Ecotricity Reviews 

No communication. I'm disappointed to say despite chasing them multiple time in the last six months about the lack of a display for our smart meter, not only we still don't have the display but we haven't even gotten email replies to our queries which is frustrating and unprofessional. This is really a shame.

The customer service team was very helpful , Eleri answered everything I requested and was courteous and polite and a real credit to the team.

Whenever I have any future questions , issues or concerns I will be asking for her:)

Very helpful staff with good this and competitive price.

This gentle man made me understand a lot better about all things I am of a great age and he did his best to make me understand his name was Jack so thank him very muchPDStafford

I called Ecotricity to discuss an email that indicated the monthly direct debit would be increasing. As I monitor energy use very closely it was not something that I agreed with so I called Ecotricity to discuss this. Previous experience of other energy providers in such situations has not been good so I was expecting a battle.

When I called and briefly explained the situation I was pleasantly surprised when the call handler agreed and said she would reset the direct debit to the original amount. She was very polite, professional and understanding.

Well done Ecotricity.

Really friendly, down to earth staff. No long phone queue when I rang them. Really easy switch and a better deal!

Very helpful answered all of my questions.

Great comms, understood my query and closed out immediately. Friendly and professional....6 stars if I could !

Stupid, pathetic and thieves.

If I had only spoken to Jackie throughout process of setting up new tariff my review would have been 5.
Jackie listened carefully to some issues I had and resolved these all with professionalism and without judgement.
Credit to Ecotricity

The switch to Ecotricity was unbelievably easy. I barely had to do anything, and the changeover happened within 4 days and overnight. Even my IHD updated automatically... something OVO never quite managed.

Their electric‑only tariff is extremely competitive, especially considering it’s a fully green tariff. That was a pleasant surprise.

I also had to call customer services to update my direct debit details and got through to Chris immediately. He was very friendly, knowledgeable, and sorted everything out on the spot, including a few extra questions I had. No waiting, no hassle.

Ecotricity do a hard search on your credit record (which I was pre-warned about in the T&C's), but mine was automatically removed 2 business days later (no effect to credit score).

The only reason I’ve given 4/5 stars is the limited functionality within the app when it comes to viewing energy usage. I’m quite meticulous about tracking my consumption and like to see half‑hourly readings directly in the app, which Ecotricity doesn’t seem to support. From a billing and account‑management perspective though, the app does everything else well, including access to historic usage.

The staff at Ecotricity are just superb, especially the sales team! I was looked after by Liyarna who was incredibly helpful, polite and professional. Best in class would be an understatement.

I switched solely because Ecotricity offers the market's leading tariff for solar export (16p per kWh) for Solar only (non- battery) systems, which ticks all the right ethical boxes. As long as they continue to lead the market on SEG payments, we will stay with them.

If there was one constructive criticism, it is that their referral program does not cover fixed tariff referrals - this should be sorted right away to enable word of mouth referrals to help Ecotricity thrive.

My disappointment with Octopus Energy's ethics (installing Chinese wind turbines, unethical JA Solar panels and now cutting SEG) has led so many to consider leaving. I'm glad we found a more ethical company.

I have been with Ecotricity for 10 years now, and am 100% satisfied with the service and the value for money. In addition I feel like I am helping make a positive impact on the environment which as an individual contributor is rare, keep up the great work Ecotricity team :)

I have only left ecotricity because I had come to the end of my fixed rate period and had to move to another good fixed rate.
I can honestly say that ecotricity is the best energy company I have ever dealt with and I have dealt with many in my 50 odd years of home ownership.. ranging from the good, the bad and the downright ugly!!
Ecotricity’s customer service is outstanding and I have never put the phone down after speaking to them feel angry and frustrated. Other utility companies take note- this is how it should be done.Well done ecotricity!!

Switching to an off peak rate it was very helpful to have the tariff charges explained so that I could see whether it would be worthwhile going for the EV tariff. The standing charge and the amount of energy that I use as well as the low difference in peak time charges were explained very well.

Ecotricity produce responsibly generated electricity and gas at reasonably prices with the added bonus of great customer service!

Impossible to get a response via email, definetly not good for business customers.
a few years ago they suddenly collected 38k because apparently they didn't have meter readings. Since then i was under the impression we installed smart meters, only to start receiving estimated bills again..
I have been chasing and emailing asking for a confirmation that they have the monthly readings on file but no response for 11 months now

Spoke to Emma about a meter switch, owed early exit fees.
She could not have been more helpful unpicking 2 slight more complex issues in lees time than it would take on hold to other major providers.
Regular e-mail updates following our call were so reassuring.

Love the principles of this company and wanted a green energy provider. Everything from the word go has been a nightmare
- signing up; didn't reply to email, I chased, they wouldn't honour the deal. 2 months later I went back to them and switching was a nightmare - multiple emails to prompt some action. Signing up team where not efficient at all.
- Sorting out required smart meter; convoluted
- 3/4 months with them no bill, i ring to find out there's error on system. No one has contacted me
- ambiguity about when the company took responsibility for my electricity

20+ yrs of dealing with energy providers and I have NEVER dealt with anything like this.

Good things; they're green, the customer service team are lovely.

Following a failure on my Pay as you Go meter Ecotricity has to sort out a new key and Tag number. The Ecotricity staff were excellent and helpful. Particularly a representative called Emma who spent time getting me sorted and helping me. She was calm and patient as I was running out of power. I can't thank them enough.