Ecrater Reviews 1,660

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products received, often finding them to be as advertised and in excellent condition. Reviewers frequently highlight the effectiveness of items like toothpaste, seeds, and specific machinery, noting smooth operation and accurate descriptions. Some also appreciate the quick shipping and good communication from sellers, leading to satisfactory transactions. However, some people were dissatisfied with the website and contact processes, reporting difficulties reaching sellers and customer support. There are numerous complaints about items not being delivered, lack of tracking information, and sellers becoming unresponsive after purchase. A few other people also felt that they received non-genuine or damaged products, and found the platform unhelpful in resolving these issues.

What people talk about most

Product

Customers had ambiguous experiences with product quality and authenticity. Some reviewers were pleased with... See more

Website

Users describe negative interactions with the website, with many reviewers reporting issues with transactions... See more

Customer communications

Consumers find contact to be a negative experience, with many reporting that customer service is impossible... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reporting prompt transactions, fast shipping,... See more

Quality

Reviewers mention positive feedback about quality, with many customers receiving items quickly and in fine... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌶️ CinnaMINT Natural Toothpaste (Fluoride-Free) ⭐️⭐️⭐️⭐️⭐️ — “Warm cinnamon freshness 🔥” If you’re into cinnamon, this one’s crazy good. It’s got that cozy, spicy thing going on but still feels... See more

Rated 5 out of 5 stars

My first experience using eCRATER: I ordered a Blu-ray box set from a third party seller. It was very rare and impossible to find elsewhere, so I proceeded with caution. I first contacted the seller a... See more

Rated 5 out of 5 stars

Great communication, Quick shipping, Amazing products. Worms doing great. (Got food) Anxious to plant these unique seeds in the spring. Also got Sourdough starter. I've been looking for that. Mad rive... See more

Rated 5 out of 5 stars

Excellent service with seller mikaavamovies thru Ecrater. I purchased 2 movies and was so pleased they were available and great quality. Wolf like me and United States VS Billi Holiday Planning to... See more


Company details

  1. Online marketplace
  2. Media company

Information provided by various external sources

free web store, free online marketplace, free ecommerce website builder, free online store


Contact info

3.1

Average

TrustScore 3 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hesitant at first, but LOVED what I bought!

I was hesitant using this unfamiliar website at first, but took a shot on it and my Blu-ray came on time with beautiful packaging, a working menu, language and captioning abilities, and even BONUS FEATURES! I could not have asked for a better DVD if Net***x themselves offered it.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

first time buyer on eCRATER

I will buy from this seller again, my first experience on eCRATER and this seller was so nice and responded to my questions very quick, I'm happy with my purchase

19 November 2023
Unprompted review
Rated 5 out of 5 stars

Wow is all l can say

I buy a lot of stuff from europe and the east. This seller was the best ever. I'm still 2 weeks out on the same product purchased the same day. I was sceptical at 1st, but i just placed another order.

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Speedy transaction and prompt processing. Product was well-packaged and arrived in less time than estimated.

26 November 2023
Unprompted review
Rated 2 out of 5 stars

Hi All,

Hi All,
I placed an order for lcd on 16-11-2023
Its been 10 days no news of tracking number or heard from seller yet. If they dont have stock just diable the product why waste people time and money.

Order No: 5730511
Order Date: 2023-11-16/21:00:01

16 November 2023
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry top hear for your bad shopping experience with this seller. It looks like the seller refunded your order on 12/01/2023. You should see the funds back to the original funding source.

Rated 5 out of 5 stars

Prompt and polite. A legit Seller!

I was wary of purchasing with a third party seller but my experience was great. My order was delivered in 5 days and in good condition. I had messaged the seller a couple of times after ordering and they responded right away.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Seller did everything right

Seller did everything right. Immediately acknowledged the order with a tracking number, shipped the order very promptly, and sent polite communications keeping me up on the status of the order. No problems whatever!

15 November 2023
Unprompted review
Rated 1 out of 5 stars

Scams Galore

The site is full of scammers and ecrater knows this. DO NOT SHOP THERE!

15 June 2023
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience.

The tracking number indicates that the package has been damaged and eventually destroyed: https://t.17track.net/en#nums=UH584266803YP.

The merchant refunded you on 11/14/2023. The funds were returned to the original funding source.

Rated 1 out of 5 stars

Wrong jersey and long wait

I ordered a sports jersey. After 2 months, I received the package and they sent a Iowa team jersey not a Pittsburgh steeler jersey. Don’t buy from them.

3 November 2023
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience. it looks like the merchant refunded the order on 11/28/2023. The funds were returned to the original funding source.

Rated 5 out of 5 stars

Shipment very fast to Italy

A good experience! Would buy on this site again .I buyed Tina's Mystery Box SIGNED. A fantastic and precius box.
The item arrived in perfect condition, well packaged... fast delivery Great all

11 October 2023
Unprompted review
Rated 5 out of 5 stars

First Time with eCrater! GREAT Experience!

I was skeptical about ordering on a site I had never heard of, but took the chance and was VERY pleased, item arrived faster than expected, in perfect condition, well packaged... all in all a POSITIVE experience! Would buy on this site again.

10 October 2023
Unprompted review
Rated 1 out of 5 stars

The page is a scam when I look at the…

The page is a scam when I look at the tracking number it says chargeback fraud customer
Lmao so I've defo been scammed for a dvd box set when I thought ibeas getting a bargin I've request a refund but so far been ignored do not use this site

11 October 2023
Unprompted review
Ecrater logo

Reply from Ecrater

The order was placed in 09-30-2023 21:42 PST. The buyer filed a chargeback less than 4 days after that on 10-04-2023 07:24:20 PST. As a result the merchant did not ship the order and labeled it as "chargeback fraud customer"

Rated 5 out of 5 stars

It's fantastic with amazing movies to…

It's fantastic with amazing movies to offer and I am happy and 100 percent satisfied with this seller and I hope to have more deals in the future with this great seller with great service and I 100 appreciate this seller and recommend moviemedia0001 to everyone thank you very much for everything

22 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look