Despite bunch of bad reviews I decided to call Edel Optics directly and after small talk I was ready to go! I’ve made an order and all I can say, from phone conversation to order and delivery time, gr... See more
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I have ordered couple of times from Edel. The first time i received an e-mail telling me that the product was not available and i have to wait aprox 2 weeks. They asked me if i want to wait or can... See more
I am updating my review as I finally did receive a refund and was able to re order the glasses and they were sent very quickly. I am not sure what happened with my first order but it did seem to truly... See more
Company replied
The Prada sunglasses I had ordered arrived in obviously used condition. They had scratches on them and were bent. Even the packaging was damaged. For these reasons I initiated the return about th... See more
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Company details
Written by the company
Als etabliertes Hamburger Kaufmannsunternehmen bedienen wir seit 2009 unsere Kunden in über 100 Ländern weltweit. Dabei bieten wir den gehobenen Service eines Augenoptiker-Meisterbetriebs und zugleich die Vorzüge eines erfolgreichen online Händlers. Unser Angebot umfasst über 30.000 Sonnenbrillen, Korrektionsbrillen und Kontaktlinsen zu unglaublich günstigen Preisen. Bei Fragen oder Beratungswünschen rufen Sie uns gerne an, unser internationales Support Team freut sich auf Sie!
Contact info
Straßenbahnring 19a, 20251, Hamburg, Germany
- (040) 87409688
- info@edel-optics.de
- www.edel-optics.de
3.8
Great
21k reviews
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Replied to 96% of negative reviews
Typically replies within 1 week
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It's been over 120 days, literally scamming now
I placed an order about 4 months or 120 days!!! ago and it still isn't shipped. I messaged them multiple times. The shipping estimate for the exact product on the website says "shipped in 1-2 weeks" and this estimate didn't change for the past 4 months!!
Since they said my frame is delayed, not the lenses, I asked them politely to send frame and lenses separately, so I can fit lenses in an older compatible frame I still have. They just said: "[...] Außerdem schicken wir keine Gläser separat" (or 'Furthermore, we do not send lenses separately')
After waiting 4 months they're not even willing to ship out lenses and frame separately, which makes me believe they're just scamming at this point. Many reviews here make it clear that refunds aren't processed either, they're not even updating shipping estimates on the website or otherwise notifying potential customers of delays, it's clear that I'm not the only one not receiving my order from reading reviews here! However, they're still taking money from people!
Stay away!!!
11 August 2023
Unprompted review
Reply from edel-optics.de
Hello Dennis,
We are sorry for the delay and apologize for the inconvenience.
The glasses you ordered are not in stock and have therefore been ordered by us at our manufacturer.
A repeat order is normally sent to us within 2 weeks. Unfortunately, there has been a delay at this time, we have recently heard that there are currently some production issues at the manufacturer. As requested by you, we have cancelled your order.
Best regards,
Edel-Opzics
Waiting for my order after 100 days
Still waiting for my order after 100 days.
Wrote them twice. They only answer that I can cancel the order. It is clear that they don't want to fulfill the order because of the discount conditions that they granted. It's a clear fraudulent behavior.
17 July 2023
Unprompted review
Reply from edel-optics.de
Dear Customer
We deeply apologize for the delays in delivering your order. We want to assure you that these delays are in no way related to the discount we provided.
The delivery delays were caused by unexpected supply chain challenges, which were beyond our control. Despite our best efforts and intensive attempts to expedite the delivery processes, we encountered unforeseen circumstances that affected the timelines.
Thank you once again for your patience and understanding.
Best regards,
Edel-Optics
The item is great and delivered on time.
4 July 2023
I think that it is a fraud
I think that it is a fraud. They say delivery time is 1-2 weeks and i didnt recieve my glasses after almost 10 and they still didnt know when the product will be available.
They gave back money when i asked for it though so at least that.
22 April 2023
Unprompted review
Reply from edel-optics.de
Hallo Olga,
first we apologise for the inconvenience and unexpected delay in delivery.
The glasses you ordered are not in stock and have therefore been ordered by us at our manufacturer.
A repeat order is normally sent to us within 2 weeks. Unfortunately, there has been a delay at this time, we have recently heard that there are currently some production issues at the manufacturer.
Kind regards,
Edel-Optics
Will buy again from you
I was so happy with the price you offered cause I searched for my eyeglass in different shops and online shops but just you offered the fair price. At the same time, I needed the glasses asap and the post was really speedy and I got the parcel in a very short time. Which I really appreciate it. Also, the parcel and the box for my eye glass was very beautiful and well packed. For sure me and my friends will be and stay your loyal customer. Thanks for the perfect customer experience ☺️
7 March 2023
Miu Miu MU 01XS sunglasses
Perfect - I love my Miu Miu sunglasses, the frames are amazing. Thanks for the best price ever.
Sunglasses were beautifully packaged and quick delivery.
19 January 2023
Unprompted review
They did not delivery products bought in black friday, but in the end they provided a good support and customer attention.
I bought a frame in the Black Friday. In the website it said the delivery time was 2 weeks. After it they sent an email that it would take 4 weeks, after 4 weeks they told me they had no estimated time more to delivery the product. Although in the website the product still with 2 weeks delivery time. In the end I decide to cancel the order after 2 months and now waiting more 1 week to have my money back.
25 November 2022
Unprompted review
Reply from edel-optics.de
Dear Costumer,
we are sorry for the delay and apologize for the inconvenience.
The glasses you ordered are not in stock and have therefore been ordered by us at
our manufacturer. A repeat order is normally sent to us within 2 weeks. Unfortunately,
there has been a delay at this time, we have recently heard that there are
currently some production issues at the manufacturer.
We refunded you on the 17th of january.
Best regards,
Edel-Optics
Danke, alles war super!
19 December 2022
I have ordered couple of times from…
I have ordered couple of times from Edel. The first time i received an e-mail telling me that the product was not available and i have to wait aprox 2 weeks. They asked me if i want to wait or cancel the order. After cancellation i received my money back(on the next day). So, no problems.
Second purchase: I received my sunglasses in 2 days, perfect condition, original, great price.
I will definitely order again!!!
29 November 2022
Unprompted review
Unprofessional, pathetic and reckless
Placed the order on 16-Sep and cancelled it on the same day. Since then i have been chasing them for the refund. Except for template answers like "Refund will be initiated" nothing is happening. Have initiated ODR and will see how it goes before initiating legal option. Bunch of unprofessionals who would just usurp your money and nothing else.
16 September 2022
Unprompted review
Reply from edel-optics.de
Dear Pradeep,
we do really apologise for all the trouble around your refund and the false and misleading information that you have received from us in the last weeks.
Of course it´s not that we didn´t want to issue the refund but there were some technical errors in your order that made everything much complicated than it should be.
Even if it probably doesn´t make a difference now, we would just like to tell you that all the members from our team that you have been in touch to have repeatedly forwarded your case to the Accountancy Department and even IT asking for a solution. Unfortunately, and as you already know, no one could handle your case on a resonable time, and that´s something that we could not influence and of course cannot be excused.
In the meantime, you have received a refund.
Best regards,
Edel-Optics
A bit of satisfaction
Hello ! The postal package was good and the delivery was on time. The price was descent but when I received The Glasses , the Glass were not so clean. It could give a complete satisfaction if the Glass was clean.
31 August 2022
do NOT buy in SWITZERLAND
do NOT buy in SWITZERLAND.
I didnt like my sunglasses - and returned to Edeloptics (I was charged by the German Post VAT!! only because that).
Edeloptics has not accepted this package. I tried to contact them - but 0800 number which they provide works only in Germany (who is this careless Customer service director there?).
Finally I got a reminder to pay for these glasses (1.Mahnung). As I edel optics has never replied to my emails and I was not able to contact them by phone - I had no choice then to pay for Sunglasses that I didnt want (aha: they sent me sligtly different model than on the website...).
NEVER BUY from them if you are in Switzerland (I see very positive feedback from German clients - so probably it is only their Swiss business unit that su*ks).
13 July 2022
Unprompted review
Reply from edel-optics.de
Hello Micki,
Thank you for your reply,
We're really sorry, but we've had a lot of emails and weren't able to process your request in a timely manner.
We would like to apologize in advance if you had any misunderstanding with our company!
We must inform you that standard shipping and returns are always free and we have also made an exception for Switzerland to ship the products without charging you any additional customs fees!
Our team hopes that you are satisfied with the product. If you have any other questions or problems, please let us know.
Thank you for your patience and understanding!
Kind regards,
Your Edel Optics team.
I am ordering all the time online
I am ordering all the time online. Until now, I've got 3 pairs of glasses. Very nice service, really good and very very good prices:)
17 August 2022
Unprompted review
Product isn't delivered
6 weeks ago I ordered a pair of glasses and paid for them at the same time. Delivery was expected in 2 weeks... You send me an email informing me of the delivery delay and you didn't answer me when I asked about the next date. The fun fact is that I can still select and order the same product on the website!? 4 weeks waiting for my glasses or an answer from you!!!
13 August 2022
Unprompted review
Reply from edel-optics.de
Hello Djanira,
Thank you for your enquiry.
We really want to help you solve your problem with Edel-Optics!
You have to understand that in Europe every contractor generally has problems with the delivery of the items.
Unfortunately, the item you selected was not in stock and was promised by the manufacturer with a delivery time of 1-2 weeks.
Furthermore, we tried to get the product from the manufactory, but unfortunately we did not get an exact delivery date for the model.
And because the model could not be supplied by the manufacturer at the time, the warehouse canceled the purchase!
After your request has been checked, the refund has been successfully processed by our accounting department!
Thank you for your patience and understanding!
Kind regards,
Your Edel Optics team.
Money taken never received my order
I ordered 2 weeks ago but my order never shipped. Money was taken the day after. They doesn’t answer e-mails and their phone line just hangs up!!!
6 August 2022
Unprompted review
Reply from edel-optics.de
Hello Nina,
Thank you for your reply,
We are really sorry but had a lot of volume of emails, and unfortunately, we couldn't process your request on time.
We have to explain that the situation in Europe is that, the articles are not being produced and delivered on time.
Unfortunately, the article you choose was not in stock, and it was promised by the manufacture to be delivered within 1-2 weeks.
Furthermore, we tried to get the product from the manufacture, but unfortunately, we did not get an exact delivery date for the model.
After the order was canceled because of the delivery delay, the refund was successfully made by our accounting department !
We thank you for your patience and understanding !
Best regards,
Your Edel-Optics Team
Do NOT recommend
Order came in 3 days so very quick. The edel optics box looked like it was kicked multiple times before arriving at my place it was so bad. I opened the box to find the ray ban box also damaged. The glasses were perfect but the quality of eveything else was terrible. Do not recommend at all
22 July 2022
Unprompted review
Reply from edel-optics.de
Hello Omar,
Thank you for your enquiry.
First of all, we'd like to sincerely apologise for the condition of the glasses delivered to you.
Sometimes happen that during the shipping process , the package can not be handeld with the proper caution and there fore the product can be damaged , but we always have guareuatntee for such cases .
We can always replace the model free of charge , in case the product is delivered damaged !
After your request was reviewed and the model was returned to our warehouse, the refund was successfully made by our accounting department !
We thank you for your patience and understanding !
Best regards,
Your Edel-Optics Team.
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