Writing on behalf of my grandma Sheila as she doesn't have access to online. She said she went into the mansfield store and was greeted by Paul Wilson. He was very friendly and professional and helped... See more
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been having trouble with my wife's genie auto so pop in Eden mobility Mansfield and carol was very helpful and as got me a visit from Eden Mobil service she was a star well done carol
Company replied
Been to eden in Mansfield we was made welcome by Paul. He showed my mum fold up mobility scooters which would be suitable for her. Paul was very professional very caring They have a variety of mobi... See more
Company replied
We visited Eden Mobility on Saturday 13th June to look at appropriate scooters for my husband. We spoke to a lovely youngish gentleman called Paul, he was extremely polite and very helpful. He clearly... See more
Company replied
Company details
- #17 of 72 best companies in Mobility equipment supplier
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Market Place 23A, NG18 1HZ, Mansfield, England, United Kingdom
- 01623 700 248
4.9
Excellent
148 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Fantastic service. Highly recommended
I went into Eden Mobility, Mansfield, with my mother in law and husband. We were looking for powered wheelchairs for myself and mum in law. We were acknowledged by the lovely Paul Wilson,as he was busy, and looked around waiting to be served. When he was free he gave us his full attention. He was very understanding of our needs and gave us as much time as we needed, he even went past his home time! Hope he didn't get in trouble with Mrs Wilson. We have been into the shop a couple of times previously and always got a very professional approach from him.
We came away extremely happy with our purchases and would definitely recommend Eden to anyone.
30 May 2026
Unprompted review
Reply from Eden Mobility - Mansfield
We’re delighted to hear about your positive experience at our Mansfield store. Paul will be thrilled to know that his support, patience, and dedication made such a difference to you and your mother-in-law. He truly takes pride in making sure every customer feels comfortable and confident in their choices—going the extra mile is just part of what he does!
It’s wonderful to hear that you’ve consistently received a high level of service on each visit, and we’re so pleased you’re both happy with your powered wheelchairs.
Thank you again for your kind words and recommendation—it really does mean a lot to the whole team. If there’s ever anything more we can help with, please don’t hesitate to get in touch.
With best wishes,
The Eden Mobility Team
Came into Eden today to buy a walking…
Came into Eden today to buy a walking stick for my grandma. Paul was ever so polite and welcoming. Will defiantly come back for future products
6 June 2026
Unprompted review
Reply from Eden Mobility - Mansfield
re’s a polished reply you can use:
Thank you for your lovely feedback! We’re so glad to hear that Paul was polite and welcoming while helping you find the right walking stick for your grandma. We’ll be sure to pass on your kind words to him. We look forward to seeing you again soon.
Warm regards,
Eden Mobility
Paul was like a breath of fresh air
Paul was like a breath of fresh air. So friendly, knowledgeable and put us,at ease as soon as we walked in the store. He wasn't pushy at all and gave us lots of options to choose from.
A first class service from beginning to end and couldn't have wished firca better sales representative for my uncle.
I would reccomend here and Paul's fantastic customer service to anyone.
3 June 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for sharing your wonderful feedback. We’re delighted to hear that Paul made such a positive impression during your visit. His friendly, knowledgeable approach and the way he puts customers at ease are exactly what we strive for, and he’ll be thrilled to know his support meant so much to you and your uncle.
It’s fantastic to hear that he offered plenty of options without any pressure and provided a first‑class experience from start to finish. Your recommendation truly means a great deal to us.
Thank you again for taking the time to leave such a thoughtful review.
Warm regards,
Eden Mobility
My mum recently purchased a mobility…
My mum recently purchased a mobility scooter from Paul in Mansfield.took time to listen to her requirements and then explain about what would suit herand never felt pressured into buying the scooter.excellent service.
15 May 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for sharing your mum’s experience. Paul will be delighted to hear your kind words. He always takes the time to listen, explain the options clearly, and make sure customers never feel pressured, so it’s wonderful to know that came across. We’re really pleased your mum is happy with her new scooter and truly appreciate your feedback.
Thank you again.
Warm regards,
Eden Mobility
Paul Wilson was really friendly and…
Paul Wilson was really friendly and knowledgeable thank you for helping us today 😊😊
30 May 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for your lovely feedback. Paul Wilson will be delighted to hear your kind words. His friendly approach and excellent product knowledge make a real difference, and we’re so pleased he was able to help you today. Your appreciation means a lot to us.
Thank you again.
Warm regards,
Eden Mobility
Went the extra mile
Paul Wilson (Mansfield shop), was friendly and helpful and went the extra mile by sawing the end off my new walking stick to make it the perfect height.
29 May 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for sharing your experience. We’re delighted to hear that Paul at our Mansfield shop was so friendly, helpful, and willing to go the extra mile. Taking the time to saw your new walking stick to the perfect height is exactly the kind of personalised support we aim to provide, and it’s wonderful to know it made a difference for you.
We truly appreciate your feedback and hope your new walking stick serves you well. If you ever need anything else, we’ll be happy to help.
Warm regards,
Eden Mobility
Riley delivered scooter and helped show…
Riley delivered scooter and helped show me it's functions and watched me trial ride it .He answered all my queries was polite in my home and when he met my neighbour . He explained about snap finance paperwork and what I was required to fill out from yourselves .He was very personable and swift on the delivery making it a very pleasing experience.
15 May 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for sharing such detailed and thoughtful feedback. We’re delighted to hear that Riley provided an excellent delivery experience. It’s wonderful to know he took the time to show you how the scooter works, watched you trial‑ride it, and answered all your questions clearly and confidently.
We’re also pleased to hear he was polite and personable in your home — and even with your neighbour — as well as helpful in explaining the Snap Finance paperwork and what needed to be completed. His swift and professional approach clearly made the whole process smooth and enjoyable for you.
Thank you again for taking the time to leave such kind comments. We’re glad your experience was so positive and are always here if you need anything in the future.
Warm regards,
Eden Mobility
Paul in the Mansfield shop is very…
Paul in the Mansfield shop is very pleasant to deal with & is very knowledgeable about all the products in the shop also while I was there other managers were ringing for advice great service
28 May 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for taking the time to share your experience. We’re delighted to hear that Paul in our Mansfield shop was such a pleasure to deal with. His friendly manner and extensive product knowledge make a real difference, and it’s great to know you felt so well supported during your visit.
It’s also wonderful to hear that other managers were reaching out to him for advice — a true sign of his expertise and the trust the team has in him.
We really appreciate your kind words and are glad you received such great service. If you need anything in the future, we’ll be here to help.
Warm regards,
Eden Mobility
Visited Eden Mobility in Mansfield and…
Visited Eden Mobility in Mansfield and was helped by a very professional, caring and cheerful Paul Wilson. He treated an elderly lady already being serving with so much patience and care I was surprised as this type of service is quite rare in any store now. Thank you Paul for your assistance with my mobility issue.
26 May 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for taking the time to share your experience. We’re delighted to hear that your visit to our Mansfield store was such a positive one. Paul is indeed a professional, caring, and cheerful member of the team, and it’s wonderful to know his patience and compassion stood out — especially in the way he supported the elderly lady before you.
We’re so pleased he was able to assist you with your mobility needs and provide the level of service that feels increasingly rare these days. Your kind words will mean a great deal to him.
Thank you again for your feedback — we’re always here to help whenever you need us.
Warm regards,
Eden Mobility
Paul Wilson was very helpful and very…
Paul Wilson was very helpful and very polite and he went above and beyond
15 May 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for your lovely feedback. We’re delighted to hear that Paul Wilson
Warm regards,
Eden Mobility
Excellent service,,very helpful…
Excellent service,,very helpful polite&efficient,,,and i will recommend to all in the same situation as myself
13 May 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for your excellent feedback. We’re so pleased to hear you found our service helpful, polite, and efficient. It means a lot to know you would recommend us to others in a similar situation. Your support is truly appreciated.
Warm regards,
Eden Mobility
Paul Wilson was extremely patient and…
Paul Wilson was extremely patient and helpful.
Thank you very much!
12 May 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for your kind words! We’re delighted to hear that Paul Wilson was able to assist you with patience and care. Your feedback truly means a lot to us.
Warm regards,
Eden Mobility
Amazing customer service
Amazing customer service, Paul knows his products and helped greatly with the correct purchases.
12 May 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for your wonderful feedback! We’re delighted to hear that Paul’s product knowledge and support helped you make the right purchases. We truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Paul Wilson made us feel so welcome and…
Paul Wilson made us feel so welcome and he was really good at helping us find the right thing for my great grandma
9 May 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for your lovely feedback. We’re delighted to hear that Paul Wilson made you feel so welcome and was able to help you find exactly the right thing for your great‑grandma. He’ll be thrilled to know his support made such a positive difference.
Thank you again for sharing your experience.
Warm regards,
Eden Mobility
Paul Wilson
Paul is very knowledgeable of the mobility scooters.
He was very polite, well mannered and explained everything very well.
I am very happy with his assistance today.
He is a great asset to the business.
I highly recommend him and this company.
7 May 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for your wonderful feedback. We’re delighted to hear how knowledgeable and helpful Paul was while guiding you through the mobility scooters. His polite manner and clear explanations truly make a difference, and we’re so pleased his assistance left you feeling happy and confident today. He really is a great asset to the business. Your high recommendation means a lot.
Warm regards,
Eden Mobility
Paul wilson was very friendly and…helpful
Paul wilson was very friendly and helpful to my mum
.It has made a lot of difference for her.Thank you
2 May 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for your kind words. We're really pleased to hear that Paul was friendly and helpful to your mum — it means a lot to know it’s made such a difference for her. Your feedback is truly appreciated. Thank you again for taking the time to share it.
Warm regards,
Eden Mobility
My first time buying a mobility scooter…
My first time buying a mobility scooter always thought i would be judged i visited eden mobility Mansfield were paul was amazing listened to what I wanted never judged me was very helpful and knowledgeable of the scooter I settled on buying he rang later that day to say my scooter would be delivered on the Monday i received another call to say they was on way i can now say I have received my mobility scooter a massive THANKYOU to Paul of Eden mobility Mansfield for all your help
22 April 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for sharing your experience. We’re delighted to hear that your first time buying a mobility scooter felt comfortable and judgment‑free. Paul will be thrilled to know how much his support, knowledge, and care meant to you. We’re glad your scooter arrived smoothly and that you’re all set up. A massive thank you from all of us at Eden Mobility Mansfield — we truly appreciate you.
Warm regards,
Eden Mobility
Excellent service
Very helpful my mum came in for some replacement rubber feet for a frame walker, and Paul provided an excellent service 👌
22 April 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for sharing your feedback. We’re really pleased to hear that Paul was able to help your mum find the replacement rubber feet she needed. It’s great to know his service made such a positive impression. We appreciate your kind words and hope to see you again whenever you need further support.
Warm regards,
Eden Mobility
PAUL WILSON WAS REALLY HELPFUL.
28 March 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for your feedback. We’re really pleased to hear that Paul Wilson was so helpful during your visit. We’ll be sure to pass your kind comments on to him. We appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Visited the Mansfield shop on Sat…
Visited the Mansfield shop on Sat 11-4-26. Found Paul Wilson to be very friendly and helpful. Brought a two tray walker for elderly mother.
11 April 2026
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for visiting our Mansfield shop and for taking the time to share your experience. We’re delighted to hear that Paul Wilson was friendly and helpful during your visit. We’re glad you found the two‑tray walker for your mother, and we hope it serves her well. Your feedback is truly appreciated.
Warm regards,
Eden Mobility
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