Edwards Coach Holidays Reviews 

128
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers had a great experience with this company, consistently highlighting memorable holidays and truly wonderful travel destinations. Customers frequently praise the friendly, professional drivers and exceptionally comfortable, immaculate coaches that make long travel days thoroughly enjoyable and relaxing. People also deeply appreciate the well-organized itineraries, delightful sightseeing excursions, and extremely helpful booking staff who ensure everything runs smoothly from start to finish. Some reviewers were not happy with the poor quality of evening meals and certain hotel accommodations experienced during specific holiday tours. Consumers additionally noted occasional problems regarding cold breakfast items, excessively long waiting times, and less supportive driver behavior on isolated routes.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting helpful, friendly, and professional... See more

Service

Customers had ambiguous experiences with service, as many reviewers praised helpful, entertaining drivers and... See more

Location

Reviewers highlight ambiguous aspects of location, noting that while some destinations offer great historical... See more

Holidays

Clients share ambiguous opinions on holidays, with many reviewers praising the fantastic trips, wonderful... See more

Quality

Reviewers mention mixed feedback about quality, with many customers appreciating the clean rooms, smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Returned from Edinburgh tattoo yesterday overall all great trip our driver was fabulous 👌 his name was dai very helpful kept us informed the whole journey there znd back .Edinburgh tattoo was amazi... See more

Company replied

Rated 4 out of 5 stars

Feeder coach from Whit church to Cardiff West as I don't have many people available to give me a lift anymore, this service is invaluable for me. I stayed at Barrowfield hotel, Newquay. I enjoyed the... See more

Rated 4 out of 5 stars

We had a return trip to Ascot Racecourse. The coach was in excellent condition and the driver, Simon, was great. He spoke to us, when able to, throughout the journeys, he was accommodating and was pa... See more

Company replied

Rated 4 out of 5 stars

The coach arrived on time. We had a short break at Reading Service Station. We arrived at the hotel in Kensington only to find we had to wait an hour before we could get our room. Normally the driver... See more


Company details

  1. Bus and coach company

Written by the company

We are the award-winning Edwards Coach Holidays, a well-established family business and one of Wales’ leading premier tour operators, boasting a history of innovation that began in 1925. With decades of experience, we are experts in UK and European coach travel, providing holidays and travel experiences for generations of customers.


Contact info

4.0

Great

TrustScore 4 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(128)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

Rude driver! Graigwen public bus service

It would seem that Edward coaches continue to employ rude drivers. Earlier this afternoon as I was driving up a particularly narrow hill, a female driver of an Edwards public service bus was coming down the hill, She ignored the unwritten rule of allowing the driver coming up, the courtesy of the right of way. Instead of stopping at the top of the hill she continued down, forcing me to reverse back, having to try and avoid hitting parked cars, to allow her to pass. Even when it was pointed out to her that there was room enough for her to pass with ease, without me having to reverse back down the hill and avoid the possibility of hitting parked cars, she continued to force me back diwn. Her attitude was one of ...... my bus is bigger than your car and I can do what I like. So rude!!!

14 November 2024
Unprompted review
Rated 4 out of 5 stars

Belfast

Great driver Richard, kept us updated and entertained throughout. Lovely hotel at Arklow Bay and Ramada in Belfast. Titanic exhibition was a bit crowded but the tour guides for Belfast and Dublin were fantastic. The only downside was a horrible hotel in Waterford on the way back. Dirty, no heating or hot water, no vegetarian food and the rest was nasty too by all accounts. The windows in the very small room were inadequate, the channels on the tv didn't work neither did the safe. The electrics looked none too safe, sockets hanging off the wall. A disappointing end to an otherwise excellent trip.

6 October 2024
Unprompted review
Rated 2 out of 5 stars

2paris trip 2

Trip to Paris hotel was disappointing to say the least food dreadful stains on carpet also waited hour and half outside Palace of versciie made a muddle with how many people on guide tour so missed time in gardens didn't see what we wanted ran out of time .

22 August 2024
Unprompted review
Edwards Coach Holidays logo

Reply from Edwards Coach Holidays

Good Afternoon,

Thank you for your feedback. We are aware of the issues you mentioned and are currently investigating them. We will be in touch soon.

Thank you.

Rated 4 out of 5 stars

Went to Ilfracombe for 5 days

Went to Ilfracombe for 5 days. Lovely hotel and food
was very nice. Unfortunately Ilfracombe is somewhere we would not go again. Nothing there! Thank goodness for 2 day trips. Our driver Paul was brilliant. Kind, and very helpful. Lovely buses. Took far to long to get home to Swansea. Left Ilfracombe at 10am didn't get home until 8pm. Dropping off so many people on the way home. 10 hours, 1 quick toilet stop. And one very short stop because it was so busy at motorway services couldn't get a drink or anything to eat. Would recommend Edward's coaches, Not Ilfracombe.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Orkney trip

I went on the Orkney trip. It was fabulous but could have done with another day in the Orkneys.
The coach was very comfy and the driver Chris was great. I felt safe and he was supportive and clear in his instructions.
Thankyou very much for a brilliant experience x

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous trip to Ilfracombe

Just coming back from a 4 nighter to the Carlton Hotel in Ilfracombe / Hotel and owner top class - nothing too much trouble. Our driver Paul was so personable and helpful - we loved the trip and will be back for another one. Well done Edwards from start to finish. Thankyou .

15 July 2024
Unprompted review
Rated 1 out of 5 stars

Very poor evening meal and hotel

A company who has failed to respond,regarding poor hotel, and the poor evening meal,on 2 nights at our overnight stay on costa brava trip on 21 june

21 June 2024
Unprompted review
Edwards Coach Holidays logo

Reply from Edwards Coach Holidays

Hi Phillip, We have sent you a personal email earlier this week. If you did not receive please give us a call on 01443 202048. Thanks in advance.

Rated 5 out of 5 stars

We thoroughly enjoyed the two night…

We thoroughly enjoyed the two night Cotswolds break staying at the Hilton Doubletree Swindon. I cannot fault the hotel all staff were friendly and helpful and breakfast and the included 3 course dinner was excellent. A special mention to Matthew the driver who was both friendly and professional, I noticed he was very accurate with the itinerary details and times so everybody knew exactly what was happening with the schedule. I've been on a few of these short trips and this one was particularly well run and relaxing, we were also very lucky with the weather which really helped. My friend and I are both unpaid carers for our adult sons and this break being so well run was greatly appreciated.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Did our first trip with Edwards coaches…

Did our first trip with Edwards coaches to the Lakes and Dales.We were certainly not disappointed, we had a wonderful time made even better by our driver John who was so helpful and informative. We will definitely be booking many more holidays with Edwards.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful holiday with Edwards coaches amazing company Everything from start to finish was…

Everything from start to finish was absolutely spot on I can't fault this company at all I had the most amazing holiday with them to the Isle of Wight and I saw everything I wanted to see and more the coach driver was also excellent I will now be booking several more holidays with them the only complaint I have is that the bedroom was far too hot and we couldn't cool down but everything else was top notch thanks Edwards coaches

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Liverpool Weekend

Great weekend break at the excellently located Liverpool Mercure Atlantic Tower Hotel. Delicious breakfast served in dining room with lovely views overlooking Liver Building and River Mersey. A special mention to our driver Philip who was probably the best we have travelled with. He kept us informed and entertained throughout. A true professional and all round good bloke.

24 May 2024
Unprompted review
Rated 1 out of 5 stars

Be aware cancel a day trip will cost you 100% .

On 13th May I booked a day trip to the Harry Potter studio tour for myself and my. Aunty. At a cost of £228. I am 70 yrs and my Aunty is 82 yrs. at the end of the phone call I was told the coach would be picking us up at 6.30 am at Sarn services. I told my aunt and we both agreed that the time was too early for us. On 23rd May I sent an email to the booking line and told them I wanted to cancel. I then received an email and invoice stating the cancellation fee was 100% of the cost, even though the tour isn't until 13th September. (115 days for them to resell the tickets).I phoned the same person who took my booking but that's all I got was "it's our policy" I asked why I didn't have a phone call to explain this before it was cancelled but I didn't get a reply. I think waiting for customer services to get in touch with me. Be aware 10 days cost me £228.00.

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent hotel central location

Excellent hotel central location, food very good.
Driver very helpful at all times
Coach very comfortable.
For future reference it would be good if you included a magical mystery tour in the itinerary

19 May 2024
Unprompted review
Rated 5 out of 5 stars

Visited Looe in Cornwall

Visited Looe in Cornwall
For an Easter weekend break
with Edward's coaches
Great trip from start to finish
Phillip the driver was friendly professional and entertaining
The whole weekend was well organised and enjoyable

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Weekend in Paris

Just been on a weekend to Paris with Edwards. Chris our coach driver made the experience excellent. Nothing was too much trouble for him. He was extremely helpful and entertaining.

15 March 2024
Unprompted review

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