Edwards Coach Holidays Reviews 

128
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers had a great experience with this company, consistently highlighting memorable holidays and truly wonderful travel destinations. Customers frequently praise the friendly, professional drivers and exceptionally comfortable, immaculate coaches that make long travel days thoroughly enjoyable and relaxing. People also deeply appreciate the well-organized itineraries, delightful sightseeing excursions, and extremely helpful booking staff who ensure everything runs smoothly from start to finish. Some reviewers were not happy with the poor quality of evening meals and certain hotel accommodations experienced during specific holiday tours. Consumers additionally noted occasional problems regarding cold breakfast items, excessively long waiting times, and less supportive driver behavior on isolated routes.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting helpful, friendly, and professional... See more

Service

Customers had ambiguous experiences with service, as many reviewers praised helpful, entertaining drivers and... See more

Location

Reviewers highlight ambiguous aspects of location, noting that while some destinations offer great historical... See more

Holidays

Clients share ambiguous opinions on holidays, with many reviewers praising the fantastic trips, wonderful... See more

Quality

Reviewers mention mixed feedback about quality, with many customers appreciating the clean rooms, smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Returned from Edinburgh tattoo yesterday overall all great trip our driver was fabulous 👌 his name was dai very helpful kept us informed the whole journey there znd back .Edinburgh tattoo was amazi... See more

Company replied

Rated 4 out of 5 stars

Feeder coach from Whit church to Cardiff West as I don't have many people available to give me a lift anymore, this service is invaluable for me. I stayed at Barrowfield hotel, Newquay. I enjoyed the... See more

Rated 4 out of 5 stars

We had a return trip to Ascot Racecourse. The coach was in excellent condition and the driver, Simon, was great. He spoke to us, when able to, throughout the journeys, he was accommodating and was pa... See more

Company replied

Rated 4 out of 5 stars

The coach arrived on time. We had a short break at Reading Service Station. We arrived at the hotel in Kensington only to find we had to wait an hour before we could get our room. Normally the driver... See more


Company details

  1. Bus and coach company

Written by the company

We are the award-winning Edwards Coach Holidays, a well-established family business and one of Wales’ leading premier tour operators, boasting a history of innovation that began in 1925. With decades of experience, we are experts in UK and European coach travel, providing holidays and travel experiences for generations of customers.


Contact info

4.0

Great

TrustScore 4 out of 5

128 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(128)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Buckingham Palace

From pickup in Treforest to Buckingham Palace to arriving at our hotel T5 Heathrow then on Sunday to Windsor our driver Chris was fantastic, nothing to much trouble for him a gentleman, good on you, brilliant

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Just got back from 4 nights in Torquay…

Just got back from 4 nights in Torquay Nethway Hotel lovely and friendly, and great location. Hugh our bus driver was very kind and helpful, he interacted with everyone on the bus which made the whole experience enjoyable. Would definitely go again!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Rudesheim 2025

Fantastic Coach Company - Special Mention for Charlie the Driver - worked tirelessly and went above and beyond from the Day 1 Pick Up to the Drop Off and all days in between. Very knowledgeable about the areas we visited and very patient too. Great Job! Highly recommend!

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Fab coach company

We were picked up in Llanelli and Phill our driver went above and beyond what I expected. Told us everything we needed to know. He insisted on sorting my wheelchair and even watched me coming off the bus.Our hotel was fabulous , we stayed in the Hilton in Reading b&b and evening meal included in the price . There was loads of choice both meals.The rooms were really nice , lovely bathroom with the biggest towels all nice and fluffy.They had lovely latte as well. Highly recommend you try this company as it blows the rest out of the companies out of the water. See you soon Jason Edwards coaches .

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Coach driver Edwards

Just been to Disneyland Paris with them. Im giving this 5 star review for the driver alone. What a top guy. Friendly, warm and made an already wonderful experience special.

20 July 2025
Unprompted review
Rated 5 out of 5 stars

16 people, 1 great trip

I arranged two excursions for a large family group and Edwards provided multiple options for us to see the things we wanted to see. It took months to get all of us on the same page, and we were actually still making changes on the day. Office staff and drivers were patient and accommodating, and always professional.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Ypres ww1 Battlefields Tour

David (Dai) the driver, very friendly and helpful.
The Ypres ww1 Battlefields tour, was brilliant. Superb tour guide and wonderful hotel, located right in the heart of Ypres.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Just come back from the rail and sail…

Just come back from the rail and sail trip to Scotland,had a fantastic time, excellent excursions ,which we really enjoyed. Charlie our driver was a real character,very funny on times,also excellent driver, patient and very knowledgeable. We stayed at the Winnock hotel, lovely hotel,rooms cleaned and bed made every day. Meals were fantastic,good choice of menu with generous portions, couldn't fault anything. Would recommend this trip if it goes again.

15 May 2025
Unprompted review
Rated 4 out of 5 stars

Great staff

5 of us went to Bournemouth stayed at Suncliff hotel bournmouth John our driver was really nice and helpful
Although basic rooms at hotel they were clean The food was good And we couldn't praise the staff enough they were all great and went the extra mile

5 May 2025
Unprompted review
Rated 1 out of 5 stars

The driver of the coach in northern…

The driver of the coach in northern Ireland trip today's date, absolutely atrocious driving leaving Belfast onto the m1, 1st on a slip road onto the main road approached well over speed trying to force a lorry to stop are change lanes to fast neither of which could be done,which then resulted in extremely heavy braking, to where then done everything possible to get behind lorry sitting dangerously to close to rear of lorry in the correct slow lane at that point of road flashing lights like mad and then undertook on a road that was clearly signed for left turns only. Very dangerous driver no need at all.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Harrogate trip

Driver John was very good & people on the tour were very friendly. Hotel was good but could do with a bit of TLC on it. Showers were not very powerful. Food was good & staff were brilliant. Took the Feeder bus to the Cardiff West services. Had I been aware that it would take 2 hours to get there I would have got there on my own steam. I would book Edwards again

24 March 2025
Unprompted review
Rated 1 out of 5 stars

St Patrick's day disappointment

Went to Ireland st Patrick's day 3 nights ,hotel was cold throughout our stay after having many conversations saying they would leave heating on ,the parade was very poor show itself .the restaurant we had to sit in the same seat throughout our stay sharing tables with strangers ,to be told last morning of departure with 2 coaches leaving same time to SIT ANYWHERE,which threw destruction into the mix,day trip was to Blarney ,wanted to visit the STONE sadly didn't have enough time as we were only to stay there hour and half,so totally pointless visiting .have e.mailed my upset but have no reply ,hence this review .have travelled many times with Edwards coaches and always enjoyed our experience.very disapointed

16 March 2025
Unprompted review
Rated 5 out of 5 stars

Just completed a trip to Harrogate with…

Just completed a trip to Harrogate with Edwards. We stayed at The Cairn Hotel, a Victorian hotel with all the original features.
The trip included dinner, breakfast & even a packed lunch on our day trip to Skipton & Settle.
The day trip to York was great!!
A further enhancement for the whole of our trip was the efficiency, friendliness, & the humour of our driver John!!
Great value for money!!

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Valkenburg Carnival Trip

Just returned from a 4 day break to see the carnivals in The Netherlands. Great trip, really well organised and our driver Charlie was an absolute star. He was helpful, funny and very professional. This is our second Edwards Coach holiday, and Im sure there'll be more!

4 March 2025
Unprompted review
Rated 1 out of 5 stars

I had a shock of my life this rude bus…

I had a shock of my life this rude bus driver was very very rude. He asked me of i had any less then a £20 not i explained to him that is all I have i couldn't apologise enough he said to me it will be is pound coins I said that will be fine thank you. And then he said you took all my change now and slammed the money on that little desk thing and I said I was sorry he shuck is head and shoulders and me and I walked away crying and scared. The bus drivers name in question is Richard Thomas. I am automatic and I'm epileptic i normal have a family member with but in this case there was no one to come with me today

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Edwards coaches

Edwards coaches, highly recommended . A great 4 days in Belgium,Thank you to Kristen for finding us a last minute deal and a big thank you to our driver Cliff for a wonderful holiday. Both kirsten and Cliff are a credit to you and are the reason I am looking to book again very soon. Would highly recommend this company for a stress free coach holiday.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Potters Resort

Just returned from an excellent trip to Potters Resort: Five Lakes with driver Steve W. The resort was absolutely fantastic & everyone on the return journey was planning on booking again! There were plenty of activities which meant the two excursions to Colchester & Lavenham could easily be done on the same day to allow people to take advantage of this (could even possibly add an optional half day excursion to the Tiptree Jam Museum). Steve was polite & professional & ensured the happiness of all his customers for the full 5 days.

18 November 2024
Unprompted review

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