able to get in touch with us by viewing the information via our new website here - https://www.outfoxthemarket.co.uk/contact/
Kind Regards,
Team OTM
Great Customer Service
Immediate response to my query and immediate action taken. Excellent service
30 October 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Online chat effective and quick
The online chat was good and answered all my queries and hopefully, there will be the promised follow through. Justyna was efficient and polite.
28 October 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Justyna was of great assistance to you!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Just joined them
Just joined them, glad i switched - no issues yet... fingers crossed
10 October 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
quick simple easy & cheap!
7 October 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Only want to max out payments
Raised my agreed monthly payment after I'd joined by nearly 50% 'to cover higher usage in winter' Didn't reduce it in summer as was supposed to happen, when I noticed in Autumn and told them they refused to refund overpayment. I was disgusted with their attitude and have changed supplier
3 October 2019
Unprompted review
Reply from Economy Seven Energy
Dear Ben,
Granted, we made mistakes in November 2018 which we have learnt from and continue to learn from every day. We reverted back to the 12 equal monthly direct debit splits in January 2019 after listening to our customers.
Kind Regards,
Team E7E
Good friendly service
Good friendly service. Human rather than corporate response.
2 October 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Smooth process for switching
Smooth process for switching, took no more than 10 mins.
1 October 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Good Prices poor communication and…
Good Prices poor communication and information provided.
30 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
If there are any areas which you feel we can improve on, please do let us know as we'd be more than happy to take your comments on board and make changes for the better.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
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