EdenFantasys Reviews 

the item i got was defective, and the process was very easy to get a refund. i am very happy with the results from this and i will definitely be shopping again

I had an embarrassing situation with a product and Ivy helped me out. I got a store credit and i was able to get the product best suited for me. She made me feel comfortable in asking questions and was very professional.

Great customer service, very helpful. I got store credit and it was a quick and convenient. I was able to get assistance on a Sunday via text message. Ivy was able to help me with my issue in professional manner.

I ended up communicating with a couple different souls there who were more than helpful and friendly. Very personalized and caring attention. They made several personalized recommendations on what I was looking for and introduced me to a couple products that I will definitely be checking out! And they were more than attentive to my constant need for “attentiveness”.

So… there was no sign of my order I realized several days after my first order and apparently an old email address was attached to my payment method so I wasn’t able to track it. I don’t go to that physical address regularly but I expect to go pick up my new “best friends” (intimate friends anyway) this afternoon!!! I still can’t find the tracking for whatever reason but they do tell me it was delivered over a week ago (just three days after my order was placed!).

Their nearly 25 years in the personal pleasure business and high ratings give me confidence that I’ve picked a winner and will know that I will get excellent customer service and attention as well as, hopefully, some great pleasurizing products!

The spelling pedant part of me will just have to get over the mispelling in their name — but perhaps there’s a story there for their interesting take on their corporate name!?! And, yes, I misspelled “mispelling”! It should be “misterspelling”!

Love the quality of products and costumer support is very helpful and respectful especially if you get Lars you'll get all your issues resolved in a very short time if you get any kind of problems

They are very helpful and very nice 10/10 customer service

The customer service was understanding of my issue and was happy to fix it. They were patient, quick to respond, respectful and helpful. I couldn’t ask for a better response.

I got my problem solved within thirty minutes! Sydney was so kind and open!

Quick explanation

Received a quick and thoughtful response from Anna! Give that girl a raise ;)

I called about a missing item in my order and it was taken care of immediately. No questions asked. I like that. Yes I will order again. Thanks

Wonderful customer service. I had an item that broke just a couple of weeks after getting it and they just sent a replacement. No hassle at all. I will continue to be a loyal customer for all of our intimate needs.

Great customer service. I had an issue with an item I had delivered where the battery went bad and they got me a replacement for free right away.

Super helpful and quick to respond to my questions

I needed some help with a product call Euphoria and just as always, their customer service agent Anna jumped right in there and explained exactly what I needed to do. You won’t find better customer service anywhere. I have purchased products like these from many other places and have deleted all the other apps becyeben if I found a product cheaper some place else, I would still come back here and purchase it from Edenfantasys because other places when I have had a problem, well that’s just it, it was my problem because I would get no help from other places or if they did try and help, they were never as nice about it as Edenfantasys if. About three months ago I purchased from a different site and even though I had entered my valid discount code properly, when I hit “pay now”, it somehow removed my discount. I immycalled the company and was told that I must have entered the code wrong or the code was not good or the code expired. Even after I showed them the code was good, all I got was, “ well, I don’t know what to tell you except maybe try the code on your next purchase.” I was so angry, I deleted their app that minute. Now I had the exact same thing happen to me with Edenfantasys and what I got from them was they manually applied the discount and refunded the money to me so fast that the refund was sent thru PayPal while I was still on the phone with the customer service rep. I still can’t believe that happened that fast. I didn’t have to wait 7 to 10 days to get my money back like I do with every other company I have dealt with. So this is my one and only go to place for my personal needs. Thank you Edenfantasys. I am now a lifetime customer. I have no other apps I can even go to check prices and I don’t want to. Have a wondered day and keep up the great work.

We ordered products from EdenFantasys and one of them was defective (would not turn on). Both Abel and Ivy had fantastic customer service walking us through the steps of troubleshooting and eventually getting us a replacement when those steps didn't work. Responses were very quick as well! I also loved the variety of ways you can get in touch with customer service, as I hate talking on the phone.

Anna was amazing and helped me so quick !

The response and response time was great. I appreciate the help