Items arrived promptly and in secure packaging. However was disappointed that the cream is no longer available in a tube as the cream in the box doesn’t fit neatly in the plastic bag to go through sec... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #199 of 254 best companies in Health and beauty shop
Written by the company
We are Elemental Herbology, a natural skincare and body care brand that aims to provide ultimate skin nutrition. We do this by combining the most innovative ingredient technology with natural botanicals to transform your skin and improve your wellbeing.
Contact info
1 Lyric Square, W6 0NB, London, United Kingdom
- headoffice@elementalherbology.com
- www.elementalherbology.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic product
Fantastic product, very simple checkout and very fast delivery. Excellent service.
Love this Serum have tried others but…
Love this Serum have tried others but keep coming back to this one
Great product and service from Elemental Herbology
An outstanding product (Neroli & Rose Damask Hand & Body Wash) from elemental herbology and great service.
Item outside of delivery date and no response from team
When I ordered my product on July 26th I was informed that it would take 3-5 business days to arrive with me. As of the 6th of August I am yet to receive my parcel despite having received a request to review the company. I contacted the company on August 2nd requesting a shipping update for my parcel and while i understand it was a Friday and therefore it may not have been attended to right away, i am yet to receive any updates for the parcel or to the email as of writing this review on august 6th. I have sent a further email of enquiry for this product to a different email address this company provides on their website. Exceptionally disappointed as I have purchased many of their products from different websites before and know they are of good quality so decided to purchase directly from the manufacturer. I know in the future to not order directly anyway.
Still waiting for my order 2 weeks…
Still waiting for my order 2 weeks later and no reply from email sent, not good customer service considering the price of the products.
Love the product
Love the product, so much that I’m willing to order it from overseas 🫶🏽 Wish Face Haus still sold it but grateful I was introduced to your fantastic product nonetheless.
Face moisturizer
Great product, service and delivery. Especially value the discounted prices
I love the fragrance of the reeds.
I love the fragrance of the reeds.
The delicate, long lasting perfume makes my home feel inviting and fresh.
Good products!
Good products, careful and effective packaging, quick shipping. I am very pleased with the overall experience.
Really quick delivery and excellent…
Really quick delivery and excellent product, I’ve used this before and always order a new one before I finish the other one!
Products are amazing and the customer…
Products are amazing and the customer service - exceptional!
Thank you Tina 🌷
Lovely products and good value
Lovely products and good value for the quality. Other more well known brands would cost a lot more. Really pleased with my purchases
High quality products
High quality products. Have been using them for years. Great value for money!
I’ve not received my order yet.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








