Disappointing. The strap broke on my bag not long after I got it. Unfortunately I had lots going on at the time so it took me a little while to go to customers services about replacing the strap. My e... See more
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See what reviewers are saying
Horrific !! 3 ignored emails and 1 month waiting. “Lost in transit” then the product is “sold out” despite it still being available online!! Awful service,Disgusting treatment, No apology !! Do not... See more
I couldn't be happier with my Bag! It’s such a classic piece, and the silver-tone hardware adds a nice elegant touch. The bag has a flat internal pocket and a front open pocket, so I can easily organi... See more
Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel... See more
Company details
Written by the company
Shop Ecosusi online for a wide selection of heritage-inspired messenger bags, tote bags, travel weekender bags for men, women. Free shipping on orders over $50.
Contact info
East Colorado Boulevard 177, 91105, Pasadena, United States
- www.ecosusi.com
2.4
Poor
237 reviews
Replied to 28% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything is alright
8 June 2021
Sent wrong item
They sent me the wrong item without tags and refuse to send the correct item or refund the cost of the item. Horrible customer service.
4 June 2021
Unprompted review
Dreadful customer service
Dreadful customer service! Honestly felt treated like stupid!
4 June 2021
Unprompted review
Quality and presentation
I like the quality of the bag, very sturdy. Big enough for what I have to carry and I like the fact that you can change it from a messenger back into a back pack!!!!
1 June 2021
Good quality as expected
1 June 2021
Love it!!
I had a little problem with the shipping due to the customs of my country and the customer service of ecocusi was super nice. I really recommend their brand and I love my bag!! I got lots of compliments on it!!
Thanks ecocusi :)
31 May 2021
Unprompted review
I ordered my bag like 15 days ago and I…
I ordered my bag like 15 days ago and I haven't gotten any emails confirming the shipment and I cant view the tracking of my package
21 May 2021
Unprompted review
Great customer service
Can't speak the products yet, but I was pleasantly surprised by their CS team! I missed out on their free socks during my order, contacted them to try my luck and they replied me in a few hours that they will be adding them to my shipment.
10 May 2021
Unprompted review
EXCELLENT BAG
9 May 2021
Unprompted review
the information about my package
the information about my package was not updating. they attended me and informed me
4 May 2021
Great service!
I can’t speak for the quality of the products because I purchased them as gifts and they have not been given yet, but I can tell you that the customer service was fantastic in terms of communication and accommodating the delivery time!
30 April 2021
Unprompted review
Amazing!
Amazing!! The shoes are really high quality, and the costumer service was great. I really love the shoes and arrive super fast to Mexico. Definitely I’ll buy another pair soon.
16 April 2021
So so happy with the bag received!!!
So so happy with the bag received!!!! The design, quality and material are amazing! Thanks so much!
16 April 2021
The bag is beautiful
The bag is beautiful and the quality is well worth the price. Right now I don't have a lot of reasons to use my new briefcase but I am excited to eventually take it out into the wild. There is lots of space and the lining of the bag is beautiful and good quality. Great pocket options for your favourite pens, and other items you may need.
15 April 2021
Beautiful comfortable shoes
Beautiful comfortable shoes made with high quality "vegan leather"!
Very pleased
12 April 2021
I am satisfied with the service.
10 April 2021
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