Turned up 10 minutes late for my appointment to have new battery fitted, no problem. Guys on reception took my car keys and straight away drove the car into the work bay. 10-15 minutes later, car is w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a Mini with run-flat tyres, and after dealing with several punctures over the past few months بسبب potholes, I decided to seek some advice. A member of staff suggested switching to standard t... See more
Company replied
I popped into the tyre shop today without a booking because I was struggling to remove a szied tyre valve. Luca and Giuseppe were incredibly helpful and friendly from the moment I arrived. Even thoug... See more
Company replied
Went to ETS on Alfreton road Derby on Monday booked the car in for a new front tyre. The price of tyre which also included vat and fitting was such a good price compared to other garages. Service was... See more
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Company details
Written by the company
Eden Tyres & Servicing is a family run business established over 40 years ago. We now have 25 garages across the Midlands which provide Tyres, Wheel Alignment, Car Servicing, MOT testing, Air-conditioning, Car Brakes & repairs. Visit our garages in Derby, Ashby de la Zouch, Burton, Chesterfield, Coalville, Gainsborough, Giltbrook, Hinckley, Leicester, Melton Mowbray, Newark, Nottingham, Oakham, Ripley, Rugby, Somercotes & Sutton in Ashfield. Call in branch or Book online at www.edentyres.com.
Eden Tyres & Servicing
Written by the company
- Excellent Customer Service
- As a family run business, providing our customers with excellent service is a very high priority for us. We want our customers to use our services time and time again and aim exceed their expectations on every visit.
- Great Prices
- We believe in providing open and honest prices for our customers. The price we quote is the price you pay.
- 1000's of Tyres at low prices
- We constantly compare our tyre prices to ensure we're offering you the very best deal.
- Highest Quality
- We never scrimp on quality when it comes to your vehicle and only use high quality equipment, parts and products. Partnering with well know, trusted brands such as Castrol Oil, Apec Braking and Hunter Wheel Alignment ensures professional service every time.
- Book online
- We're one of the only garages to offer SAME DAY online bookings for Tyres, MOT's, Air-Con Regas, Servicing & Wheel Alignment so if you're in a hurry it couldn't be easier to make an appointment. Choosing a location and time to suit you, you only pay when you're at the branch and we've completed the work on your vehicle. Visit www.edentyres.com to find out more.
- Castrol Service Plus
- We are now part of the exclusive Castrol Service Plus network ensuring our technicians deliver the highest quality vehicle servicing available & maintaining your dealership warranty.
Contact info
High Holborn Road, Codnor, Ripley, DE5 3NW, Derbyshire, United Kingdom
- customerservices@edentyres.co.uk
- www.edentyres.com
4.9
Excellent
10k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always Happy with ETS
As always a very smooth and professional approach to my car's service.
10 March 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Michelle, thank you! We’re glad your service experience was smooth and professional as always.
Kind regards,
Melissa
Eden Tyres & Servicing
This is my first time using Eden Tyres Alfreton Road Branch
This is my first time using Eden Tyres Alfreton Road Branch and I have to say was very impressed and happy with the service from start to finish. From the response to my email by Melissa, plus an actual visit to check what could be done to book car in on a particular day/time by the helpful lady on the service desk, to carrying out the tyre inspection, sourcing the correct tyre from another branch, fixing it and technician explaining the damage to tyre was five stars! (it was for my daughters car and her first experience of a flat tyre!) It was very busy, so must be consistently good service!
10 March 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Kevin, thanks for your lovely feedback! We’re so pleased your first experience at Alfreton Road was a positive one.
Kind regards,
Melissa
Eden Tyres & Servicing
I was visiting in Derby and had an…
I was visiting in Derby and had an electrical problem. ETS was recommended to me. They gave me a brilliant quote for a new battery, which they fitted the next day.
They were efficient and courteous. I was able to continue my 500 mile journey.
10 March 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Nas, thank you for sharing! We’re glad we could get you back on the road quickly and make your visit hassle-free.
Kind regards,
Melissa
Eden Tyres & Servicing
I’ve used Eden Tyres on and off for a…
I’ve used Eden Tyres on and off for a few years now and always super pleased with their work and prices. I tend to go to the Ashby branch and Mark is always a pleasure to greet! Such a streamline service with no issues at all, and the ability to book online is a great addition! I highly recommend!
9 March 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Emilee, thanks so much! We’re delighted you continue to have a smooth experience with us – we’ll pass on your kind words to Mark.
Kind regards,
Melissa
Eden Tyres & Servicing
Always made to feel welcome at the…
Always made to feel welcome at the reception desk.
Great honest, professional service,i always go to ETS first 👏
9 March 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Jed, thank you! We’re glad you always feel welcome and appreciate your continued trust in us.
Kind regards,
Melissa
Eden Tyres & Servicing
Great service
Great service. Tyre repair and wheel balance carried out with care. Saved a lot of money for a replacement tyre.
9 March 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Tim, thanks for the feedback! We’re pleased we could help save you money and provide a careful service.
Kind regards,
Melissa
Eden Tyres & Servicing
Visited the guys with some shaking on…
Visited the guys with some shaking on the steering wheel and they did a full tracked and balanced good price the lad even explained some other issues and advice on what next steps were amazing team so helpful
7 March 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Mick, thank you! We’re glad we could help with the steering and provide useful advice – we’ll pass your kind words to the team.
Kind regards,
Melissa
Eden Tyres & Servicing
Really friendly and helpful
Really friendly and helpful. Booked me straight in, no hassle. Would recommend.
7 March 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Paul, thanks! We’re glad the visit was hassle-free and that you’d recommend us.
Kind regards,
Melissa
Eden Tyres & Servicing
Brilliant from answering my questions…
Brilliant from answering my questions when booking to quick efficient fitting.
7 March 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Rachael, thank you! We’re pleased you had a smooth experience from booking to fitting.
Kind regards,
Melissa
Eden Tyres & Servicing
Very friendly from start to finish easy…
Very friendly from start to finish easy to deal with. Lightened the situation and made whole process easy to swallow not always the best experience lashing out for tyres
Thanks guys
6 March 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Angelo, thanks for your kind words! We’re glad we could make the process easy and stress-free for you.
Kind regards,
Melissa
Eden Tyres & Servicing
Fantastic Service!
Fantastic service and always great value. Has become my go-to place for all vehicle related work.
6 March 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi, thank you! We’re delighted to be your go-to place and look forward to helping with any future work.
Kind regards,
Melissa
Eden Tyres & Servicing
Unlike previous visit
Unlike previous visit, today it wasn't perfect, operator returned car with tyre pressure fault and warning saying both front tyres been air this was clear for any driver to see when starting car.fault was quickly resolved, but operator should have noticed this and sorted it.
6 March 2026
Unprompted review
Reply from Eden Tyres & Servicing
Dear Mr Parker,
Thank you for letting us know about your recent visit. I’m really sorry that your experience this time wasn’t up to the standard you’ve come to expect from us. I completely understand how frustrating it must have been to receive your car with the tyre warning still showing, and I can assure you we’ll be reminding the team to check everything thoroughly before handing vehicles back.
We appreciate your patience and hope to make your next visit completely seamless.
Kind regards,
Melissa
Eden Tyres & Servicing
Got me out of a sticky situation...!
Tyres damaged after hitting a pothole. Tried 2 other places who couldn't fit me in until next week. Sorted within 24h. Friendly, helpful and transparent.
6 March 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Neil, thanks for sharing! We’re pleased we could help get you back on the road quickly and that the process was smooth and transparent.
Kind regards,
Melissa
Eden Tyres & Servicing
Not too happy
My son took his car for a new tyre ready for his MOT and was told the other front tyre was at 3.5mm and was OK. He has taken it for an MOT and has been told the cord is showing on the inside of the tyre that he was told was ok 5 days before. We have always had a great service with Ripley but this has made us think about our future plans.
6 March 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Mark,
Thank you for bringing this to our attention, and I’m really sorry to hear about your son’s experience. I completely understand why this would be frustrating, especially as you’ve trusted our Ripley branch before and previously received great service.
From our inspection at the time, the tyre showed around 3.5mm of tread and did not present any visible concerns during the check. However, hearing that the cord was later found showing on the inside is clearly worrying, and I’m very sorry this has left you questioning your future plans with us. That’s never the experience we want any of our customers to have.
We really do value your loyalty to the Ripley branch and would appreciate the opportunity to make this right. If you or your son would be happy to contact us at customerservices@edentyres.co.uk
, we would like to look into this further and offer a gesture of goodwill, such as a discount on future services.
Thank you again for taking the time to share your feedback, and we hope we can restore your confidence in us.
Kind regards
Melissa
Customer Service
Eden tyres fitted me in straight away…
Eden tyres fitted me in straight away and were very quick and efficient. Thank you
11 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi, thank you! We’re glad we could fit you in quickly and provide an efficient service.
Kind regards,
Melissa
Eden Tyres & Servicing
Budget tyres but premium experience
I needed all 4 tyres replacing pre mot so spent some time looking at various outlets and a variety of tyres. Due to budget restrictions I went for budget tyres and the best option I found was with Eden. The company is easy to deal with not pushy with the extras and kept me informed with what they found throughout. Thank you.
25 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Hi Peter, thanks so much! We’re pleased you found the right tyres within budget and enjoyed a premium, hassle-free experience.
Kind regards,
Melissa
Eden Tyres & Servicing
A job well done.
Last week,
I attended Eden Tyres in Leicester,
with a nail in my tyre @ 08.30.
They did not have a replacement in stock,
as they were ROF’s.
They ordered a tyre in from head office,
asked me to return @ 15.30,
when they promptly fitted the new tyre.
An excellent level of service.
MK, Leics.
19 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Thank you for your kind feedback 😊
We’re pleased we could get your run flat tyre ordered in and fitted the same day. Glad everything ran smoothly for you! 🚗
Kind regards,
Melissa
Eden Tyres & Servicing
Had car MOT
Had car MOT
Excellent service from both the mechanics and front of house ( Ryan) once again .
Can highly recommend
20 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Thank you Sharon 😊
Great to hear you were happy with your MOT and the service from the team and Ryan. We really appreciate the recommendation! 👍
Kind regards,
Melissa
Eden Tyres & Servicing
Shocking customer experience; avoid if you are able to!
Shocking customer service! Eden Tyres and Servicing Market Harborough.
I had a an MOT appointment at 2pm, left home at 1.45, (1 mile from garage) and caught in horrendous traffic, Gores Lane, Kettering Road, St Marys etc literally stuck for 25 mins trying to get 1 mile.
Walked in a 2.10pm, I said hello mate, and was not greeted with a hello back, I mentioned I have an appointment for 2.00pm and was told "I had" an appointment at 2.00pm! I asked for this be repeated and was told again "I had" an appointment. About as patronizing as you can get, however it got better. I asked what this meant? still no clarity on answer, and I mentioned the traffic situation, to which I was then asked do I live in Harborough, yes I do I replied, I was told then you should have known! Thanks for that, working from home today, I was not checking for traffic updates every 5 mins for a local garage.
I asked to clarify are you saying the 10 mins which has passed since 2pm means my appointment is cancelled, to which the answer was finally yes.
No acknowledgement of the travel issues in Harborough today, no apology, no attempt to see if it could still be squeezed in today.
I don't normally do reviews, however genuinely shocked at the customer service, or lack of, the patronizing approach and unwillingness to even acknowledge or seek to find a solution. Eden Tyres & servicing are new to the area and definitely one to avoid following this experience.
20 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Thank you for taking the time to leave your feedback. We are very sorry to read about your recent experience at our Market Harborough branch and that you left feeling disappointed with the service you received.
Following your review, we have spoken directly with the team involved. On the day of your appointment, the branch was experiencing testing delays due to issues with the brake roller equipment, which had impacted the schedule. However, we fully acknowledge that a delay of 10 minutes should have been handled with greater flexibility and clearer, more courteous communication.
While an alternative appointment was offered, we accept that more could have been done to try and accommodate you on the day. We have since reinforced with the branch that, wherever operationally possible, a 10–15 minute grace period should be applied to MOT bookings, particularly where unforeseen circumstances such as local traffic disruption occur.
Above all, our expectation is that every customer is treated with professionalism and respect, regardless of the situation. We regret that this was not your experience on this occasion.
Your feedback has been taken seriously and discussed internally as part of improving both our scheduling approach and our customer communication standards.
Kind regards,
Customer Services
Eden Tyres & Servicing
Excellent Service
I popped into the tyre shop today without a booking because I was struggling to remove a szied tyre valve. Luca and Giuseppe were incredibly helpful and friendly from the moment I arrived. Even though I hadn’t made an appointment, they took the time to assist me and quickly sorted out the problem.
Really appreciate their professionalism and willingness to help. Great customer service — thank you both! Highly recommend this place.
20 February 2026
Unprompted review
Reply from Eden Tyres & Servicing
Thank you for your lovely review 😊
We’re so pleased Luca and Giuseppe were able to help you straight away and get the issue sorted. Your recommendation means a lot — thank you! 🚗👍
Kind regards,
Melissa
Eden Tyres & Servicing
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