Eden.co.uk Reviews 

7,440
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 1,990 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the speedy delivery, with many parcels arriving quickly, often within a day or two. People are very satisfied with the excellent product quality and wide selection, noting items are well-packaged and in pristine condition. The service is frequently highlighted as helpful and professional, with staff going above and beyond to assist during an easy ordering process. However, some customers also noted issues with delivery, including parcels being lost, significantly delayed, or not arriving as expected. These problems sometimes resulted in items being delivered too late for their intended purpose, causing disappointment for some.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting prompt and quick... See more

Product

Customers had positive experiences with product, often praising the excellent selection of Bibles, books, and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and quick... See more

Service

Reviewers mention positive feedback about service, consistently highlighting excellent, prompt, and efficient... See more

Quality

Customers consistently note positive experiences with quality, often praising items like cards, books, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paid for standard delivery but the parcel arrived the next day! Well packed keeping the items in good order. We have been ordering the IT's Your Move booklets produced by Scripture Union for many year... See more

Company replied

Rated 5 out of 5 stars

Easy to connect with. Great selection of various Bibles. Even explaining font text size (8pt) & it's millimeter size comparison. Now I know font sizing which is crucial for those of poor sight. Over... See more

Company replied

Rated 5 out of 5 stars

Ordered a mug for my husband for Fathers Day which looked fine but leaked when used for the first time. A hairline crack could be seen after using hot water to make coffee. Contacted customer service... See more

Company replied

Rated 5 out of 5 stars

I had a problem with the delivery of my order, it disappeared into the ether known as In-Post. I contacted Eden, explaining the situation and they really went above and beyond by re-issuing my order,... See more

Company replied


Company details

  1. #1 of 2 best companies in Christian Book Shop

Written by the company

Eden.co.uk your one-stop-shop for Christian resources.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,440)

1,974 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality!

Very happy with the quality of the cards and very happy with prompt delivery!

6 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Dawn,
Thanks for your custom and your review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Eden customer service is incredible

Eden customer service is incredible! Amazing selection of books.

13 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Clare
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Chad - Eden Customer Service Team



Rated 1 out of 5 stars

Nothing as the readings were all wrong…

Nothing as the readings were all wrong for the 16th Sunday of normal time.

13 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Jeff
Thanks for your custom and your review.
We really appreciate your feedback.
Sorry to hear that the readings were all wrong, we'll look into this and email you directly in the next in the next hour and we can then report the issue to publisher.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Great prices

Great prices, fast responsive service. Thank you!

13 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Jeremy,
Thanks for your custom and your review.
We really appreciate your feedback.
Christine - Eden Customer Service Team


Rated 5 out of 5 stars

There was no problems just a prompt…

There was no problems just a prompt attention to my order and was delivered the next day, I would not hesitate to use this site again as it is sometimes difficult to find what you are looking for but I have had a look at this website and found it great source of help.

13 July 2026
Eden.co.uk logo

Reply from Eden.co.uk




Hi Grace,
Thanks for your order and reviewing your experience with Eden.
We really appreciate your feedback
Christine - Eden Customer Service Team


Rated 5 out of 5 stars

Lovely baptism gift

Lovely baptism gift. Had some issues with delivery but promptly sorted by company.

13 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Rebecca
Thank you for your order and for reviewing your experience with Eden. We really appreciate your feedback.
Donna - Eden Customer Service Team


Rated 4 out of 5 stars

I am on the Pastoral team at our local…

I am on the Pastoral team at our local church and like to send cards to members of the congregation when they are having a difficult time. Cards like this are hard to find so Eden is always the place I go to and recommend to others. The choice is good, the value reasonable and delivery prompt. My only negative is that I’d like free delivery without having to spend a certain amount, maybe a loyalty scheme could work?

6 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Julie,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

Excellent product excellent service

I ordered copies of The Invitation New Testament to put in our welcome packs at church. Excellent product, excellent service and they arrived quickly. Thank you.

2 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Marilyn,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Christine - Eden Customer Service Team
 


Rated 5 out of 5 stars

From a good review to a great review...

The ordering process was easy to follow and that would make this a good review. What makes this a great review is the customer service and response that I received from the Eden team when the delivery company could not find my address. They were exceptional!

9 July 2026
Rated 5 out of 5 stars

Brilliant service extremely friendly…

Brilliant service extremely friendly and helpful. Good quality items great value wide choice.

8 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Sandy,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

I was satisfied with the purchase and…

I was satisfied with the purchase and the employee who recommended the child's bible was very professional and informative. I spoke to him on the phone.

8 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Marguerite,
Thanks for your custom and your review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

Order arrived in good condition,and in…

Order arrived in good condition,and in allocated time. Thank you.

1 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Saxon
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Excellent service

Good price.
Delivered on time.
Excellent content.

30 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi AW,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Really quick

Really quick - even with free postage. Well packaged, so when our parcel was dropped over our gate as we were out, contents were fine.

7 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Ruth,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Very speedy delivery

Very speedy delivery. Good price with my discount.
Thanks.

7 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Rosemary,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

This company went above and beyond

This company went above and beyond. After a real problem with the delivery company I contacted them and was sent a replacement with a more reliable delivery service (R.M.) with no awkward questions. The item arrived today and it is beautiful. Based on this purchase/experience I cannot recommend this company highly enough.

7 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Matt,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

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