Elfin Market Reviews 

461
TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 5 out of 5 stars

Really impressed with this Company, joined recently and looking forward to a great relationship. Thank you love it.

Rated 1 out of 5 stars

What a shambles this company is. When they state a figure to repay your balance, it is never actually correct! Just closed my account. They have fleeced me of additional interest since I opened my acc... See more

Company replied

Rated 5 out of 5 stars

I have be client of Elfin Market since 5 years and will carry on. Just have praising about this finance compagnie never had a problem to put in or out the money I invest. I did tell all my f... See more

Company replied

Rated 2 out of 5 stars

Hi A fraudulent application of some sort was opened in my name and email following a hacking attempt on Sunday 24/8/25 which has now been reported to authorities and my card blocked wit... See more

Company replied

Company details

  1. Alternative Financial Services
  2. Financial Institution
  3. Investment company
  4. Non-bank financial service

Written by the company

Whether it's flexible credit at a low rate or Investing in an IFISA. Elfin Market's P2P platform makes life much easier with flexibility and no hidden fees.


Contact info

3.5

Average

TrustScore 3.5 out of 5

461 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(461)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great platform

Great platform. Signed up in just a few minutes, made a withdrawal that went straight to my bank account. Interest rates are reasonable and support team is quick and nice. The app is beautiful, I do love their design and colors. Haven’t ordered a card yet as they seem to be out of stock but I actually prefer withdrawing to my Monzo account and using my Monzo card. That’s going to save space in my wallet! Keep up the good work Elfin!

6 November 2023
Unprompted review
Rated 1 out of 5 stars

Disappointing service

Account was opened and credit limit given straight away. I then had the account locked and no contact from the team until sending several emails chasing for some assistance. My accounts now been closed down.
Really poor service to give an account then close down within days of opening due to credit reasons when they were quick enough to sign me up.

7 November 2023
Unprompted review
Elfin Market logo

Reply from Elfin Market

Hi, we have requested more information privately so we can investigate your account in more details. Thank you for your patience and do not hesitate if you have any further questions. Kind regards
Hi Rachael,
Thank you so much for providing us with the additional information we requested. We are so sorry that at this time we are unable to offer you an account. In line with our regulatory requirements and responsible lending policy, we do perform additional checks on some accounts to ensure that the loans we are offering are affordable. We apologise for any inconvenience caused and thank you for your understanding. Kind regards.

Rated 1 out of 5 stars

Total rip off

Total rip off! Don't be fooled by the low interest rate. Interest is daily! So you are better off getting a credit card and they dont make it very clear when signing up. Because of this I am now in debt when I have never had any issues before!

STAY AWAY

Edit after reponse:

Thats how of a mess you are!
Someone reached out next week but disappeared because clearly you lot are not only lazy but scammers. I requested to be put on a £20 payment plan. Id suggest you agree if you want to see any money

Edit: Now that I reached back AGAIN twice I did get a reply and this has now been sorted. However, 3 months wont change much tbh. I find it very difficult to believe that I will get a new permanent job by February when it is the deadest time of the year but we will see. Also you mention no hidden fees, I have about 4 credit cards and I have never had any issues or “hidden fees” you pay the rate monthly and thats it, not daily rate which makes it worse than an actual credit card. So im not sure on which companies you base your statements on but all the companies I used have no hidden fee, just 1 monthly fee (%)

3 November 2023
Unprompted review
Elfin Market logo

Reply from Elfin Market

Hi Matt,
Thank for you for your reply. We do charge interest daily, and this is disclosed on the website and during the application process. Our interest charge is actually the only fee we charge to borrowers, and there are no hidden fees. We are sorry if you felt this was unclear. We are happy to set up an affordable repayment plan and we believe the support team have now resolved this for you. Don't hesitate if you need any further assistance.

Rated 5 out of 5 stars

Very good

Very good

Quick application process and quick access to funds. Easy to make overpayment and quick support team. Great experience with Elfin Market.

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!
Pretty straightforward process, fair rates and flexibility!
Highly recommended!

10 September 2023
Unprompted review
Rated 5 out of 5 stars

Life saviour for international students.

I’m an international student and having financial difficulties at point then i found elfin is offering loans at low interest rate and then applied for it. It was so smooth process and very simple steps.
At lowest interest rate. Which no other companies offer in the UK market. Life saviour for many students.

5 May 2023
Unprompted review
Rated 1 out of 5 stars

I used my card to get a refund from a…

I used my card to get a refund from a shop and it has shown on my account transactions as a refund but they have debited it from my balance not added it on! No help from anyone when you message this happens the same time as another customer by looking at the dates of reviews

25 August 2023
Unprompted review
Elfin Market logo

Reply from Elfin Market

Hi Damon, thank you so much for your patience whilst this issue was resolved. A systems issue prevented the refund from processing properly, which has now been fixed. We have also emailed you to confirm this. We want to sincerely apologise for the undue stress this caused and reassure you that refunds like this are normally processed automatically within 48 hours. Don't hesitate if you have any further questions.

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