Elegant Themes Reviews 

24,984
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 340 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team, noting that staff members are exceptionally knowledgeable, patient, and quick to resolve technical website issues. Consumers also appreciate the helpful resources and efficient tools that make designing pages a smooth, reliable, and overall satisfying process. Some reviewers were not happy with the builder experience, mentioning that the interface feels a bit old and presents a steep learning curve for new users. A few people also felt that navigating certain cluttered menus and trying to reach prompt human assistance can sometimes be quite frustrating.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and helpful... See more

Staff

Clients share positive opinions on staff, consistently praising their outstanding knowledge, efficiency, and... See more

Website

Customers consistently note ambiguous experiences with website building, balancing strong loyalty with... See more

Response time

Consumers find response time to be exceptionally positive, with most people highlighting instant or very fast... See more

User experience

Users describe positive interactions with user experience, highlighting how intuitive and easy the builder is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started building websites without having a strong technical background. Although I've worked in IT and with various systems for many years, I had never developed websites before. I discovered D... See more

Company replied

Rated 5 out of 5 stars

Really great support. The bot is solid as well. I had a longer conversation with Manoj and asked him a lot of questions. He handled everything in a very smart way by recording a short video directl... See more

Company replied

Rated 5 out of 5 stars

I was having difficulty getting a "Read More" to always display at the bottom of equal blog/ publish cards. The Divi AI assistant tried to help and then asked if I wanted to have help from a human. T... See more

Company replied

Rated 5 out of 5 stars

I have been using Elegant Themes on a few WordPress projects. The biggest strength is definitely the design output. With some time and adjustment you can create very high quality websites and the la... See more

Company replied


Company details

  1. Software company

Written by the company

The home of Divi, the most popular WordPress theme in the world and the ultimate visual page builder.


Contact info

4.8

Excellent

TrustScore 5 out of 5

25k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(24,984)

326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been a Divi customer since very…

I have been a Divi customer since very early on and although I am not a "web developer" or professional web designer, I have become one with the help of Divi. I create the most amazing websites and now with the divi cloud, there really isn't much more you could ask for. Everything about Divi is easy, even adding custom CSS- and the possibilities are endless. I was just working on merging two sites together today and had to take a moment to give thanks to the Elegant Themes team for creating this incredible product. I just cannot imagine life without it. Thank you!

11 December 2025
Unprompted review
Elegant Themes logo

Reply from Elegant Themes

Thank you for being with Divi from the early days, Lori! We’re thrilled to hear how Divi has helped you grow your skills and create amazing websites. Your appreciation means a lot to our team. Thank you for your continued loyalty and kind words!

Rated 5 out of 5 stars

Elegant Themes has fantastic support

Elegant Themes has fantastic support. Fast reply and really to the point. I got in touch with a tech engineer immediately and he had the solution ready. In addition, I would like to add that they have revolutionized the WordPress pagebuilder field with Divi 5 (in beta as of writing). This is a true game changer, and we have used it since the first public alpha release. Bjørn - company owner.

7 December 2025
Unprompted review
Elegant Themes logo

Reply from Elegant Themes

Thank you for the amazing review! We’re glad our support team could help you quickly and that you got the solution right away. It’s great to hear that Divi 5 has been a game-changer for you since the early alpha. We truly appreciate your support!

Rated 1 out of 5 stars

I tried to sign up

I tried to sign up. However, there were multiple glitches. I do not recommend this company.

9 December 2025
Unprompted review
Elegant Themes logo

Reply from Elegant Themes

Hi Alexandr,

We're sorry for any trouble at first with any poor experience. We are happy to confirm that we've since been in direct contact with you regarding this issue, and everything has been resolved positively in your favor.

We hope you enjoy using your membership and our services, and if there's anything else we can help you with, please don't hesitate to contact us on our chat system! Our team will be happy to help you from here. :)

Rated 5 out of 5 stars

The VIP Support is worth every penny

The VIP Support is worth every penny. Answer within 30 minutes, and Jemelie fixed a problem that was not easy to solve. They really know what they are doing. Time is money, so I saved money by paying the small fee.

8 December 2025
Unprompted review
Elegant Themes logo

Reply from Elegant Themes

Thank you for the great review, Michael! We’re happy to hear that our Divi VIP Support delivered fast, effective help, and solved a tricky problem for you. We’re glad that our service saved you time and money. We appreciate your trust!

Rated 5 out of 5 stars

Divi's support is absolutely great!

Divi's support is absolutely great. I bought it during Black Friday, so I really got a good price for lifetime use at $197. Other services in the package, like cloud, marketplace, etc., renew for a reasonable annual fee.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

One of my best lifetime purchases — keeps getting better!

I've been a loyal Divi user since 2018 when I bought my lifetime license. Back then, it was already a game-changer, a tool that was leaps and bounds ahead of anything else I had used.

What truly sets Divi apart, however, is its constant evolution. The platform has grown tremendously. I remember the "wow" effect when the Theme Builder was introduced. Now, with the transition to Divi 5, the theme is becoming even more powerful and flexible. The team consistently works on both polishing the details and introducing major new features.

The second huge advantage is the exceptional support. It's fast, responsive, and well-organized. The ability to easily grant them access to troubleshoot is a lifesaver. They fix bugs on their end in the next release, and if I've made a mistake myself, they still help me fix it and clearly explain what went wrong.

Divi it's a long-term investment that keeps paying off. Truly one of the best purchases I've ever made.

6 December 2025
Unprompted review
Elegant Themes logo

Reply from Elegant Themes

Thank you so much for your loyal support and fantastic review, Jen! We’re thrilled to hear how much Divi has grown with you over the years and that Divi 5 continues to impress. It’s great to know our support team has been consistently helpful as well. We truly appreciate you and are grateful to be part of your long-term success!

Rated 5 out of 5 stars

customer service

All of the customer service representatives at Elegant Themes are amazing. They have always gone above and beyond to help me. Alexandra helped me last time and she was amazing I highly recommend them.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Vriendelijk, snel, behulpzaam support team

Friendly and very helpful support team that responds within a day (big time difference, don't know how fast it is without that). They can look into your Divi installation and help with solutions. Very nice!

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Always a very good support

Always a very good support, especially today thanks to Manoj. I was upset with a big bug and Manoj helped me patiently and efficiently to solve the problem and fix my website.
Thanks a lot Manoj!

1 December 2025
Unprompted review
Elegant Themes logo

Reply from Elegant Themes

Thank you for your kind words, Marianne! We’re thrilled to hear that you had such a positive experience with our support team. Helping you get your website back on track is exactly what we’re here for. If you ever need anything else, we’re always ready to help!

Rated 5 out of 5 stars

Get the VIP Support Option!

The VIP support option more than pays for itself, in time-spent and less frustration trying to navigate every issue on your own. I'll always have this for as long as I'm using DIVI products. S/O to Alexandra today for amazing customer service!

30 November 2025
Unprompted review
Rated 5 out of 5 stars

I subscribed to the package of Divi…

I subscribed to the package of Divi themes a few years ago and all i can say is that they are my peace of mind. Absolutely everytime i come across a problem which is have to admit has been due to my incompetence.....well Divi have been there to help...100% professional service !!! Thank you sooo much!! Best decision ever🙏🙏🙏

28 November 2025
Unprompted review
Elegant Themes logo

Reply from Elegant Themes

We’re so glad to hear that Divi and our team have given you peace of mind over the years, Daniel! No worries at all about the issues you’ve run into; our team is always here to help, and it’s great to know the support has been useful every time! Thank you for your trust and the kind words. We really appreciate it. :)

Rated 5 out of 5 stars

You are never alone

No matter what time of day, there is always someone available to assist. Today, I received assistance with two specific design questions, and it is already working. One always feels welcome and encouraged to ask multiple questions. Excellent technical support. Thank you very much!

27 November 2025
Unprompted review
Elegant Themes logo

Reply from Elegant Themes

Thank you for the great review, Juliane! We’re really glad to hear that our team is always there when you need help. It’s wonderful that your design questions were solved quickly and are already working. We’re happy you feel comfortable asking anything; that’s exactly what we’re here for! Thanks so much again for your kind words. :)

Rated 5 out of 5 stars

Alexandra was fantastic!

Alexandra was quick, informative, and fixed my issue. She explained how I could fix the issue in the future and provided screenshots

26 November 2025
Unprompted review

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