EE Renewables Reviews 

257
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and efficiency, highlighting their pleasant and helpful demeanor during installations. The service provided is frequently described as brilliant and faultless, with many appreciating the smooth process from initial survey to aftercare. Excellent customer service is also commended, noting prompt communication and responsiveness. People are particularly impressed with the quality of work, as installations are completed efficiently and tidily, with systems functioning perfectly. Many customers highlight that everything happened as arranged and on time, reinforcing trust and professionalism.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often describing it as efficient, professional, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting outstanding... See more

Product

Reviewers highlight ambiguous aspects of the product, with many expressing satisfaction with the performance... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such professional and knowledgeable staff. We have been disappointed with our solar panels (installed by a different company). EE Renewables have been helping us out. We've met two of their staff... See more

Company replied

Rated 5 out of 5 stars

From start to finish, EE Renewables have been amazing! The team who fitted the system were so professional. Carl, Cary and Reece all had a 'can do' attitude and the whole installation was carried out... See more

Company replied

Rated 5 out of 5 stars

Doug has been out twice now to fix our solar system. On the first visit he correctly diagnosed the problem and raised the ticket to have a new inverter installed, and on the return visit he has today... See more

Company replied

Rated 5 out of 5 stars

The installation team turned up on time and didn't waste any time getting straight to work. They were happy to answer any questions and were clear when power would be out and worked around our needs.... See more

Company replied


Company details

  1. Solar Energy Company
  2. Electric vehicle charging station
  3. Energy supplier
  4. Green energy supplier
  5. Solar Energy Contractor
  6. Solar energy equipment supplier

Written by the company

Established in the south for more than a decade as independent green home energy experts, we are trusted specialists in solar panel installations, air source heat pumps, battery storage and electric vehicle charging. The friendly, knowledgeable experts in our Hampshire-based family-run team offer homeowners straightforward advice that can help cut or even eliminate monthly home energy bills. We’re also a trusted provider to commercial customers. MCS accredited and NICEIC approved. Members of the Competent Persons Scheme, Renewable Energy Consumer Code, CTSI Trading Standards approved code, and Trustmark.


Contact info

4.9

Excellent

TrustScore 5 out of 5

257 reviews

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4.9

All reviews

(257)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Replacement of faulty datalogger

The fault with the datalogger was quickly identified and a replacement fitted on engineer’s second visit. This was all arranged very swiftly and efficiently.

28 October 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Good Morning Tim,

Thank you very much for your review, if there is anything more we can do to help please do not hesitate in giving us a shout!

Rated 5 out of 5 stars

Solar Battery Installation

Solar Battery and Coupler installed by EERenewables through the wiltshire Solar Together programme. This was an add on to existing solar panels already inplace. All contact with EE Renwables was professional, polite and helpful, from the initial contact to arrange survey right through to installation and finally payment. Dave who carried out the survey was very helpful in advising what was required for our needs followed up by Conor who installed the equipment. He was very helpful, clean and tidy, also set up the app ready to use. Even at the time of payment Luke was extremley helpful. I would recommend and use EERenwables again.

17 October 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Graham,

Thank you for spending the time to leave us a lovely review. We really appreciate it and are very happy that you have had a good experience.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

This all worked really well for us

This all worked really well for us. The surveyor was clear and helpful about what was needed. The company was helpful in co-ordinating the work with other roof work we were having done. Doug and Connor were friendly and efficient. All good.

17 October 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Mr Camp,

Thank you very much for your kind review. This is really appreciated. We are glad you are happy with your install.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

Doug visited today

Doug visited today, was very efficient and polite.

24 October 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Good Morning Rebecca,

Thank you very much for your kind words. Doug will be delighted with the review.

Rated 5 out of 5 stars

Installation of solar panels

Installation of solar panels, inverter and battery by EE through Eon. Whole process exceptionally well-handled with EE, Eon and scaffolders working seamlessly together. Staff from project manager, through office and installation team friendly and helpful and consulted carefully throughout. An impressive piece of work all round.

16 October 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Tony,

Thank you very much for your kind review. This is really appreciated. We are glad you are happy with your install.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

Easy solar installation

From beginning to end, a really great service. Knowledgeable, friendly, professional and courteous staff; installation took less than a day to be up and running. Great value.

15 October 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Dan,

We are really grateful for your review, thank you so much!

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

Replacement PV panel

EERenewables sourced and then Doug carried out an efficient replacement of my damaged PV panel this morning. Great job. Thank you! 👍

11 October 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello David.

Thank you so much for this positive feedback. It is really appreciated!

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

Doug came round this morning to service…

Doug came round this morning to service my solar panel central box. Really nice and helpful man. Talked over again the best way to get the most out of my panels. Great job

9 October 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Lisa,

Thank you so much for this positive feedback. We really appreciate it.

We will ensure this lovely feedback is passed onto Doug.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

Panels and battery installed

We had panels and battery installed through the Wiltshire Solar Together scheme by EE Renewables.
Every aspect from initial survey to the completed work was done with great professionalism, care and consideration. Most impressed with every member of staff we have been in contact with. Would highly recommend. Excellent service

20 September 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Rono,

Thank you for your kind words, we appreciate the time you have taken to leave us a review.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

Brilliant all round!

I had six solar panels, an inverter and a battery fitted by EE Renewables through the Wiltshire Solar Together programme in September 2024. Every member of the team I dealt with - the admin staff in the office, the surveyor, and the team who came to install the equipment - was professional, helpful, polite, and efficient. They are the model of how to do this and there isn't anything they could have done better. The scaffolding went up two days in advance, the installation was done in less than a day, the instructions on how to use the app were clear, and when I had a query about the app it was answered quickly when I phoned the help desk. And even on cloudy/rainy days 30% of the house's electricity needs are currently being met by the panels. Brilliant all round!

23 September 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Louise,

Thank you so much for this positive feedback. We really appreciate it.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

inverter replacement

i had my inverter changed today by Doug, he was on time very friendly and quick and knowledgeable about anything i asked

3 October 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Zvb,

We really appreciate your review, thank you so much!

We will ensure this lovely feedback is passed onto Doug.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

Solar Panel and battery installation - Oct 24

Had a PV 12 panel solar and battery installation on Tue 1 Oct 2024. Many thanks to Connor, Carl and Bobby. They arrived on time, were very well organised, did the job very professionally, to a high standard and cleaned-up after them. They were very happy to explain the installation, including the App and answer questions. They took pride in their work.

A bracket or brackets securing one of our panels came lose, resulting in the panel not sitting square on the roof.
Reported it by phone to EE Renewables on 3 Oct. They visited my home to fix the issue on Monday, 6 Oct. Came when they said they would and efficiently resolved the problem. Many thanks to Bobby. Again very organised, they knew exactly what had to be done. Very fast , efficient and professional.

Their customer services are very good - they answer their phone promptly, answer queries quickly and accurately: they do what they say when they say they’ll do it and to a very high standard.

I am very pleased with the system - today a rainy day with the odd sunny spell, charged my battery from zero to 100% in 3 hours. Over the last 6 days, our grid electricity use has dropped by 80%. Once we have our MCS id, we’ll be able to schedule our battery to charge by the grid during the cheap tariff time, on any occasion when the panels can’t fully charge it, saving more money. And of course we’re exporting our excess generation to the grid.

In summary, I give EE Renewables:
10/10. Can’t fault them.

1 October 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Ewen,

Thank you for your kind words, we appreciate the time you have taken to leave us a review.

We will ensure this lovely feedback is passed onto Connor, Carl and Bobby.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

Another big shout out to Doug and the…

Another big shout out to Doug and the rest of the team for sorting out the problems with the solar panels etc ....a great bunch of lads .......

19 September 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Maureen,
We really appreciate your review, thank you so much!

We will ensure this lovely feedback is passed onto Doug and the rest of the team that attended.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

Solar and battery installation

Solar and battery installation through Wiltshire Solar Together scheme. EE Renewables provided a quality service from survey to proposed design and installation. Just enough information to digest and make a decision. Speedy installation and commissioning. All done in one day. Great helpful people.
Follow up paperwork sent through by email.

Thank you.

9 September 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Derek,
Thank you so much for this positive feedback. We really appreciate it.
If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

Couldn't be happier

Just completed a 'Solar Together' installation near Salisbury. Absolutely delighted with the results, which were achieved in remarkably quick time. Everyone at EE Renewables was terrific. I understand it’s a family firm. A pleasure to deal with. Rees, Owen, Sean, Oscar, Curtis, Bethany and Emily. It's so unusual to find a firm where everyone is reliable, cheerful and knowledgable.
We had a slightly tricky set-up where the panels were to be installed on a building away from the main house. Normally this would require a data cable to connect the two, and we didn't want to dig up our driveway. EE Renewables (Sean) came up with a plan that solved the problem wirelessly, for modest extra cost.
I'm also very fussy about detail, and so position of equipment and wiring was important to me. EE Renewables could not have taken more trouble. They even sent their roofing guys to do the panel installation on a weekend, because we were due to go on holiday. This firm offers customer service of rare quality.

7 September 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Doric,

Thank you for your kind words, we appreciate the time you have taken to leave us a review.
We will ensure this lovely feedback is passed onto Reece, Owen, Sean, Oscar, Curtis, Bethany and Emily.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.

Rated 5 out of 5 stars

A very plesant young man

A very pleasant young man installed the battery system. Completed without any problems in good time.

13 September 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Peter,

Thank you so much for this positive feedback. We really appreciate it.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.



Rated 5 out of 5 stars

Prompt and efficient service

Nathan was a very likeable and knowledgeable young man. The system was installed quickly and efficiently. We would have no hesitation in recommending EE Renewables.

20 September 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Pip,

Thank you for your kind words, we appreciate the time you have taken to leave us a review.

We will ensure this lovely feedback is passed onto Nathan.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.



Rated 5 out of 5 stars

Great service

I was very pleased with the service provided by EE Renewables, fitting solar panels and a battery through the Wiltshire Solar Together scheme.

Communication was great throughout. I had a lot of questions and they were all dealt with quickly and thoroughly. Everything was completed to the planned timescales. All the team were polite, friendly and efficient and cleaned up thoroughly when they finished their work. From start to finish EE Renewables made it a hassle-free experience.

2 September 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Dh,

Thank you so much for this positive feedback. We really appreciate it.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.




Rated 5 out of 5 stars

EE Renewables were recommended

EE Renewables were recommended to us by a contact who had given us some previous advice on our solar panels.
Our solar panel system had stopped working so an engineer was sent out to assess and soon after a new inverter was installed and our system was back up and running as normal.

We would use EE Renewables again if we have any other issues and highly recommend their services.

13 August 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Linda,
We really appreciate your review, thank you so much!

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.


Rated 5 out of 5 stars

Efficient and supportive service

We had solar panels, a battery, ev charger and iBoost installed last year through Surrey Solar Together. Right from the start we felt fully informed. The team at EE are helpful and responsive. We had some problems with our battery but they were very helpful and supportive and did resolve the issue satisfactorily. Recently, it became evident that we would need our roof replaced, necessitating the removal and reinstallation of our solar panels. The team at EE were extremely accommodating, fitting in with our roofer's schedule, and completed the work efficiently and tidily.

6 September 2024
Unprompted review
EE Renewables logo

Reply from EE Renewables

Hello Rosaline,

Thank you so much for this positive feedback. We really appreciate it.

If you have any queries going forward, please do not hesitate to get back in touch and we will be more then happy to help.



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