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Elgiganten A/S - Svendborg Reviews 256

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TrustScore 3.5 out of 5

3.7

Electronics store
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Mølmarksvej 191-193, 5700 Svendborg, DK

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+45 70 80 70 70

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Company details

  1. Electronics store
  2. Mobile Phone Shop
  3. Computer Shop
  4. Kitchen supply shop
  5. Washing Machine & Dryer Shop

About Elgiganten A/S - Svendborg

Written by the company

Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!

Elgiganten A/S

Written by the company

WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.

PRISMATCH, bare en af mange fordele

Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket

Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!

Contact info

3.7

Average

TrustScore 3.5 out of 5

256 reviews

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1-star

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Rated 1 out of 5 stars

I've sent multiple unanswered emails…

I've sent multiple unanswered emails about a defect in my jbl headphones that could lead to hearing damage.

12 March 2025
Unprompted review
Elgiganten A/S - Svendborg logo

Reply from Elgiganten A/S - Svendborg

Hi Mike.

Thanks for taking your time to review us here.

I am really sorry to hear about your issue and that you have not gotten any help yet.

We would love to get a bit more info about your headphones and recommend you writing to us on social.ccc@elgiganten.dk

Thanks again for your review and lovely evening!

Kind regards
David
Elgigantens kundecenter

Rated 4 out of 5 stars

Took 12h for my online order to be…

Took 12h for my online order to be confirmed (far cry from 30 mins), but I just got the email.

Staff in the shop said there's nothing they can do until I get the confirmation, but they were nice and helpful!

7 December 2023
Elgiganten A/S - Svendborg logo

Reply from Elgiganten A/S - Svendborg

Hi,

Thank you for your review!

We are pleased to hear that you received a really good service in the store despite the fact that it took a long time before you received your order confirmation.

Thank you for your patience and for sharing your experience with us.

Have a nice day!

Kind regards
Olivia
Elgigantens Customer center

Rated 1 out of 5 stars

Ordered a Mac Book Air.. still waiting!

Ordered a Mac Book Air..
They keep on delaying it..
Ordered it the 24 August - and it said it was on stock and would be delivered after 2-3 days..
Then god a txt the 4 September saying that the delivery was changed from the 6 till the 9 th..
Then got a txt 7 th septebmer saying that delivery was changed til 10 th..
Then a txt th 8 th. that delivery was changed from 10 th to 11 th..
Then a txt the 9 th. saying delivery was changed from 11 th. to 16 th..
And now no txt, no mail and when I call to get a status is says delivery unknown...
Worst customerservice and logistics ever..

17 September 2021
Unprompted review
Elgiganten A/S - Svendborg logo

Reply from Elgiganten A/S - Svendborg

Hi Eske,

Thank you very much for taking the time to review us here on Trustpilot.

Unfortunately, like so many others, we are affected by the current world situation, which challenges both freight and production. We are working hard to adjust the updates we provide to affected orders, but at present there is an extended delivery time.

Of course, we process all orders chronologically, so that you receive your product as soon as possible when we regularly receive shipments. I will therefore refer to the expected date stated per. text messages. I have taken a closer look at your order and can see that it is expected to be delivered on 24/9.

Have a nice day.

Best regards
Ida
Elgiganten customer center

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