I was having trouble changing my supplier online. My application was rejected due to my gas meter was not reading half hourly. This was changed after talking to my existing supplier. Then contacted a... See more
Company replied
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Review summary
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Based on these reviews
With the help of Collette We paid off our existing ballance, then Collette took us through everything step by step explaining what we had to do. We were changing from a standard variable rate tariff... See more
Company replied
Meter issues and replacement needed. In short EDF sent an engineer and replaced the meter within 30 minutes (when the SLA was 2+ hours). Excellent customer experience from start to finish. It was a... See more
Company replied
I needed to call EDF twice this week regarding my tariff and checking options, on both occasions it was easy to get through, simple option choices and only needing to hold for a minute or two to actua... See more
Company replied
Company details
- #5 of 39 best companies in Energy supplier
- #5 of 29 best companies in Electric utility company
- #14 of 30 best companies in Gas company
- #8 of 38 best companies in Green energy supplier
Written by the company
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
Contact info
United Kingdom
- hello@edfenergy.com
- www.edfenergy.com
Save cash and carbon with EDF
4.8
Excellent
217K reviews
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The man that i spoke to was very…
The man that i spoke to was very helpful explained everything to me very polite his name was christopher and beleive his in team 15J thank you
24 April 2026
Truly fantastic service today from…Ellie Team 20A
Truly fantastic service today from Ellie team 20A best ever experience EDF.She listened carefully,sorted everything was very efficent and friendly with outstanding customer service skills.I rarely write reviews but on this occasion the service i recieved was so great i had to!
24 April 2026
Very helpful.
24 April 2026
Benjamin was helpful and professional
24 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Yemi was most helpful in sorting my…
Yemi was most helpful in sorting my problem, the procedure was quick and efficient. Thankyou
24 April 2026
Reply from EDF
Hi Jean 🙂 We're happy to hear that Yemi could efficiently sort out the problem you were experiencing. Thank you for sharing your positive experience with us! 🙂 Many thanks, Sy⚡
Emily was super helpful
Emily was super helpful - listened to what I needed and followed up in writing. Excellent service in under five mins- thank you Emily !
24 April 2026
Reply from EDF
Hi Kevin, we appreciate you sharing your experience! We're so happy to hear that Emily listened to your needs and provided excellent service. Many thanks, Sy⚡
Reply from EDF
Hi Adam, we appreciate your feedback and are so glad the advisor helped you understand everything! Thank you for the 5-star rating. Sy⚡
Reply from EDF
Hi Paul! We appreciate you taking the time to leave us a review! We are so happy everything was resolved and that you found our team helpful and polite. Many thanks, Sy⚡
Uduak Team 4E answered very quickly and…
Uduak Team 4E answered very quickly and efficiently.
22 April 2026
Reply from EDF
Hi Stefanie, We appreciate you sharing your experience! We are so happy to hear that your query was answered quickly and efficiently. Thanks, Heidi
Top up problem
The customer service agent Dennis was very good showed must interest in my problem . He was very patient with me for my problem to be solved, he stayed on the phone with me for over an hour until I got the understanding of putting the numbers on my meter
23 April 2026
Reply from EDF
Hi Marjorie, We appreciate you sharing your feedback. We're happy to hear that Dennis was patient and showed interest in your problem. We're glad they stayed on the phone with you until you understood how to put the numbers on your meter. Thanks, Heidi
Abbie (Team 2F) was so easy to talk to…
Abbie (Team 2F) was so easy to talk to and explained everything that i needed to know regarding my query with my account. She sent me an email after our telephone conversation outlining all the details we had talked about. Thank you Abbie!
24 April 2026
Reply from EDF
Hi Margaret, We appreciate you sharing your feedback. We're happy to learn that everything was explained clearly and that you found the conversation easy and helpful. It's great to know the follow-up email was beneficial! Thanks, Heidi
Reply from EDF
Hi John, We appreciate you letting us know about your experience! We're so glad our communication was clear, friendly, and precise for you. Thanks, Heidi
Thank you Marley you were really helpful
23 April 2026
Reply from EDF
Hi Dora, We appreciate you taking the time to leave us this wonderful feedback! We're so pleased to hear that you found Marley helpful. Thanks, Heidi
Reply from EDF
Hi! Thanks for your kind words for Leanne and 5* rating 🙂 Many thanks, Sy⚡
Jordan was Great
Jordan was very helpful in assisting me with regards to setting up energy for my new home.
24 April 2026
Reply from EDF
Hi Dan, We're happy to hear that the assistance with setting up energy for your new home was helpful. We appreciate you taking the time to leave us feedback. Thanks, Heidi
Excellent service
The initial person i spoke was n8ghtmare, gave me totally incorrect info. However Lyndsey is great she finally sorted me out. Thanks
24 April 2026
Reply from EDF
Hi Si, We appreciate your feedback. We are happy Lyndsey was able to help you. We'll address the initial issue to ensure accurate information is provided going forward. Thanks, Heidi
Reply from EDF
Hi! We appreciate your positive feedback and we are so glad you had a great experience with our services. Thank you for your review! Sy⚡
Reply from EDF
Hi Samantha! We are happy to hear that you had such a wonderful experience with Charlie. Thank you for your positive feedback; it means a lot to us. 🙂 Sy⚡
Great communication
Great communication. Solved my querie effectively Call handler was effect and friendly.
23 April 2026
Reply from EDF
Hi Peter, we appreciate your positive feedback and 5-star rating! We're happy to hear that Kyle's communication was great and your query was solved effectively with a friendly handler. Many thanks, Sy⚡
Our issue was dealt with quickly and…
Our issue was dealt with quickly and without any problems.
24 April 2026
Reply from EDF
Hi Mr Colvill, we appreciate your positive feedback and are so glad that we could resolve your issue quickly and efficiently! Thanks for sharing. Many thanks, Sy⚡
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