edel-optics.co.uk Reviews 

Great product Excellent service Fast delivery Good price Delighted

Excellent, I’m really happy with my second purchase from this site.
Great customer service, on time delivery, high quality and perfect packaging.

This company failed to supply correct lenses in a £400 pair of prescription glasses. This company doesn't respond to emails or complaints via their 'Contact Us' portal, no customer service response at all! UK, phone number totally unreachable! Ordered Mallow (Purple) phototropic lenses and was sent clear lenses that are non reactive to sunlight. No response to three sent emails asking for an explanation, no offer of reconciling issue or partial refund. I can not recommend this company at all! UK buyers please beware! Now seeking legal recourse!

After 2 months waiting for the items I bought I decided to cancel it.
This company doesn't care about her costumers. After many emails and calls I always received the same answer trying to avoid their responsability and not giving me any solution to the problem.
When they sell the sunglasses everything was easy till you pay. Then they start postponing the deliver because they don't have the item in stock. They should buy it from another seller and send it you if they care about his service.... but they don't do it, they don't care....
I bought the same sunglasses from another website and I received them in 2 days, only 2 days...
This company should learn how to take care of his costumers and how to solve problems, not only trying to avoid them.

Excellent service. Order received within 36 hours.
Would definitely recommend - lowest cost glasses on internet even with delivery costs.

I was scared at first to order I’m glad I did as I made the best decision ever… product 💯 genuine, well packaged and affordable price for designer glasses. I will definitely come back for more

I don't usually leave reviews but this time I think I should share my experience.

I ordered a pair of glasses on 26th of November. There was a great Black Friday discount, so I was very happy to use it as there were many nice design glasses on their website. I was waiting for my order for a few weeks and still there were no updates about it. I emailed them on 21st of December to make sure it's in process and when I can expect to receive it. They responded pretty quickly with the apology that it's taking so long and that my model will be available for delivery in 1-2 weeks because it is in the glazing process now. After a few more weeks I still didn't receive any updates about my order so I emailed them again on 16th of January. This time they responded to me very shortly that they can't complete the order and that they must cancel it. After a few minutes I received an email that my order was canceled and that I must send my bank details for a refund. I sent another email to them asking what the problem was, is it the problem with the lenses I chose or the frame was damaged, etc. I still wanted those glasses and perhaps we could find an agreement. They replied to me very shortly that the model can't be glazed and that's it. Well to me it doesn't make any sense at all. I saw this model in many other websites and if it's not possible to glaze then why is it on your website then? Why do you sell such expensive frames which you are incapable to glaze? And why did all of this take more than 2 months..?

I still don't understand why this website has so many good reviews...

Update:
They cancelled my order and processed the refund on 24th of January. I received the money only on 20th of February. So I waited a MONTH to get my money back. Unfortunately not a full amount of it. As I started to ask why I didn't get all the money the response was that they paid full amount, but because of the "exchange rate" I was paid less. Literally I needed to pay more than 10£ extra for THEIR incompetence! This is beyond everything! Beware UK buyers as they might going to refund you in euros!

Ordered for delivery before Xmas. Actually delivered on 19th January

Good experience. Would buy from here in future

Just received my new pair of Polaroid sunglasses. Had the same model with different lenses. As I really like the sunglasses and the were at an excellent price at Edel (perhaps because a previous year's model), I thought it would be great to get them. Had never used this site before, but read the positive reviews and decided to go for it. Very pleased. Sunglasses arrived well packaged in just a few days. and with the original Polaroid hardcase etc. Received emails about expected delivery (initially Friday, then revised to Monday). Arrived Monday. All good!

Easy transaction. Fast postage.
So happy with my new glasses!
I adore them. ❤️

Fantastic service. I ordered a pair of Versace glasses and I received them the next day.

Was hesitant ordering from Europe just before Christmas, however it was brilliant service . Glasses arrived in time and perfect packaging and quality- 5stars .

Have bought from Edel-Oprics several times. Cheapest online for the sunglasses I wanted. Free delivery, bought one day, arrived the next. Securely packaged. Absolutely love the sunglasses. Come complete as always with branded box, cleaning cloth etc. can’t rate this company highly enough ☺️

Fantastic product at great price and super speedy delivery

Received my sunglasses today, delivered as forecast by Edel-Optics, in excellent condition, well packaged and for a very competitive price. Communications throughout the process were excellent. I would recommend them wholeheartedly, and will be back again in the future.

Brilliant service from ordering to delivery tracked all the way from Hamburg to the U.K. with UPS.
I will definitely be buying from edel-optics again great sunglasses thank you highly recommend

Great service, faster delivery than expected and a great price!