Eden.co.uk Reviews 

7,443
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,990 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the speedy delivery, with many parcels arriving quickly, often within a day or two. People are very satisfied with the excellent product quality and wide selection, noting items are well-packaged and in pristine condition. The service is frequently highlighted as helpful and professional, with staff going above and beyond to assist during an easy ordering process. However, some customers also noted issues with delivery, including parcels being lost, significantly delayed, or not arriving as expected. These problems sometimes resulted in items being delivered too late for their intended purpose, causing disappointment for some.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting prompt and quick... See more

Product

Customers had positive experiences with product, often praising the excellent selection of Bibles, books, and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and quick... See more

Service

Reviewers mention positive feedback about service, consistently highlighting excellent, prompt, and efficient... See more

Quality

Customers consistently note positive experiences with quality, often praising items like cards, books, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paid for standard delivery but the parcel arrived the next day! Well packed keeping the items in good order. We have been ordering the IT's Your Move booklets produced by Scripture Union for many year... See more

Company replied

Rated 5 out of 5 stars

Easy to connect with. Great selection of various Bibles. Even explaining font text size (8pt) & it's millimeter size comparison. Now I know font sizing which is crucial for those of poor sight. Over... See more

Company replied

Rated 5 out of 5 stars

Ordered a mug for my husband for Fathers Day which looked fine but leaked when used for the first time. A hairline crack could be seen after using hot water to make coffee. Contacted customer service... See more

Company replied

Rated 5 out of 5 stars

I had a problem with the delivery of my order, it disappeared into the ether known as In-Post. I contacted Eden, explaining the situation and they really went above and beyond by re-issuing my order,... See more

Company replied


Company details

  1. #1 of 2 best companies in Christian Book Shop

Written by the company

Eden.co.uk your one-stop-shop for Christian resources.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(7,443)

1,983 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really quick

Really quick - even with free postage. Well packaged, so when our parcel was dropped over our gate as we were out, contents were fine.

7 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Ruth,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Very speedy delivery

Very speedy delivery. Good price with my discount.
Thanks.

7 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Rosemary,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

This company went above and beyond

This company went above and beyond. After a real problem with the delivery company I contacted them and was sent a replacement with a more reliable delivery service (R.M.) with no awkward questions. The item arrived today and it is beautiful. Based on this purchase/experience I cannot recommend this company highly enough.

7 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Matt,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Very pleasant

Very pleasant, helpful and efficient to deal with. Good value for money.

29 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Valerie,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

The ethos in service

The ethos in service matches their values. Thank you.

6 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Danielle
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad- Eden Customer Service Team



Rated 5 out of 5 stars

Received with thanks

My experience with Eden after their good communication and ready to sort out any issues, gives me trust in some decent company's out there, iv received my book and am so pleased with their help their constant communication and how they sort out any issues , a trusted company I'd say deffinetly ,would deffinetly reccomend.

30 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Ellen
Thanks for your custom and your review.
We really appreciate your feedback.
Sorry to hear the parcel never turned up. Our records and proof of delivery show that it was delivered on the 3rd July in line with the estimated delivery dates we gave you. We'll look into this and email you directly in the next ten minutes
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Books were competitively priced and…

Books were competitively priced and arrived quickly

7 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Sarah
Thank you for your order and for reviewing your experience with Eden. We really appreciate your feedback.
Donna - Eden Customer Service Team

Rated 5 out of 5 stars

It was a good experience

It was a good experience

29 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Oyekunle
Thanks for your custom and your review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 4 out of 5 stars

Large print and good quality

Great quality paper and binding although with much fewer illustrations than my Sunrise edition, perhaps due to space constraints. But very well appreciated by the recipient. My only disappointment was that it arrived unprotected in a cardboard box therefore had a slight dent on the spine and corner as the Bible was able to slide around unprotected several inches during transit. I will contact Eden about this as packaging should have been better, especially as it was a gift.
I've been invited to edit my review - perhaps then it will appear on the website. I'm glad you appreciate my positive review but the issue with the packaging was not acknowledged. AI generated response possibly.

2 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Chris,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Brilliant

I always have a great experience with Eden. However, this time the experience was fantastic. order placed and delivered within 7 days. Brilliant

3 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Paul,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Order received very promptly.

Order received very promptly.

3 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Elizabeth,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Prompt service and delivery of nlt…

Prompt service and delivery of nlt bible in giant print. Lovely to be able to read God's word with ease as my eyes deteriorate in function in older age

25 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Ken,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

My parcel arrived right on time I have…

My parcel arrived right on time I have always been a customer of Eden and found them excellent to deal with and will have no hesitation in continuing dealing with them and the postings have always been excellent,Thank you, Jenny. 👍🏻👍🏻

2 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Jenny,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Book arrived quickly once the mix up…

Book arrived quickly once the mix up had been sorted out. Had to use Google to get a number in order to speak to a person. Would help if contact numbers we’re on your website.

2 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Janet,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Looking for a bible

I found the bible I wanted and it was delivered quicker than expected.

1 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Susan,
Thanks for your custom and your review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Children's Bibles

The Bibles I ordered for the children's work at church arrived really quickly, thank you.

The font was a little smaller than I expected - perhaps it would have been an idea to have some way of showing that, but other than that they are super.

2 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Andrew,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

My book was in very good condition and…

My book was in very good condition and arrived quickly.I have bought other goods from Eden and they have been superb quality.Will continue to buy from them.

2 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Susan,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

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