EdenFantasys logo
Visit website

EdenFantasys Reviews 

1,180
•
TrustScore 5 out of 5

4.9

Sex toy store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, professional staff, highlighting their pleasant and understanding approach. People frequently note the quick response times and the company's efficiency in resolving issues, such as order errors or product concerns. Many are satisfied with product quality and durability, often leading to repeat purchases. However, some people mentioned receiving defective items or products that stopped working shortly after purchase, including missing parts or motor failures. Despite these concerns, customers found the company's service highly effective in providing replacements or solutions, ensuring satisfaction.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency in resolving... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Response time

Reviewers consistently express satisfaction with the promptness of customer service responses. Customers... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the customer service's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered products from EdenFantasys and one of them was defective (would not turn on). Both Abel and Ivy had fantastic customer service walking us through the steps of troubleshooting and eventually... See more

Rated 5 out of 5 stars

I was so excited to try this company to buy some new toys and I haven't been disappointed! The website is very descriptive, helpful, and easy to navigate. My purchase experience was a breeze. I had on... See more

Rated 5 out of 5 stars

I have paid quite a bit of money to this company, and very rarely have I been dissatisfied. I have only encountered 2 errors, and both of them were handled within 24 hours. Packaging is from "Web M... See more

Rated 5 out of 5 stars

Always shop here for my private items. Packages always arrive on time and with no indication of what is inside (perfect for privacy reasons). Items are of excellent quality and durable. Had a recent i... See more

Company details

  1. Sex toy store

Written by the company

Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,180)

199 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Ivy's customer service skills are…

Ivy's customer service skills are excellent, asked my issue, and immediately started resolving my issue, her response time was speedy, courteous and resolved my issue. It's rare to come across that kind of customer service these days. Keep doing what ur doing ivy. Thanks again

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful. Appreciated the effort to work out an option for my circumstances. If things change in the future I'll definitely be back just because of the customer service alone. Thank you

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Product warranty

Had a defect in the product, but all support staff were friendly and resolved the issue in a very timely manner. Keep up the good work!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

I can't say enough good things!

I have paid quite a bit of money to this company, and very rarely have I been dissatisfied. I have only encountered 2 errors, and both of them were handled within 24 hours.

Packaging is from "Web Merchants" and either comes in a box or a discreet bag (depending on how much is ordered). They ALWAYS have deals going on, and it's the only company where I've subscribed to their newsletter because the deals are SO good.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick, easy and as always super fun!

Anna was super quick to respond and resolve the issue at hand. Everything was remedied in less than 48 hours of the first email being sent. As always much love to Eden Famtasys, wonderful service, great products and speedy and discreet shipping.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Warranty promise

The diligence you and your team showed that your company is second to none because no one gave up on me just as I am a United States Marine Black Ops sniper will never give up on you and everyone in this great United States of America keep up your great work and Semper Fi

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Replacement

I contacted Eden Fantasies through email about a device not charging. I ordered it 4 months ago. They responded in less than 24hrs and said that a replacement would be sent out in a timely manner. Great customer service.

31 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look