I was having trouble changing my supplier online. My application was rejected due to my gas meter was not reading half hourly. This was changed after talking to my existing supplier. Then contacted a... See more
Company replied
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With the help of Collette We paid off our existing ballance, then Collette took us through everything step by step explaining what we had to do. We were changing from a standard variable rate tariff... See more
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Meter issues and replacement needed. In short EDF sent an engineer and replaced the meter within 30 minutes (when the SLA was 2+ hours). Excellent customer experience from start to finish. It was a... See more
Company replied
I needed to call EDF twice this week regarding my tariff and checking options, on both occasions it was easy to get through, simple option choices and only needing to hold for a minute or two to actua... See more
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Company details
- #5 of 39 best companies in Energy supplier
- #5 of 29 best companies in Electric utility company
- #14 of 30 best companies in Gas company
- #8 of 38 best companies in Green energy supplier
Written by the company
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
Contact info
United Kingdom
- hello@edfenergy.com
- www.edfenergy.com
Save cash and carbon with EDF
4.8
Excellent
217K reviews
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Jenny listened -understood and actioned…
Jenny listened -understood and actioned smoothly.
Phone was answered quickly ,which is rare for the 'service sector' in general as I'm sure you are aware.
24 April 2026
Excellent customer service
I spoke with Kevin (Team M ) about quite a complex situation. He dealt with every aspect of it smoothly and helpfully.
24 April 2026
Yemi was very kind and helpful.
24 April 2026
Thabeli was a lovely lady who was…
Thabeli was a lovely lady who was extremely helpful with excellent customer service. For a pensioner all info was given in a clear and concise helpful way. Thank you.
24 April 2026
Just moved to EDF Refreshing Customer services
Just moved to EDF and this was my 3rd contact with their customer service's and it was everything I had hoped for as my previous supplier was useless, Phone could ring for absolute ages.
So Many thanks to Georgia Team 18d for sorting out all my queries quickly and efferently.
24 April 2026
Julie was very helpful and answered any…
Julie was very helpful and answered any questions and concerns i had. Issues were resolved promptly. Great customer service from Julie.
24 April 2026
The person I spoke to was very helpful…
The person I spoke to was very helpful and resolved issue straight away. Very pleasant and efficient.
A bit of a wait whilst "on hold " before speaking to someone.
24 April 2026
Lovely lady on the phone her name is…
Lovely lady on the phone her name is was Layla she was very helpful my son came up so he spoke to her I have beeen without gas for two days ,it have never happened before,I am not blaming anybody because I didn’t know what happened,but it only since the gentleman came to read my meter I wonder if he didn’t press the button back on after he checked it ,I can’t prove it but I was out of gas since then .i have had a chest infection all the week so I didn’t do any cooking so there I sent any proof how long it had been off.thank you for your help but I don’t feel confident any more this have never happened before all the years I have been with you .best wishes Mrs Alice Williams.
24 April 2026
I spoke with Andrew yesterday after…
I spoke with Andrew yesterday after being in a flap with no electric he was great ,friendly and knowledgeable.
He calmed me down and explained everything to me. He got me back on service without any issues great at he’s job! Thank you def and thank you Andrew
24 April 2026
Polite, friendly and efficient
24 April 2026
Nicole in customer service really understands what good customer service is. She also understood billing issue with my complaint and resolved it promptly. Thanks ever so much.
Nicole in customer service. Really und
24 April 2026
The man that i spoke to was very…
The man that i spoke to was very helpful explained everything to me very polite his name was christopher and beleive his in team 15J thank you
24 April 2026
Truly fantastic service today from…Ellie Team 20A
Truly fantastic service today from Ellie team 20A best ever experience EDF.She listened carefully,sorted everything was very efficent and friendly with outstanding customer service skills.I rarely write reviews but on this occasion the service i recieved was so great i had to!
24 April 2026
Very helpful.
24 April 2026
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