Chris was very knowledgeable and friendly about the products presented, even though I had only bought a walking stick!
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See what reviewers are saying
Sophia at Derby branch of Eden Mobility Couldn't have been more helpful. She even accompanied to our car to ensure we were able to lift the mobility scooter, we were about to purchase, into our ca... See more
Company replied
Not a customer experience but a good one nonetheless. An elderly gentleman took a fall and hurt himself in the city centre. Sophia and Eden Mobility quite literally helped save the day by helping us... See more
Company replied
I was looking at the window display outside and recieved fantastic service by Sophia Harris. She came out to speak to me whilst i was looking and sophia went above and beyond, no task or question too... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Saint Peters Street 63, DE1 2AB, Derby, England, United Kingdom
- 01332 417647
4.9
Excellent
80 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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This company is a very good company for…
This company is a very good company for your mobility needs. Thank you so much Eden Mobility
27 March 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your kind words. We’re delighted to hear that you’ve had such a positive experience and that we could support your mobility needs. Your trust means a lot to us, and the whole Eden Mobility team truly appreciates your thanks.
Warm regards,
Eden Mobility
Big shout out to Sophia at Eden mobility Derby
Went in to Eden mobility shop in derby needing a spare part for my Nana’s scooter. I didn’t really have any idea about it all but Sophia was brilliant . She knew exactly what I needed after discussing the matter further. She’s was so warm and helpful and we ended up sharing a few stories about our Nana’s. Definitely made me feel at ease and was so polite and friendly. Would 100% recommend popping in for anything you need as nothing is too much trouble. She even offered me a brew which I gladly accepted as it was a miserable cold day.
25 March 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for sharing your experience. We’re delighted to hear that Sophia at our Derby store was able to help you find exactly what you needed for your Nana’s scooter. It’s wonderful to know she made you feel at ease and took the time to chat — those personal moments really matter.
We’re glad the visit brightened up a cold, miserable day (a brew always helps). Your recommendation means a lot to us, and we’re always here if you or your Nana need anything in the future.
Warm regards,
Eden Mobility
Sophia
Sophia was extremely helpful when we popped in to get a new blue badge wallet: bright, cheerful and eager to help. All of the staff we have encountered at the Derby branch have been of the highest standard.
23 March 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your wonderful feedback. We’re delighted to hear that Sophia made such a positive impression — her bright, cheerful approach and eagerness to help truly reflect the service we aim to provide. It’s also fantastic to know that every member of the Derby team you’ve met has upheld the highest standards. We really appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Visiting the Derby shop for a new…Rollator
Visiting the Derby shop for a new rollator the two ladies were so infomative and very helpful Sophia and Larna let me try many untill i found the one I liked.they looked at it in many ways hight size weight to get me the right one . Thank you ladies I am so pleased with my purchase. Carroll
13 March 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for visiting our Derby shop and sharing your lovely feedback. Sophia and Larna will be thrilled to know how much you appreciated their help. It’s great to hear they took the time to let you try different rollators and carefully checked everything — height, size, and weight — to make sure you found the perfect one. We’re delighted you’re so pleased with your purchase.
Warm regards,
Eden Mobility
Went to this shop again this time to…
Went to this shop again this time to get my wife a reclining chair, great shop and fantastic service especially Sophia who took the time and helped my wife choose the right chair for her. Highly recommend this shop.
10 March 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your lovely feedback. We’re delighted to hear that Lucy made you feel so welcome on arrival — she has a wonderful way of putting people at ease. It’s great to know your gran has also felt at home when visiting, as creating a pleasant and comfortable experience for everyone is so important to us.
We truly appreciate your continued support and look forward to welcoming you both again.
Warm regards,
Eden Mobility
Friendly, competent service.
We used this lovely little shop in Derby to buy my dad‘s first wheelchair. There is a good selection but it’s not too big to overwhelm. Larna was particularly helpful and supported my parents and us all the way. Highly recommend this friendly, non-pushy service. Brilliant!
12 March 2026
Unprompted review
Reply from Eden Mobility - Derby
hank you so much for taking the time to share your experience at our Derby store. We’re delighted to hear that you found the shop welcoming and easy to browse, especially when choosing your dad’s first wheelchair.
It’s wonderful to know that Larna was able to support you and your parents throughout the process. We’re very proud of the friendly, no‑pressure service our team provides, so your kind words mean a lot.
We truly appreciate your recommendation and are so pleased we could help you find the right chair.
Warm regards,
Eden Mobility
Derby Store
Went into the Derby store today to enquire about a Service for my husband’s mobility scooter. We were served by Sophia and Larna. We also needed a spare part and Sophia went out of her way to organise this for us. We were very impressed by the attitude and helpfulness of both ladies and came away very satisfied, the Service has been requested and the Spare Part ordered. Thank you Sophia and Larna.
5 March 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for sharing this — it’s wonderful to hear.
Your feedback highlights exactly the kind of experience every customer hopes for: friendly service, clear communication, and staff who genuinely go the extra mile. Sophia and Larna clearly made a strong impression, not just by arranging the service and spare part, but through their attitude and willingness to help.
Warm regards,
Eden Mobility
BOUGHT AN EDEN ATOM
I purchased an Eden Atom Mobility Scooter today from Eden Mobility in Derby and just wanted to mention the excellent friendly service I received from Larna and Sophia. Their help in choosing a suitable scooter for my needs was invaluable. That's why I'm giving a 5 Star review.
3 March 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for sharing such a wonderful review. We’re delighted to hear that your experience at Eden Mobility in Derby was so positive. Larna and Sophia will be thrilled to know their friendly support and guidance helped you find the Eden Atom scooter that suited your needs so well.
Your 5‑star feedback means a great deal — enjoy your new scooter, and thank you again for choosing us.
Warm regards,
Eden Mobility
Quality.
When visiting the derby branch of Eden mobility I was unsure on which scooter I would require until I met a young lady called Sophia , I told her what I needed like it had to go into the boot of my car plus something that can take on the everyday challenges that I have.
I tried a few scooters in their shop for size Sophia even aloud me to take the scooter for a run around the streets of Derby which has many challenges with different surfaces when getting back to the shop Sophia explained that with the sale that the shop had there were many offers and great prices that I could can afford.
I finally settled on a correct size .
I was lucky on picking that day to visit the shop, Sophia was so understanding on what I needed.
I feel that I purchased the right scooter .
Great price, performance and very comfortable.
I'm very pleased with the level of service I received from Sophia.
Five stars all the way.
Thank you Sophia for your help.
13 February 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your fantastic review. We’re delighted to hear how well Sophia looked after you during your visit to our Derby branch. From helping you try different scooters, to taking one out around the streets, to making sure it would fit comfortably in your car, she was determined to find the perfect match for your needs. We’re thrilled that you feel confident you’ve chosen the right scooter — great size, great performance, and great comfort. Your kind words mean a great deal, and we’ll make sure Sophia sees them. Thank you again for the five‑star feedback and for choosing us.
Warm regards,
Eden Mobility
Superb service from friendly staff.
Visited this store on several occasions and experienced great service each time from Sophia.
We appreciated the honest advice and information given so will use this as our store for all mobility needs from herein.
23 February 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for such a positive review. It’s great to hear that you’ve had consistently excellent service from Sophia on each of your visits. Her honest advice and clear information clearly made a strong impression, and it’s wonderful that you now feel confident choosing this store for all your future mobility needs.
Warm regards,
Eden Mobility
Fantastic member of staff!
I was looking at the window display outside and recieved fantastic service by Sophia Harris. She came out to speak to me whilst i was looking and sophia went above and beyond, no task or question too big. Shes smiley, friendly, polite and knowledgeable. Would definitely recommend if you have any queries.
14 February 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for sharing your experience. We’re delighted to hear that Sophia provided such fantastic service. Her friendly, knowledgeable approach — and the way she goes above and beyond — is exactly what we aim for. We really appreciate your recommendation and your kind words.
Warm regards,
Eden Mobility
5*excellent service the manager helped…
5*excellent service the manager helped in so many way thank you
4 February 2026
Unprompted review
Reply from Eden Mobility - Derby
“Thank you for your 5‑star review. We’re delighted to hear that our manager was able to assist you in so many ways. Your kind feedback is greatly appreciated.
Warm regards,
Eden Mobility
Sophia was very polite and friendly
Sophia was very polite and friendly,
My mum went in for a new walking stick and Sophia showed her all different ones and recommended one what helped my mum out..
Thank you Sophia.
12 February 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your lovely feedback. We’re delighted to hear that Sophia was polite, friendly, and took the time to help your mum find the perfect walking stick. We truly appreciate your kind words and are glad she had such a positive experience.
Warm regards,
Eden Mobility
The experience I had today was… gel cushion
The experience I had today was brilliant I had best help with staff member who serve me that day. I got amazing cushion gel which really helps me so much for my health and more comfort as well. Sophia did amazing job serving me today what was suitable for my needs.
2 February 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for sharing your experience. It’s wonderful to hear that your visit was so positive and that the gel cushion is already making such a difference to your comfort and wellbeing. Sophia will be delighted to know her support helped you find exactly what you needed. We truly appreciate your kind words and are always here if you need anything in the future.
Warm regards,
Eden Mobility
Efficient …
Sophie was extremely pleasant and knowledgeable. She dealt with my enquiry immediately.
30 January 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for sharing your feedback. It’s wonderful to hear that Sophie made such a positive impression. Her pleasant manner and depth of knowledge are qualities we’re very proud of, and it’s great to know she was able to resolve your enquiry straightaway. We appreciate you taking the time to leave a review.
Warm regards,
Eden Mobility
Had a very nice experience buying a…
Had a very nice experience buying a walking aid mat our Derby branch. The two ladies Sophia an Caroline were very helpful, and friendly.My visit was to seek information about a walking aid, and they really helped me to make up mind on which product would be right for me. Yes I bought my Rollator and I am very pleased with it.
28 January 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for sharing your lovely feedback. We’re delighted to hear that your visit to our Derby branch was such a positive experience. Sophia and Caroline will be so pleased to know their friendly support helped you explore your options and choose the walking aid that felt right for you. It’s wonderful that you’re happy with your new Rollator, and we truly appreciate you taking the time to let us know.
Warm regards,
Eden Mobility
Reply from Eden Mobility - Derby
Thank you for your lovely feedback. It’s great to hear that you found the team so friendly and helpful. We truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Pleasant staff (Sophia)made browsing…
Pleasant staff (Sophia)made browsing experience better than most and was knowledgeable on products, would think about a purchase from here.
22 January 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you for taking the time to share this. It’s great to hear that Sophia helped make your visit such a positive one. Her product knowledge and friendly approach are exactly what we aim for, and it’s encouraging to know it left you considering a purchase. Your feedback means a lot to the team.
Warm regards,
Eden Mobility
Sophia was so helpful and pleasant will…
Sophia was so helpful and pleasant will definitely recommend her and Eden mobility.👍🏻
20 January 2026
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for your lovely feedback! We’re delighted to hear that Sophia was so helpful and pleasant. Your recommendation means a lot to us, and we’re thrilled you had a great experience with Eden Mobility.
Warm regards,
Eden Mobility
Derby Eden Sophia outstanding service 👍🏻
Working as an enforcement officer in Derby City centre. An elderly man had fallen over in a bank and was struggling to get to the nearby bus station. I called on Derby Eden shop as I know the business well and they have a good reputation. I spoke to Sophia and explained the situation. Sophia said that she didn't have any spare walking aids but could offer a wheelchair to get this man back to the bus station and home.
This was completely unexpected. Sophia pushed the man the short distance and 5 minutes to the bus station. Talking all the time and her care and kind attention to the elderly gentleman was outstanding.
I explained to the gentleman that probably he should need to be looking at a mobility aid anyway and he agreed.
The staff at Eden mobility and on this occasion Sophia are always polite and professional. Quite impressive!
So big thanks for me and the big thanks from the elderly gentlemen also.
6 November 2025
Unprompted review
Reply from Eden Mobility - Derby
Thank you so much for taking the time to share this wonderful story. It’s heartening to hear how Sophia and the team at Eden Mobility in Derby went above and beyond to help an elderly gentleman in need. Sophia’s quick thinking, kindness, and personal care truly exemplify the values we strive for—compassion, professionalism, and community support.
We’re incredibly proud of Sophia for her outstanding response and grateful to you for recognizing her efforts. Stories like this remind us why we do what we do. Please pass on our best wishes to the gentleman, and thank you again for your kind words and for being such a caring presence in the city centre.
Warm regards,
Eden Mobility
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