Early Learning Centre Reviews 

208
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Do not buy from here for delivery. They use awful delivery companies. I was given a 10 hour delivery slot and live upstairs with no door bell and no option for safe place. Really annoyed considering... See more

Rated 1 out of 5 stars

Item on ordered on Friday - paid extra for next day delivery. Couriers (Yodel) failed to call on either following Tuesday or Wednesday. No explanation offered, refused (when asked) to even make courte... See more

Rated 5 out of 5 stars

I love the ELC and so does my son, even though he's 5 now we still find ourselves sneaking in there now and again. It's a bit pricey but that's generally reflected in the quality and they've g... See more

Rated 1 out of 5 stars

Absolutely shocking service. Made an order, phoned up to cancel same day. Told this had been actioned. Came home at lunch to find a massive climbing frame with bits missing delivered to my door. Spo... See more

Company details

  1. Toy shop

Written by the company

In March 2019, Early Learning Centre was acquired by The Entertainer with a clear vision; to support parents with their child’s early years learning and development through play. We are committed to creating quality products and bringing innovation through new product design, as well as continuing to make the much loved and trusted toys we all know and love


Contact info

3.0

Average

TrustScore 3 out of 5

208 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(208)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service …

I contacted customer services via WhatsApp and I must say the service, I have just received was 1st class. I had a issue with the courier company and the customers services were brilliant. They put a stop on the original items and re ordered on a next day delivery. Thank-you guys

19 November 2024
Unprompted review
Early Learning Centre logo

Reply from Early Learning Centre

So pleased to hear we could help. Thank you for your feedback.

Rated 5 out of 5 stars

Great customer service

Great customer service, which in my opinion is lacking from so many online companies of late. I would highly recommend them. In addition, the item I purchased is great quality and will give my toddler hours of imaginative play.

7 November 2024
Unprompted review
Early Learning Centre logo

Reply from Early Learning Centre

Wonderful review, thank you.

Rated 5 out of 5 stars

Recieved a faulty item which happens…

Recieved a faulty item which happens sometimes and messaged using the chat on the website which usually takes ages to get through to someone but got through straight away and spoke with a Leuan who resolved this for me in a matter of seconds also extremely polite and professional. Amazing customer service and really impressed with their customer service chat option.

29 October 2024
Unprompted review
Early Learning Centre logo

Reply from Early Learning Centre

Thank you!

Rated 5 out of 5 stars

Great shopping experience

I have given the company 5 stars because they have great products, keep their customers informed, deliver very quickly and provide excellent customer service.
However, I buy toys on behalf of my playgroup and need an invoice. There is no quick way to do this at the moment as the link does not work,

29 October 2024
Unprompted review
Early Learning Centre logo

Reply from Early Learning Centre

Hi there, thanks for taking a moment to leave a positive review.

Rated 5 out of 5 stars

Broken but easily fixed!

Bought a broken toy for my daughter, not their fault of course as they don’t make the toys. Issued a refund very quickly, customer service were very helpful.

20 August 2024
Unprompted review
Early Learning Centre logo

Reply from Early Learning Centre

Thank you

Rated 5 out of 5 stars

22 months year old grandson happy

22 months year old grandson lost the blue pilot from his ELC aircraft toy - this company replaced it free of charge making my grandson very happy. He says though he still misses the old pilot 😂

3 May 2024
Unprompted review
Early Learning Centre logo

Reply from Early Learning Centre

Aren't little ones funny! :-) Glad he's happy now.

Rated 5 out of 5 stars

Really helpful member of the team…

Really helpful member of the team helped me out today with an order and sorted it for me so it arrives in time for my child’s birthday very pleased with the help!

29 April 2024
Unprompted review
Early Learning Centre logo

Reply from Early Learning Centre

Thank you for your positive feedback!

Rated 5 out of 5 stars

Great service

Friendly, helpful service

Good products at competitive prices

Fast delivery

8 April 2024
Unprompted review
Early Learning Centre logo

Reply from Early Learning Centre

Thank you very much!

Rated 5 out of 5 stars

Great customer service

Great customer service receive on the phone today from Nadia ! I ordered two toys not long ago and one of them stopped working , Nadia was able to resolve this issue quickly and has ordered me a replacement straight away . Thank you

9 April 2024
Unprompted review
Early Learning Centre logo

Reply from Early Learning Centre

Hi Ana, sorry to hear one of them broke. Glad we managed to resolve this for you.

Rated 5 out of 5 stars

Brilliant fast customer service, excellent!!

Very quick response to my query and extremely pleased with the outcome. Item replaced overnight so we now have a happy toddler. Thank you very much 😊

29 February 2024
Unprompted review
Early Learning Centre logo

Reply from Early Learning Centre

Thank you for your positive feedback!

Rated 5 out of 5 stars

Your prompt and timely response to my…

Your prompt and timely response to my message early this morning on the weekend made my experience great. The company is doing well regarding social networks that help with communication purposes. Keep it up. Many thanks

17 February 2024
Unprompted review
Early Learning Centre logo

Reply from Early Learning Centre

Thank you very much for taking a moment to leave this great feedback. We really appreciate it!

Rated 5 out of 5 stars

Rose Cottage dolls house

I recently received a second hand doll’s house for my granddaughter, from a friend. It was flat packed but no instructions for re-assembling. I called ELC helpline and within minutes, Nadia had sent me a pdf with the assembly instructions. Thank you very much for your efficiency! Donna

7 February 2024
Unprompted review
Early Learning Centre logo

Reply from Early Learning Centre

Thank you for your positive feedback!

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