Me and my partner went in for an electric wheelchair, as soon as we entered we were greeted by Sophia, she helped us pick out a suitable chair and let me test drive it. She also guided us through the... See more
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Sophia was an absolute lifesaver when I was looking for a new power chair! From the start, she was super patient, listening to all my needs and concerns. She really knows her stuff and guided me t... See more
Company replied
The service from the lady was as you would expect professional and sincere, she asked what your needs were and offered advice to meet those needs. She was very polite and had a cheerful personality,... See more
Company replied
Went into Eden Mobility yesterday with my sister. I just want to say how fabulous Larna was, she was very patient and took her time to explain to me all the technicalities of the scooters I was inte... See more
Company replied
Company details
- #19 of 71 best companies in Mobility equipment supplier
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Saint Peters Street 63, DE1 2AB, Derby, England, United Kingdom
- 01332 417647
4.8
Excellent
56 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff member Sophia was very…
The staff member Sophia was very helpful and knowledgeable regarding the equipment and safety features I would recommend this store
2 May 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for your kind words. We’re delighted to hear that Sophia was so helpful and knowledgeable when guiding you through the equipment and safety features. It’s wonderful to know you felt confident and well‑supported during your visit. We truly appreciate your recommendation and look forward to welcoming you again.
Warm regards,
Eden Mobility
Sophia 1000/10
Sophia was an absolute lifesaver when I was looking for a new power chair! From the start, she was super patient, listening to all my needs and concerns. She really knows her stuff and guided me through all the options without making me feel overwhelmed. As someone with Autism and Anxiety it was amazing.
What impressed me most was how she went the extra mile to make sure I found the perfect fit. She took the time to explain the features of each chair and even let me test them out to see what worked best for me. It was clear she genuinely cared about my comfort and independence.
Thanks to Sophia, Im now waiting for the call for my new power chair with a big smile on my face. If you're in the market for mobility equipment, I highly recommend seeking out Sophia. I will be shopping here again! Cannot wait to go in when my chair has been delivered!
12 May 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for sharing your experience! We’re thrilled to hear how wonderfully Sophia supported you throughout your search for a new power chair. Her patience, knowledge, and genuine care truly shine, and it means a lot to know she helped you feel comfortable and confident every step of the way. We’re delighted you found the perfect fit and can’t wait to welcome you back when your new chair arrives. Thank you again for your recommendation — it really means the world to us.
Warm regards,
Eden Mobility
Very professional attitude and service
The service from the lady was as you would expect professional and sincere, she asked what your needs were and offered advice to meet those needs. She was very polite and had a cheerful personality, I would recommend her to friends and family.
7 May 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for your thoughtful review. We’re delighted to hear that our colleague provided such professional, sincere service and took the time to understand your needs. Her polite manner and cheerful personality are qualities we’re very proud of. We truly appreciate your recommendation.
Warm regards,
Eden Mobility
I was recommended to visit Eden…
I was recommended to visit Eden Mobility by a colleague. It was honestly a cheerful yet professional experience. I spoke with Sophia and she honestly made my experience more relaxed, kind and not robotic. I would honestly recommend that you visit this store if looking for mobility products. You are treated like a family, they remember you even after the first meeting meeting and offer great product knowledge and recommendations.
3 April 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your wonderful review. We’re delighted to hear that your visit was both cheerful and professional, and that Sophia helped make the experience relaxed and welcoming. We truly appreciate your recommendation and are glad you felt like part of the family.
Warm regards,
Eden Mobility
Sophia was excellent
Sophia was excellent, very friendly, very informative and very knowledgeable. Made us feel very comfortable with our choices
4 May 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for your lovely feedback. We’re delighted to hear that Sophia was so friendly, informative, and knowledgeable, and that she helped you feel confident and comfortable with your choices.
Warm regards,
Eden Mobility
Sophia at the Derby store was great
Sophia at the Derby store was great, really friendly and helpful.
4 May 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for your kind feedback. We’re delighted to hear that Sophia was friendly, helpful, and made your visit a great experience.
Warm regards,
Eden Mobility
Me and my partner went in for an…
Me and my partner went in for an electric wheelchair, as soon as we entered we were greeted by Sophia, she helped us pick out a suitable chair and let me test drive it. She also guided us through the process of paying monthly and was polite and friendly throughout.
4 May 2026
Unprompted review
Reply from Eden Mobility - Derby
Me and my partner went in for an electric wheelchair, as soon as we entered we were greeted by Sophia, she helped us pick out a suitable chair and let me test drive it. She also guided us through the process of paying monthly and was polite and friendly throughout.
Warm regards,
Eden Mobility
I found Sophia to be very polite and…and well presented
I found Sophia to be very polite and very helpful with what I asked she set our mind at rest I would highly recommend going to this store to others
18 April 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for your lovely feedback. We’re so pleased to hear that Sophia was able to help and put your mind at ease. She takes great pride in offering clear, friendly support, and your recommendation means a lot. We really appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Sophia was great
Sophia was great, really helpful and showed us lots of different options. Brilliant service.
16 April 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for your lovely feedback. We’re so pleased to hear that Sophia was so helpful and able to show you a range of options. It’s great to know you received brilliant service, and we truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Went into Eden Mobility yesterday with…
Went into Eden Mobility yesterday with my sister. I just want to say how fabulous Larna was, she was very patient and took her time to explain to me all the technicalities of the scooters I was interested in. She offered us a hot drink, which was lovely. She’s an asset to your company and I would definitely recommend Eden Mobility.
I bought mobility scooter which I’m very happy with. ⭐️⭐️⭐️⭐️⭐️
10 April 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for sharing your experience. We’re delighted to hear how well Larna looked after you and your sister during your visit. Her patience, clear explanations, and friendly approach are exactly what we aim for, and it’s wonderful to know she made you feel comfortable and informed while choosing your scooter.
We’re also glad you enjoyed the little touches, like being offered a hot drink — it’s important to us that customers feel welcome. Larna will be thrilled to hear your kind words, and we completely agree that she’s a real asset to the team.
Congratulations on your new mobility scooter — we’re so pleased you’re happy with it. Thank you for the ⭐️⭐️⭐️⭐️⭐️ rating and for recommending Eden Mobility.
Warm regards,
Eden Mobility
Larna very helpful and pleasent with me…
Larna very helpful and pleasent with me today,went thought everything on a timely manner didn't feel rushed I will be back
8 April 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your lovely feedback. We’re delighted to hear that Larna was helpful and made your visit feel relaxed and unrushed. We look forward to welcoming you back again soon.
Warm regards,
Eden Mobility
I part exchanged my powerchair for a…
I part exchanged my powerchair for a reconditioned model, I not only got a great deal but I got top of the range service from the sales assistent.
26 March 2026
Unprompted review
Reply from Eden Mobility - Derby
That sounds fantastic. It’s great to hear you not only got an excellent deal on your reconditioned powerchair but also received top‑of‑the‑range service from the sales assistant. Quality support makes such a difference, especially with something as important as mobility equipment. Enjoy your new chair — it sounds like a brilliant upgrade.
Warm regards,
Eden Mobility
They was ok and the experience was ok
2 April 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for sharing your feedback. We’re glad to hear your experience was okay, and we appreciate you taking the time to let us know. If there’s ever anything we can do to make your next visit even better, we’re always here to help.
Warm regards,
Eden Mobility
Sofia was very helpful and…
Sofia was very helpful and knowledgeable. I would be happy to return next time.
1 April 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your kind words. We’re delighted to hear that Sofia was able to assist you so well. She’ll be thrilled to know her knowledge and support made a difference. We look forward to welcoming you back next time.
Warm regards,
Eden Mobility
Such a nice experience….
Ladies in the Derby shop were so friendly and very helpful. They were efficient too. Ironically, It was a very enjoyable experience 😊
Only criticism is the shop is very cold.
21 March 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your lovely feedback. We’re delighted to hear that the ladies in our Derby shop made your visit so friendly, helpful, and enjoyable. They’ll be thrilled to know their efficiency and service stood out.
We really appreciate you mentioning the temperature as well. Your comfort matters to us, and we’ll certainly look into improving this so your next visit feels even better.
We hope to welcome you back again soon.
Warm regards
Eden Mobility
Reply from Eden Mobility - Derby
Thank you so much for your kind words. We’re delighted to hear you received excellent service. Your feedback means a lot to the team, and we look forward to welcoming you again.
Warm regads,
Eden Mobility
Brilliant service
Larna was brilliant really helpful and explained everything very well, really helped me and my dad find the right scooter for him.
28 March 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for sharing this lovely feedback. We’re delighted to hear that Larna was able to support you and your dad so well. She takes great care in explaining everything clearly and making sure each customer finds the scooter that truly suits their needs. We’re really glad the experience was helpful for you both.
If there’s anything else you need as you get settled with the scooter, we’re always here to help.
Warm regards,
Eden Mobility
This company is a very good company for…
This company is a very good company for your mobility needs. Thank you so much Eden Mobility
27 March 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your kind words. We’re delighted to hear that you’ve had such a positive experience and that we could support your mobility needs. Your trust means a lot to us, and the whole Eden Mobility team truly appreciates your thanks.
Warm regards,
Eden Mobility
Big shout out to Sophia at Eden mobility Derby
Went in to Eden mobility shop in derby needing a spare part for my Nana’s scooter. I didn’t really have any idea about it all but Sophia was brilliant . She knew exactly what I needed after discussing the matter further. She’s was so warm and helpful and we ended up sharing a few stories about our Nana’s. Definitely made me feel at ease and was so polite and friendly. Would 100% recommend popping in for anything you need as nothing is too much trouble. She even offered me a brew which I gladly accepted as it was a miserable cold day.
25 March 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for sharing your experience. We’re delighted to hear that Sophia at our Derby store was able to help you find exactly what you needed for your Nana’s scooter. It’s wonderful to know she made you feel at ease and took the time to chat — those personal moments really matter.
We’re glad the visit brightened up a cold, miserable day (a brew always helps). Your recommendation means a lot to us, and we’re always here if you or your Nana need anything in the future.
Warm regards,
Eden Mobility
Sophia
Sophia was extremely helpful when we popped in to get a new blue badge wallet: bright, cheerful and eager to help. All of the staff we have encountered at the Derby branch have been of the highest standard.
23 March 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your wonderful feedback. We’re delighted to hear that Sophia made such a positive impression — her bright, cheerful approach and eagerness to help truly reflect the service we aim to provide. It’s also fantastic to know that every member of the Derby team you’ve met has upheld the highest standards. We really appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
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