EKCO Reviews 

258
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience working with this company. Customers frequently praise the professional staff and design teams for providing incredibly helpful guidance, friendly daily interactions, and exceptionally smooth communication throughout every stage of their home improvement projects. Enthusiastic consumers note that the entire installation process runs efficiently, leaving living spaces spotless and consistently delivering top-quality workmanship alongside stunning aesthetic results for kitchens and bathrooms. Some reviewers were not happy with occasional challenges encountered during larger projects, specifically mentioning unexpected installation hurdles, parts arriving without glass, or minor manufacturing delays that required extra patience from clients.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and excellent... See more

Service

Reviewers mention positive feedback about service, noting it was excellent from start to finish. Customers... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the overall quality of... See more

Quality

Users describe positive interactions with quality, consistently highlighting the excellent standards of both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely Hollie designed our new bathroom which was exactly what we were looking for. We are delighted with the look, finishes, daily communication, friendlessness and professionalism showed... See more

Company replied

Rated 5 out of 5 stars

Extremely please with the service from start to finish. The sales team quickly provided a quote and the install date was stuck to. The actual installation went very smoothly with courteous fitters... See more

Company replied

Rated 5 out of 5 stars

This is our second time using Ekco and again absolutely delighted with our doors , we wouldn’t go anywhere else . superb quality and excellent workmanship. customer service and staff are all so fr... See more

Company replied

Rated 5 out of 5 stars

We contactacted Ekco to fit a new shower as previous one which was fitted by Ekco in 2011 needed replaced. Joe organised Neil and and electrician to come and fit our new shower. They were extremely pr... See more

Company replied


Company details

  1. Home improvement shop
  2. Bathroom Renovator
  3. Door supplier
  4. Kitchen supply shop
  5. Window supplier

Written by the company

Family run business Est. in 1999. We are specialists in our industry providing award winning Kitchens, Bathrooms, Doors, Windows & Glass Structures.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

258 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(258)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ekco bi fold door

Decided to go with Ekco based on their good reviews. Campbell at Uphall branch was very helpful. Delighted with bi fold door, great quality, works perfectly and absolutely changes the room!

27 July 2021
Unprompted review
Rated 5 out of 5 stars

Great service and great follow up service

We had two bathrooms redone 3 years ago,can’t fault the workmanship and the tradesmen that fitted the bathrooms 10/10 well mannered,professional and they even clean up after themselves ,couple of months ago two of the taps metal tops started to flake off .we contacted EKCO and Hollie the original designer arranged for to new taps to be ordered and replaced as they were still under warranty great service even after 3 years thanks

20 July 2021
Unprompted review
Rated 5 out of 5 stars

Would Highly Recommend Ekco!

Ekco were superb when I got my kitchen installed a few years ago. All the staff were very helpful and kept me updated throughout the installation process. I hope to return in the future to get my en-suite bathroom replaced.

Best wishes,

Laura

11 June 2021
Unprompted review
Rated 5 out of 5 stars

EKCO has recently installed a set of…

EKCO has recently installed a set of bifold doors for us. The result is fantastic. The two fitters were courteous and highly skilled and we are delighted with the workmanship and quality of the product. I would happily recommend this company to anyone. Thank you EKCO

25 March 2021
Unprompted review
Rated 5 out of 5 stars

EKco are very professional Company

EKco are very professional Company . We had a complete update of kitchen, utility ,dining room and two bathrooms/ shower rooms . Including removal of two walls and all floor coverings . Including new appliances.
They did a fantastic job and insured that minor snagging was attended to promptly.
It has changed they way we live in our house . We no longer retreat to the front lounge preferring to stay in the new airy open plans kitchen diner.
I can recommend EKco with full confidence

5 February 2021
Unprompted review
Rated 5 out of 5 stars

Good to have the support of Ecko

Although I had arrived at a plan for my kitchen, with Ecko's help the design was improved and they also provided a 3D model of the finished product. Although I planned to install it myself (there was a lot of other work to be done first), Ekco ordered all the units from ProNorma along with the worktops and sinks. They arrived from Germany when agreed and Ecko supplied a fitter to help me with the installation, which I was glad of as some units were high up. They also arranged for the installation of the silastone worktop and oak worktop, which all fitted perfectly. The units themselves are well made and the result is a very workable kitchen which also makes best use of the space. Ecko were helpful and easy to deal with.

14 December 2020
Unprompted review
Rated 5 out of 5 stars

The final result exceeded our expectations!

After much researching and appointments with different companies (Magnet, Wren etc) we went to EKCO kitchens and were certainly not disappointed. Their personal service, interest in what we had in mind, advise on what would and wouldn't work, what was super expensive and what would achieve the same result but in a more cost effective way was invaluable. We were scheduled to start in May 2020, but due to the on going pandemic (we were shielding) this was pushed out to the end Aug. EKCO were understanding of our concerns and happy wait until we were comfortable to proceed with the works.
We also had other major plans for the room, involving revealing a stone wall and laying a new wooden floor, EKCO were very helpful, Derek visited numerous times and offered sound advise on how to proceed, he was also able to recommend tradesmen to us who were also excellent. Derek also carried out investigation work prior to starting to ensure the plumbing wouldn't be an issue. The various tradesmen we had from EKCO were very courteous, helpful and friendly and all understood our concerns re social distancing and how important it was for us.
The end result is a beautiful room which we now use, rather than just cooking in it and leaving. Its bright, modern, excellent quality and exceeds what we had thought we could have achieved. Our new kitchen is now the heart of our home and a lovely space to cook and spend time in. Thank you EKCO kitchens, we will be back for EKCO Bathrooms!

12 December 2020
Unprompted review
Rated 5 out of 5 stars

Dream Kitchen thanks to Ekco

We now have a beautiful Pronorm kitchen thanks to Ekco. From the first consultation to the final fixing of small and inevitable snagging we have been very impressed with their professionalism and willingness to do everything they can to make our dream kitchen come true. It is amazingly functional, the build quality is superb and Ekco were great at helping us to design a kitchen that works - it doesn't just look wonderful. We would absolutely recommend them and would use them again without hesitation.

21 September 2020
Unprompted review
Rated 5 out of 5 stars

Excellent work from EKCO

This was the fourth time we have used EKCO and the workmanship was up to the usual high standard and the new bathroom fittings are also of the same high standard. Everywhere was left clean and tidy and I would recommend them for kitchen and bathroom installation.

17 September 2020
Unprompted review
Rated 5 out of 5 stars

Utility room refit with new wiring plumbing plastering appliances and lighting

Had a large utility room refitted by Ekco. They installed a pronorm kitch in 2009 which is still in excellent condition so we went for same again. Ekco requested a special order for doors with same handles as before as they had been discontinued. Am delighted with the workmanship and installation by Matt. This was the 4th time we have used Ekco. They have done kitchen bathroom ensuite and downstairs cloakroom before the latest work. After sales service is excellent. Would recommend them.

8 September 2020
Unprompted review
Rated 5 out of 5 stars

Very happy with our refreshed kitchen

we had a kitchen refurbishment with new worktops supplied and fitted by EKCO (Broxburn)
the whole planning process was uncomplicated and EKCO were very helpful.We were all ready to start when lockdown happened but as soon as able EKCO were in touch and a date rearranged .we were very impressed with the workmanship of the installers who were very tidy and efficient .A sink ,display cupboard and induction hob all had to be taken out and reinstalled.They attended quickly to any concerns we raised and the small snagging issue was dealt with rapidly without fuss.We are delighted with our refreshed kitchen and would certainly use EKCO again

31 August 2020
Unprompted review
Rated 5 out of 5 stars

Great Company

Friends recommended EKCO to me as an excellent company to deal with. I contacted EKCO and Hollie, the designer, came to the house, took photographs and measurements and then designed my new en suite shower room. She ordered materials and arranged the installation. The plumber, joiner and tiler who carried out the work were extremely courteous, very tidy and worked nonstop and I now have a beautiful ensuite. Many thanks to all of them; I would definitely recommend EKCO.

17 February 2020
Unprompted review
Rated 5 out of 5 stars

After selecting Ekco to supply and…

After selecting Ekco to supply and install sliding doors at the back of our house circa 4.5m x 2.1m, I was impressed with the after sales service we received with regular updates on the status of our order and a planned well scheduled installation date.
On the day our doors were planned for install, we found the opening wasn't suffice for the doors to be fitted. This was down to our builder and not Ekco. The Ekco install team were very helpful though and left the opening water tight and safe whilst our builder addressed his short coming. A second visit was organised and the doors were installed within 3 hours of the Ekco team arriving. They were extremely pleasant, we ll mannered and very tidy. The job went without hitch and look amazing. The quality of the product in my opinion is excellent and the price was very competitive. We sought 3 prices and visited 3 showrooms and chose Ekco for a number of reasons, not just the price. I would have no hesitation is using this company again or recommending them to any family or friends taking on a project such as this.

4 February 2020
Unprompted review
Rated 5 out of 5 stars

We recently had our kitchen done by ECKO

We recently had our kitchen done by ecko. Honestly from the very beginning I knew they would be outstanding. From the moment I walked in the showroom I knew that would be where we would choose. They really did design our dream kitchen. We were so impressed we ended up getting our kitchen, bifolding doors and flooring all from them. From design to completion they were amazing. The kitchens are such high quality and look even more amazing in reality than they do in the design pictures. The kitchen fitter, Matt, was outstanding - such attention to detail and an absolute perfectionist. And a lovely guy to work with. We couldn’t fault our kitchen, we absolutely love it and it has transformed our home into an open plan living area that has impressed everyone who has visited. Many people have asked us who did it! We couldn’t have asked for anything more - the quality of the service and product from start to finish was amazing!
Would recommend them without hesitation!

24 October 2019
Unprompted review
Rated 5 out of 5 stars

New bathroom

I recently had a new bathroom installed by EKCO. The whole experience was excellent from the computer generated pictures of how it might look through to the final installation and the staff were very helpful. The people working on the installation were very particular about tidiness and the whole thing was done very efficiently. I had no issues or snagging with the final article. I would highly recommend EKCO.

13 October 2019
Unprompted review
Rated 4 out of 5 stars

A positive experience

The quality of the products is excellent and from the office staff to the plumber, tiler and carpenter, everyone was a pleasure to deal with. There are always snags but EKCO arranged for them to be dealt with promptly and the end result is a bathroom and WC we can be proud of.
(It is only the fact that they don't paint ceilings that stopped me from giving them 5 stars.)

8 July 2019
Unprompted review
Rated 5 out of 5 stars

Well satisfied

Well pleased with our finished bathroom.The Cost is at the high end.The quality of the in-house design,installation and support teams was excellent and made the cost worthwhile.The quality of material and workmanship were high.Minor snagging was dealt with promptly.We would certainly recommend EKCO. Alan and Jean Mitchell.

22 May 2019
Unprompted review
Rated 5 out of 5 stars

B Stobbs joinery

I've used Ecko a number of times now to supply aluminium windows and bi-fold doors for extentions I've done. There products are fantastic and are very competitive on price. The customer service you get is outstanding from start to finish and lead time are good as well. Would highly recommend.

9 May 2019
Unprompted review

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