Was a bit concerned because of the bad reviews but got the shades in 4 working days. The price was cheaper 25% compared to other shops a nice bargain.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... See more
Would give no stars, but this site does not allow it. Ordered Tom Ford glasses from Edel Optics, delivery very poor, but then that could be laid blame to their delivery company, however, glasses arriv... See more
Company replied
Glasses arrived on time but the parcel was damaged. Fortunately the crushed box didn’t reach the glasses but the glasses box should have reached me in tact as that’s the corresponding box to show legi... See more
Company details
Written by the company
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Contact info
Nobistor 16, 22767, Hamburg, Germany
- +44 330 818 6761
- info@edel-optics.co.uk
- www.edel-optics.co.uk
3.4
Average
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
100% authentic
good company. 100% authentic. I double check in oficial store with the staff hes guarantted me this is original product. thanks to be honest with me
12 December 2022
Unprompted review
Excellent
Excellent
This is the 12th pair of glasses have have purchased from edel optics
Best prices
Excellent website
Fast delivery
8 December 2022
Excellent price and service.
7 December 2022
Great site, repeat customer
Great place for designer sunglasses/glasses at a fab price. This is now the fourth pair of sunglasses I’ve ordered from Edel Optics and I wouldn’t hesitate to recommend to anyone. Website is easy to navigate and the try on feature is really helpful to check that your choice will suit you before you commit to buying (any chance this can be extended to ALL glasses?! 😀). Option to customise to include prescription lenses is a particular plus for me, as I struggle to find the brands I want to buy in Specsavers! Shipping has always been quick and problem free, even after the UK leaving the EU. I can’t speak for the complaints/returns process as I thankfully have loved all my orders and have never needed to return or complain.
This pair was purchased for my husband, who loves them….but I’m delighted to confirm they suit me too!! 😂
2 December 2022
Smooth transaction
Smooth transaction. The item was on sale and the price was very good. Delivery by UPS was fine too.
2 December 2022
Very slick experience
Very slick experience. UPS delivery later than expected but was communicated effectively and in advance. Was worried there may have been additional charges with regards to being imported from abroad but it was all seem-less. Price was incredibly competitive. Would definitely use again.
2 December 2022
Excellent Quality, Excellent Service
This is second time I've purchased items from Edil Optics. An easy website to use, good quality products that arrived very quickly.
25 November 2022
Promt and proficient service
Promt and proficient service. Product as requested. Very good price.
16 November 2022
Excellent Opticians
Excellent Opticians, specticle frames and case great, delivery by UPS a day late and to wrong building...
11 November 2022
Fantastic service!!
Fantastic service!!! Highly recommend . Speedy delivery to UK and great communication from company!
Will def use this company again
8 November 2022
Fantastic price for these frames
Fantastic price for these frames. Great easy to use website. Ordered and delivered as promised.
26 October 2022
Great prices speedy delivery
12 October 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.