El Corte Inglés Reviews 

El Corte Inglés is a fantastic department store offering a vast array of products. Their online shopping is great, though enhancing search functionality could make it even better!

top department stores, but the prices can be high for some products. Luckily they have regular discounts, otherwise, I wouldn’t step into their stores

Hi everyone. I am very desperate. I made order at 8th of October for 1200 euro. I don't have my order, and I don't have my money. Called about 20 times, wrote several emails on their email, wrote emails even to the directory. It's almost 5 months and I don't have anything. Don't know what to do. El Corte is like Mafia!!!! Don't buy anything PLEASE. Or you will end without money and eyes full of tears!!!

As usual very bad experience with these guys. They canceled the order 1 month later hence I could not buy the product on discount anymore. I have ordered from them 3 times always something goes very wrong. Me, my family and friends will never buy from here again I advice you not to use them either.

I bought two scarfs recently in Malaga. The selection was excellent - huge and high quality. But the salespeople were the worst I've ever encountered. Is it because I don't speak Spanish? They acted like I was bothering them and one gave me the dirtiest look when I asked if a scarf were on sale. My friend was with me and she too was shocked by the rudeness.

Order #2592043038791

I stopped receiving information about the order so i had to spend 1.5 hours to find out my order was "delayed" with no further notice.

El corte ingles is not a serious online business.

Ordered and paid for a Bosch washing machine on the corteingles.es website. Delivery date was given for a few days later. As I received no confirmation message, email or call ( don’t even think about giving a foreign mobile number- their system can’t cope…), I rang their help- line on the day of delivery. Was told delivery wouldn’t be today after all but they couldn’t give me a definite new delivery date. Asked for a refund- was told by the help- line operator that he would’ apply for this’, I would get an email when this had been processed, and no, he couldn’t tell exactly when. You get the idea. Avoid this company- they have learnt nothing from the likes of Amazon when it comes to customer service.

I made an order more than two months ago! First they said that they lost my order, and then they even made up that they gave me my order! They haven't wanted to return the money for two months!

There was a missing pair of trainers, delivired by Interlogistica.bg. The money was not returned.
Nobody is correct.

I ordered a tennis ball machine from them that cost 1000 euros. It was meant to be delivered with 72 special tennis balls. However the balls did not arrive with the machine and 8 weeks later I still have no response from their customer support despite numerous emails. Appalling service.

I ordered sneakers 3 weeks ago, with estimated delivery between 7th and 11th of January. It's now 27th of January and sneakers still haven't arrived and nobody from the customer support is able to tell me when will they arrive or where they are. I've not been informed of anything as a follow up and have no idea about anything. Tried contacting the service 6 times and they still don't have a resolution, 16 days after the estimated delivery. The worst online purchasing experience ever.

Order a jacket online paid for it and after a week they say we dont have it very bad never shop again in this shit store

Avoid avoid avoid at all costs. This time is the worst of other bad experiences. Over half of purchases missing including 48 bottles of water! No warning plus receipt just received does not show that anything was missing. Wasted time with online chat, now must talk to them online, and arrange my life to wait for another delivery next week. Plus charged a processing fee of 6 euros when my deliver in past was free in past. They should be ashamed. There are many alternatives out there.

Purchased a Samsung Frame TV on-line and also paid for assembly to hang on the wall. After 2 failed deliveries promises it was delivered, however the people delivering did not have the skills to hang this type of TV, just left me with the product I purchased on the floor.

I have paid for assembly but trying to register a compliant and get this sorted is frustrating as this company has no concept on dealing with or resolving issues….therefore I am still out of pocket as not received the promised service I paid for….GET IT RESOLVED.

Item wasn’t delivered from online to store collecting point in 1,5 months. Support was’t be able to say anything except advice to waiting more.

I bought a shopping trolley for my aunt, she is old and needs a shopping trolley. For this reason, I bought a shopping trolley from El Corte Inglés. Big mistake. I paid four euros for home delivery (there was another, more expensive delivery option for urgent delivery). They did not even try to deliver it at home. They directly send the item to the warehouse . Ironically, my aunt lives not far from El Corte Inglés, but I wanted to surprise her so she received the item at home... no, they lie they say HOME DELIVERY BUT THERE IS NO HOME DELIVERY... forget about emailing them... both SEUR and El Corte Ingles will ignore you once they have your money they will keep both the item and the money... go elsewhere they are THIEVES

The delivery experience was horrendous, delays after delays, the package was said to arrive tomorrow, a tomorrow that never came, for a whole week. You can use their service if you are patient enough.

On the other side, the customer service was good, although a bit slow at replying.

EL corte Inglés. THE WORST SHOP EVER. Online items never arrived. Customer service is useless. They never answer the calls, not even the DM nor any responsible person in charge of any department (it´s their policy).
These shops just want your money with the minimum effort and at really expensive price than the rest of shops.

We spent 200 euro, the shopping is very good
However we went for a snack in the restaurant afterwards
The order was not delivered. When I asked the lady she wanted me to pay!
I explained the food had not come!

So she said it would be 5 minutes
It came after 5 minutes. Mine was fine my daughters was not crochet instead of a fry
They took it away and came back with the fry but with fried eggs instead of scrambled!

The food was nice

I complained to a response of oh! Sorry shrug
Just not good enough !!!!

Ordered a physical gift card to be sent to a friend in Spain. Few days later I got an email from Corte Ingles and from the delivery company MRW stating that it was handed over. However, nothing arrived at my friend's address. Lodged a complaint straight away with Corte Ingles but no success. Tried to find out about progress three times via email and chat over the past month. Haven't got anywhere with them yet. They only respond promising to get back. Can't find out how to make a return request either. Very, very disappointed. This used to be a reknown company but not anymore it seems. Avoid their gift cards, would be my advise.