Despite bunch of bad reviews I decided to call Edel Optics directly and after small talk I was ready to go! I’ve made an order and all I can say, from phone conversation to order and delivery time, gr... See more
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I have ordered couple of times from Edel. The first time i received an e-mail telling me that the product was not available and i have to wait aprox 2 weeks. They asked me if i want to wait or can... See more
I am updating my review as I finally did receive a refund and was able to re order the glasses and they were sent very quickly. I am not sure what happened with my first order but it did seem to truly... See more
Company replied
The Prada sunglasses I had ordered arrived in obviously used condition. They had scratches on them and were bent. Even the packaging was damaged. For these reasons I initiated the return about th... See more
Company replied
Company details
Written by the company
Als etabliertes Hamburger Kaufmannsunternehmen bedienen wir seit 2009 unsere Kunden in über 100 Ländern weltweit. Dabei bieten wir den gehobenen Service eines Augenoptiker-Meisterbetriebs und zugleich die Vorzüge eines erfolgreichen online Händlers. Unser Angebot umfasst über 30.000 Sonnenbrillen, Korrektionsbrillen und Kontaktlinsen zu unglaublich günstigen Preisen. Bei Fragen oder Beratungswünschen rufen Sie uns gerne an, unser internationales Support Team freut sich auf Sie!
Contact info
Straßenbahnring 19a, 20251, Hamburg, Germany
- (040) 87409688
- info@edel-optics.de
- www.edel-optics.de
3.8
Great
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Excellent service.
3 September 2024
STAY AWAY FROM THIS SHOP !
STAY AWAY FROM THIS SHOP !
They claim its my fault that their discount voucher code doesent work…
NOT OK
12 August 2024
Unprompted review
Reply from edel-optics.de
Dear Martin,
We sincerely apologize for the inconvenience you've experienced with the discount voucher code.
According to our system, the discount code was not entered during the final step of the ordering process. Unfortunately, we are unable to retroactively apply the 10% discount to this order.
However, you can use our UPS return label to send the order back at no cost and place a new order using the discount code.
We apologize for the inconvenience and appreciate your understanding.
Best regards,
Edel-Optics Team
Will order again!
The sunglasses came fast (2 days since I placed the order) and in perfect shape (new and original). Very happy with everything, I will order again for sure!
7 August 2024
Unprompted review
I order a sunglasses from them
I order a sunglasses from them. I got the product very quickly, I had some issue with the local UPS, I had to call the edel optics and I was shocked how helpful they were.
17 July 2024
Unprompted review
Never buy anything from here - SCAM!
Never buy anything from here, pure scam! I ordered multiple glasses end of November 2023 (pretty high invoice). The delivery date was two weeks but after a month I did't get anything. After emailing them, I was told to wait longer because the supplier could't deliver at the moment (despite serval glasses were actually in stock as showed on their website). So after weeks of waiting and some extra mails, I was still in the same situation. After a long time I got a mail that they are bankrupt and I can't get a refund or change to another pair of sunglasses. It's freaking scam because they are still selling the exactly same glasses!!
Unbelievable that they can still sell sunglasses and act like nothing happend...
14 July 2024
Unprompted review
Reply from edel-optics.de
Hello Dario
We sincerely apologize for the inconvenience you've experienced. Due to the unfortunate insolvency situation, we were unable to fulfill your order or process a refund. This affected all orders placed before February 23, 2024. We did our best to inform our customers about this situation through multiple communications.
In the meantime, we've undergone significant changes and partnered with two new companies, Optiker Bode and Optiker Rottler. We can now fulfill all orders placed after February 23, 2024 again,
Best regards
Edel-Optics
Don't buy here! Scam!
Ordered Oakley glasses on Black Friday - delivery date was two weeks - after two weeks I asked them several times about the delivery and they kept saying I had to wait a bit longer - I got an email in March that I should get a refund - a week later I got a mail that they are bankrupt and I can't get a refund or change to another pair of sunglasses - it's incredible this company can still sell sunglasses and act like nothing happend. There is no warning on their frontpage , only an article in their helpcenter ( you only read this when you're money is already gone in their pockets) . Scam!
16 June 2024
Unprompted review
Reply from edel-optics.de
Hello Hans
We deeply regret the inconvenience you experienced with your order. However, we want to stress that this is not a case of fraudulent behavior. After a challenging period, we decided to file for insolvency at the end of February to restructure the company.
Thanks to the support of our provisional insolvency administrator, we are pleased to announce that the reorganization has been successful. We have been acquired by the renowned German family businesses Optiker Bode and Brillen Rottler. This partnership marks a significant step in our company’s history and promises to strengthen our financial stability and expand our offerings to continue providing an excellent shopping experience for our customers.
Additionally, we would like to inform you that all orders placed after February 23, 2024, will be fulfilled by Edel-Optics as we are now fully operational again.
We greatly value your feedback and actively use it to continuously improve our customer service in this new chapter. We would appreciate the opportunity to provide you with an improved shopping experience.
Kind regards,
Edel-Optics
LATE refund!!!!
Haven’t recieved my refund for my returned sunglasses here after one month has gone by. SO DISAPPOINTED!!!
UPDATE!!! Just received my refund today. After a month!
12 June 2024
Unprompted review
Reply from edel-optics.de
Hello David,
Due to technical issues, we are currently unable to process automatic refunds to credit cards. We understand how frustrating this delay must be, and we sincerely apologize for the inconvenience. Please rest assured that your refund is being processed. Our management is working closely with the bank to resolve the issue as quickly as possible.
Thank you for your patience.
Best regards,
Edel-Optics
Update 19.06.2024
We would like to inform you that the technical issues have been resolved and your refund has been processed today. The amount is expected to be credited to your credit card within the next 1-3 days.
We sincerely apologize for the delay and the inconvenience caused.
Best regards,
Edel-Optics
Fup og svindel......trækker pengene…
Fup og svindel......trækker pengene inden de leverer de bestilte briller........hvorefter de går i betalingsstandsning......KØB ALDRIG DINE BRILLER I DENNE SHOP......eneste besked man får er følgende;
Despite our strong market position and a highly motivated team, we currently do not have the financial resources to independently build a modern Omni-Channel offering. Therefore, we have filed insolvency. As part of this process, we aim to restructure Edel-Optics and continue operations with the assistance of new investors the quickest possible.
2 April 2024
Unprompted review
Reply from edel-optics.de
Hello Jan
Firstly, we would like to apologize for all the issues around your order.
Due to insolvency law reasons, we cannot provide a refund. Once we have more detailed instructions from our insolvency administrator how and when to file for your outstanding claim, we will immediately share it with you
Thanks for your understanding.
Best regards,
Edel-Optics
They deliberately delayed my 2 orders…
They deliberately delayed my 2 orders from 15 September 2023 and finally I never got anything. I had prepaid and got no refund. The sunglasses I ordered were ready to dispatch in 2 or 3 weeks. I never got them. They have been telling me that the manufacturer delayed and they had recorded. SO MANY LIES! THEY DON'T REFUND. THEY DON'T GIVE ANYTHING IN RETURN. They don't even bother to answer reviews.
15 September 2023
Unprompted review
Reply from edel-optics.de
Hello Μapia
Firstly, we would like to apologize for all the issues around your order.
In the past few weeks, due to financial difficulties, we have been unable to comply with our delivery times and have experienced delays by issuing refunds on time. Therefore, we have decided to file for insolvency as a way to find a solution to continue offering our usual reliable service as soon as possible.
We are now working closely with a court-appointed insolvency administrator, who is currently reviewing our financial situation and exploring options for restructuring the company.
Due to the insolvency proceedings, we cannot currently issue refunds for payments made before February 23rd 2024. We have emailed you with additional information and, once we have more detailed instructions from our provisional insolvency administrator how and when to file for your outstanding claim, we will immediately share it with you.
We appreciate your understanding and patience during this challenging time.
Best regards,
Edel-Optics
3 MONTHS WITH NO DELIVERY
They lie and after months of having placed an order at the end of December 2023, they didn't deliver and kept the money...
How much money did they collect in 3 months before declearing bankruptcy.
Shame on them
22 March 2024
Unprompted review
Reply from edel-optics.de
Hello Steven Hinder
We sincerely apologize for the challenges you've faced with your order.
Recent financial difficulties have regrettably led to delays in deliveries and refunds, prompting our decision to initiate insolvency proceedings. This decision aims to address these issues and restore our commitment to reliable service.
Working closely with a court-appointed provisional insolvency administrator, we're actively evaluating our financial situation and exploring avenues for restructuring.
We understand the frustration this situation has caused, particularly given the time you've waited for your order.
As soon as we receive more information, we will send it to you immediately.
We appreciate your patience and understanding during this trying period.
Best regards,
Edel-Optics
Fraud. Liar. Defo not recommended. Waste of time.
I placed my order on this website in early January, and the expected delivery says 3-5weeks, which I thought it was reasonable considering it’s shipping from Europe to Asia. Then the expected date changed to end of February after I checked out which is still fine.
But in February they sent me a message saying that “ the manufacturer” failed to provide them the item so the expected date of delivery was unknown.
I kept asking them to either provide me an expected date to delivery or give me my refund as I really needed a pair of glasses. Then they kept saying things like the delivery is available in 3-5weeks according to “the manufacturer”. But when I asked more for clarity, they changed and said things like “the manufacturer” fails to provide an estimated delivery date, which is totally contradictory to their previous message. So I waited and waited until today 22nd March I got a message from them again for cancelling my order.
I know the price they sell here is like half of what it is on the market and i was too much of a fool to not have read trustpilot before hand. Just realised that I wasn’t the only one to fall for their scam. They provide ambiguous and faulty information like delivery date, and says things are in stock when they’re not. I could’ve gotten my glasses and being able to see clear 2 months ago on other website by paying a little more but I waited and waited and wasted my time for this fraud which totally left me furious
22 March 2024
Unprompted review
Reply from edel-optics.de
Hello Ng Cheukhang
We sincerely apologize for the inconvenience you've experienced with your order.
Recently, our company has encountered significant financial challenges, resulting in delays in fulfilling orders and issuing refunds promptly. Regrettably, we have had to file for insolvency in an effort to address these issues and work towards restoring our usual high standard of service.
Moving forward, we will be collaborating closely with a court-appointed provisional insolvency administrator to navigate this situation effectively.
Unfortunately, due to insolvency law restrictions, we are unable to process refunds at this time. Rest assured, as soon as we have further details, we will promptly communicate them to you.
We appreciate your patience and understanding during this challenging period.
Kind regards,
Edel-Optics
SCAMMERS,,
SCAMMERS,,, i ordered a Tom ford glasses for my wife
and they didn’t send it , so i contact them
after 10 weeks of purchasing and the said the still waiting for the glasses from the manufacturer but i can cancel the order ,
so thats what i did , i cancelled many times ans finally get the email confirmation of my cancellation, but unfortunately they didn’t send the money back ,be aware SCAMMERS
11 March 2024
Unprompted review
Reply from edel-optics.de
Hello A S Elgherwi
We are sorry to hear that you're experiencing difficulties with your order. Unfortunately, due to our company's recent insolvency filing on February 23, 2024, we are currently unable to process refunds. We understand the inconvenience this may cause, and we assure you that as soon as we have more information available, we will promptly update you. We appreciate your understanding during this challenging time.
We appreciate your understanding and patience during this challenging
time.
Best regards,
Edel-Optics
Scam and bankruptcy
I have been waiting for my order since beginning of February. After following up where my order is, I received an email that they have filed for bankruptcy.
I am shocked.
I don‘t have the sunglasses I ordered nor will I be refunded. Total scam!
8 February 2024
Unprompted review
Reply from edel-optics.de
Hello Victoria Queen
We understand your frustration and apologize for the inconvenience caused by the delay in receiving your order.
The past few weeks have been tumultuous for us, facing financial difficulties that have impacted our ability to fulfill orders and process refunds in a timely manner. Regrettably, we have had to take the difficult decision to file for insolvency in order to navigate these challenges and seek a path forward to continue serving our customers effectively.
As part of the provisional insolvency proceedings, we are unable to issue refunds for payments made before February 23rd, 2024, at this time. However, we have sent you additional information via email, and as soon as we receive guidance from our provisional insolvency administrator on how to proceed with your outstanding claim, we will communicate it to you promptly.
Thank you for your continued support.
Best regards,
Edel-Optics
Scammers
Scammers. Tom Ford glasses were ordered in November. They wrote that they were out of stock, they had to wait 6-8 weeks. The time has passed and there is no product . Refused the product . I'm waiting for the money . I waited more than 2 weeks and was not returned . Now they write that they are not solvent. I say return it with another product that is in stock . There is no answer . Even now, the site is working and selling the product .
5 March 2024
Unprompted review
Reply from edel-optics.de
Hello Max
firstly, we would like to apologize for all the issues around your order.
In the past few weeks, due to financial difficulties, we have been unable to comply with our delivery times and have experienced delays by issuing refunds on time. Therefore, we have decided to file for insolvency as a way to find a solution to continue offering our usual reliable service as soon as possible.
We are now working closely with a court-appointed provisional insolvency administrator, who is currently reviewing our financial situation and exploring options for restructuring the company.
Due to the provisional insolvency proceedings, we cannot currently offer refunds or any other glasses for payments made before 23 February 2024. Once we have more detailed instructions from our provisional insolvency administrator how and when to file for your outstanding claim, we will immediately share it with you.
Our shop remains operational, offering only products that are available for immediate dispatch. For orders made after February 23rd 2024, we can assure that in case of a return, a full refund will be issued.
We appreciate your understanding and patience during this challenging time.
Kind regards
Edel-Optics
Worst purchase experience
Purchased a pair of glasses on Dec 23, 2023 with an expected delivery date 1 to 2 weeks.
They didn't arrived on the expected date so I started communication their customer service. After a couple emails they mentioned that there was a delay from their supplier and were not able to provide a delivery date, so they suggested that I should choose different model or cancel my order.
After more than 6 weeks waiting I decided to cancel my order and request my refund which their website shows as 1 to 3 days process.
However after 1 week there was no refund sent to my account. Once again I contacted them about it and this was their answer:
"We hereby confirm that your order details have been successfully forwarded to the Accountancy Department
The refund will be made as soon as possible."
Another week has passed and no refund has been sent. Just sent another email today to follow up.
Basically 2 months and counting waisting my time and money...
23 December 2023
Unprompted review
Reply from edel-optics.de
Hello Angel Martinez
We are sorry for the inconvenience.
In the meantime, we have credited the amount back to your account.
Best regards,
Edel-Optics
The worste online shop in the world
If it will be possible I would give this shop zero stars. Don't oder hier anything!
I did an order in septebmer 23 and even they confirmed it,that it is available I was waiting another 5 months for this order till I cancelled it. Now I am waiting alredy one mlnth for my money. Every single week they write me that they sent it again to accounting and it is urgent.... NEVER EVER AGAIN
‐-----------------------
Thank you for your anwer,but it doesn't mean anything. This sentence I hear from your customers department every second day last one month!!!!!! Head of customer success and her team are not able to tell me reason why you can't pay out my two cancelled orders. They don't pick up the phones and even they promise
some answer,they do nothing.
--------------------------------------------
Today they told me they´re insolvent !!!!!!!!!!!!!!!! And I should wait another 4-6 weeks for my money!!!!! Well, it means it will be not pay out soon as was written in the comment.
13 February 2024
Unprompted review
Reply from edel-optics.de
Hello Lucia O
We are very sorry you had this experience and apologize for the inconvenience.
The money will be refunded by our finance department soon.
Best regards,
Edel-Optics
Advertising products that can not be sourced
My first order was placed back in November during Black Friday for a Christmas present, which was never delivered due to sourcing issues. Therefore, I gave up and requested a refund. The product wad
still advertise in January so I placed another order for the same sunglasses with a lead time of 2 weeks. We are now in February i am still getting the same answer that they can not source this product. Why are you even advertising a product? If you know you are having sourcing issues. I just spoke a very rude customer service representative in the UK who hung up on me.
2 February 2024
Unprompted review
Reply from edel-optics.de
Hello,
Firstly, we would like to apologize for the experience you've had with our online shop.
Items that are not in our stock have to be reordered from the supplier. Your Ray-Ban sunglasses have been in post-production, and the supplier in Italy was not able to provide us with an estimated delivery time.
When the item arrived in our stock, you will be notified by mail.
We apologise for the inconvenience this may be causing you.
Greetings
Edel-Optics Team
The worst shopping experience (3 month delivery)
I ordered 2 frames on October 2023, one of them was in 2 weeks ready, the other one with glasses took a month, and after I called and asked they convinced me to wait until 18.01.2023, so the frame will be there 100%. All in all, after over 3 months, they simply said, your frame is not there, and we don't know how much longer you should wait.
It is simply the last time I trust this company.
If you cannot provide a frame with glasses, don't put it for sale!
VERY DISAPPOINTED.
18 January 2024
Unprompted review
Reply from edel-optics.de
Hello Farbod Zamani,
Apologies for your disappointing experience. We deeply regret the delay
and the inconvenience it has caused you. Your feedback is important to us, and we understand your frustration.
We will also take internal measures to ensure that such issues are avoided in the future.
Best regards,
Edel-Optics
I have 2 open orders from November 2023
I have 2 open orders from mid of November 2023, eyewear that I ordered as a Christmas presents for my family! till today I am receiving the same generic answers and at the same time I've told them that I know the official channels for ordering eyewear and also the current delivery times, except if they are ordering frames from 3rd parties. At the end, currently it's really a not pleasant experience, as there are no such things as "due to current unforeseen and unexpected difficulties in the transportation process, the supplier is unable to give us an estimated delivery date for the following item"
11 January 2024
Unprompted review
Reply from edel-optics.de
Hello Mike
We are sorry for the delay and apologize for the inconvenience.
The glasses you ordered are not in stock and have therefore been ordered by us at our manufacturer. A repeat order is normally sent to us within 2 weeks. At the moment, we can't provide an exact delivery date.
The delivery delays were caused by unexpected supply chain challenges, which were beyond our control. Despite our best efforts and intensive attempts to expedite the delivery processes, we encountered unforeseen circumstances that affected the timelines.
You will receive more information on your order as soon as possible.
Best regards,
Edel-Optics
Poor service
I ordered two pairs of sunglasses in June 2023 and, as of December 2023, they have still not delivered them. The estimated delivery was around 2 weeks. Each time I have contacted them they have replied with the same vague explanation as to ongoing supply issues outside of their control. In spite of this, I have just ordered exactly the same sunglasses from a different online store based in the north of England and they were delivered to me within one week. No such supply issues for them. So having kept me waiting for 6 months, I have now cancelled the order with edel-optics and asked for a refund. I will not be wasting anymore time dealing with this company and I certainly do not recommend them. I just hope they don't thank me again for my patience and understanding, both of which have steadily evaporated over a 6-month long wait.
14 December 2023
Reply from edel-optics.de
Hello J L
We deeply apologize for the delays in delivering your order.
The delivery delays were caused by unexpected supply chain challenges, which were beyond our control. Despite our best efforts and intensive attempts to expedite the delivery processes, we encountered unforeseen circumstances that affected the timelines.
Thank you once again for your patience and understanding.
Best regards,
Edel-Optics
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