Ecrater Reviews 1,660

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products received, often finding them to be as advertised and in excellent condition. Reviewers frequently highlight the effectiveness of items like toothpaste, seeds, and specific machinery, noting smooth operation and accurate descriptions. Some also appreciate the quick shipping and good communication from sellers, leading to satisfactory transactions. However, some people were dissatisfied with the website and contact processes, reporting difficulties reaching sellers and customer support. There are numerous complaints about items not being delivered, lack of tracking information, and sellers becoming unresponsive after purchase. A few other people also felt that they received non-genuine or damaged products, and found the platform unhelpful in resolving these issues.

What people talk about most

Product

Customers had ambiguous experiences with product quality and authenticity. Some reviewers were pleased with... See more

Website

Users describe negative interactions with the website, with many reviewers reporting issues with transactions... See more

Customer communications

Consumers find contact to be a negative experience, with many reporting that customer service is impossible... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reporting prompt transactions, fast shipping,... See more

Quality

Reviewers mention positive feedback about quality, with many customers receiving items quickly and in fine... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌶️ CinnaMINT Natural Toothpaste (Fluoride-Free) ⭐️⭐️⭐️⭐️⭐️ — “Warm cinnamon freshness 🔥” If you’re into cinnamon, this one’s crazy good. It’s got that cozy, spicy thing going on but still feels... See more

Rated 5 out of 5 stars

My first experience using eCRATER: I ordered a Blu-ray box set from a third party seller. It was very rare and impossible to find elsewhere, so I proceeded with caution. I first contacted the seller a... See more

Rated 5 out of 5 stars

Great communication, Quick shipping, Amazing products. Worms doing great. (Got food) Anxious to plant these unique seeds in the spring. Also got Sourdough starter. I've been looking for that. Mad rive... See more

Rated 5 out of 5 stars

Excellent service with seller mikaavamovies thru Ecrater. I purchased 2 movies and was so pleased they were available and great quality. Wolf like me and United States VS Billi Holiday Planning to... See more


Company details

  1. Online marketplace
  2. Media company

Information provided by various external sources

free web store, free online marketplace, free ecommerce website builder, free online store


Contact info

3.1

Average

TrustScore 3 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

1 month later, still haven't received order.

Placed order on 1/11/24. It is now 2/11/24 and I still haven't received anything. I will NEVER order anything from ecrater again. This website is a scam.

11 January 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. It looks like USPS was not able to deliver the package due to invalid/incomplete address:

https://t.17track.net/en#nums=LQ101578265SG

Please contact the merchant directly and ask for refund or reshipment.

Rated 1 out of 5 stars

Never received my order

Well, I ordered a CD from them quite a while ago and haven’t received it. Their website is very difficult to negotiate, I asked for 24 seven helpline, and it kept going back to a blank space that needed to be filled out which I did three times. Not sure about this company at all

10 February 2024
Unprompted review
Ecrater logo

Reply from Ecrater

The tracking number indicates a delivery on 02/12/2024:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400111206217781841652

The order was placed on 02-05-2024 19:05 PST and was shipped on 02-07-2024 06:48 PST

Rated 1 out of 5 stars

The product was in bad condition

The product was in bad condition. Doesnt work. It was the worst.

2 February 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry for your bad shopping experience with this merchant. Please contact the seller directly for any issues with the order that you might have.

Rated 5 out of 5 stars

I've ordered twice from this merchant…

I've ordered twice from this merchant and was totally satisfied. He answered all my questions regarding his product very satisfactorily. They arrived exactly as stated, in perfect condition, in the time frame stated. I highly recommend this seller. He is honest.

8 January 2024
Unprompted review
Rated 1 out of 5 stars

Item never arrived

Item never arrived. Cost £61.50. Seller said it has been held in customs as it is liquid (perfume). Now unable to contact seller, so guess it is a scam. Seller: desireknives - avoid at all costs !

10 December 2023
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. The seller refunded the order on 01/06/2024. You should see the funds back to the original funding source within 1-3 days.

Rated 1 out of 5 stars

I ordered in November from 2 different…

I ordered in November from 2 different sellers I still haven't got my order and it's Dec.23 those was Christmas gifts I asked for a refund so I could get him something else no reply..I guess there is going to be a sad little boy.I will never buy from eCRATER again

23 December 2023
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry for your bad shopping experience with these merchants. The tracking numbers indicate that both orders have been shipped on 12/08/2023 and are still in transit:

https://t.17track.net/en#nums=LR092921453CN
https://t.17track.net/en#nums=LR094046216CN

Since the packages has not arrived before Christmas, please contact each of the merchants and request that they fully refund you.

Rated 3 out of 5 stars

Update

Once I got incontact with the seller I did get a full refund

Placed an order on the 30th November delevery date said 7th Dec ,after date passed an item not received i contacted seller who advised to allow 12/14 days for delivery at this time of year.we are now on 22nd and still not received have emailed seller again but no response.

21 December 2023
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. It looks like the seller fully refunded the order on 12/23/2023.

Rated 5 out of 5 stars

No regrets

I was skeptical at first, but I found a really great deal on an item, took a chance, and couldn't be happier. The item was received as described and the seller was super responsive. I definitely recommend Ecrater. I'll definitely be shopping here more.

15 December 2023
Unprompted review
Rated 1 out of 5 stars

Buyer Beware

Buyer Beware! Purchased a jersey as a Christmas present for our grandson. Repeated requests for tracking info were not answered. eCreator reached out to seller for tracking info. Merchant supplied phony tracking # of 9400109206094127499893. That package had a different delivering address, same town but different house.
Update 12/14/23. No help from eCreator! I have the complete tracking info from USPS for the # that eCreator supposedly received from the merchant. That tracking # is a scam. Although a legitimate #, it has been copied from somewhere and is not for any shipment coming to us. eCreator seems completely indifferent to the idea that one of their merchants scammed us! Update 12/28/23. Still no package. Seller supplied a photo of the supposedly shipped package. Shipping label does not contain a return address! Hmmm! Also, the label contains the same
fraudulent tracking #. I have all the documentation from USPS to verify this. Still, no help from eCreator. Do not shop with them. I have been scammed! I have all documention ready to turn over to US Postal Inspectors. eCreator, please don't try to tell me about checking with the post office. I've been there and have a 3 page report detailing the complete tracking history of the fraudulent tracking # you gave me.

10 December 2023
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. Please contact the seller directly with the issue. The tracking number indicates delivery to TEUTOPOLIS, IL 62467 but USPS's website does not show the address it was delivered to.

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