Good product & quick delivery, let down by their mobile website experience. I’m on the latest iOS version & it was almost impossible to navigate & order & I nearly gave up! Product is good - the c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really love the idea of "mystery" protein powders. I had a gift card so I thought, why not order three? Yes, they were all chocolate flavoured, which is the only reason I gave 4 stars, because a dif... See more
Company replied
The process of using the online service is very convenient. And if I actually remember to check my emails, lol theres usually a discount code I can use so they're always looking out for their customer... See more
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Easy online shopping experience. Opted for click and collect and products were available very quickly for pick up. Was notified via text and email. Friendly staff on arrival and pick up was seamless.... See more
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Company details
Information provided by various external sources
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Contact info
42 Wollongong Street, 2609, Fyshwick, Australia
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
4.3
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Super helpful and knowledgeable on all…
Super helpful and knowledgeable on all supplements
9 August 2026
Unprompted review
I found what I wanted quickly and…
I found what I wanted quickly and serviced was excellent
21 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The pre workout is really good and…
The pre workout is really good and I’ve almost already finished the protein and it’s been like 2 weeks
20 July 2026
Reply from Elite Supps
Hey Luka
We're so happy to hear you're enjoying our pre-workout and protein! It's great to know they're working well for you.
Elite Supps
Useful information and guides
Very easy to navigate through the website and find reliable information about various supplements.
19 July 2026
Reply from Elite Supps
Hey Lacey
We're so glad to hear you found our website easy to navigate and our supplement information reliable. Thank you for your positive feedback!
Elite Supps
Good protein questionable gimmicks
Gold std whey is good quality.
Elite price was ok
“Free mystery gift” gimmick - i got a water bottle which broke same day. Sent elite an email, they said another would be sent which never arrived
2 June 2026
Reply from Elite Supps
Hey Mick
We appreciate you sharing your feedback regarding the whey and your experience with the mystery gift.
Please reach out to us by email so that we can rectify the shaker issue for you.
Elite Supps
Reply from Elite Supps
Hey Darren
We're so happy to hear that your goods arrived quickly and that you experienced good service! Thank you for your positive feedback.
Elite Supps
Protein arrived open & damaged
Protein arrived open & damaged. I asked for assistance from Elite Supps and received a reply stating they cannot assist as I didn’t take up extra insurance. I replied & said this cannot be used though and needs to be disposed of, how can they accept money for a product that isn’t usable? I was advised they COULD have helped me but now it’s been disposed of they can’t. I then replied & stated it hasn’t been disposed of yet so please advise my next steps? Another reply stating they stand by that they can’t help me as it’s damage due to transit/courier. So a $70 purchase not usable on receipt and no customer service at all to help their customer.
So beware- if you don’t add EXTRA insurance they won’t take responsibility for anything or provide any type of service to their customers. I will never order from here again.
16 July 2026
Reply from Elite Supps
Hi Stacey
Thank you for taking the time to share your feedback. We're sorry to hear about the condition your order arrived in and that you were disappointed with the outcome of your enquiry.
We understand how frustrating it would be to receive a product that isn't in the condition you expected. After reviewing your order, the damage reported was assessed as transit-related. As Shipping Protection was not selected at checkout, our policy does not provide coverage for damage that occurs during shipping in these circumstances, which is why we were unable to offer a replacement or compensation.
We also appreciate your feedback regarding your experience with our customer service. While we understand you were seeking a different outcome, we apologise that our communication left you feeling unsupported. We always aim to treat our customers with respect and empathy, even when we're unable to provide the resolution they were hoping for.
We appreciate your feedback, as it helps us review both our processes and how we communicate our policies.
Elite Supps
Reply from Elite Supps
Hey Shaun
We're happy to hear that our product met your expectations and arrived quickly. We appreciate your positive feedback.
Elite Supps
Reply from Elite Supps
Hey Nicole
We're so happy to hear that you found great value in our products and that your delivery was quick! We truly appreciate your positive feedback.
Elite Supps
Reply from Elite Supps
Hey Maci
Thank you for your wonderful review! We're so happy to hear that you had a great experience with our website and that your delivery arrived quickly. We truly appreciate your feedback.
Elite Supps
Great prices
Great prices, great quality and super quick dispatch. The hoodies are very nice quality.
23 July 2026
Reply from Elite Supps
Hey
We're so happy to hear that you're impressed with our great prices, quality, and quick dispatch. We're glad you love the hoodies!
Elite Supps
Excellent quality products and really…
Excellent quality products and really good, fast service.
23 July 2026
Reply from Elite Supps
Hey shea
We appreciate your positive feedback! We are so glad you are happy with the excellent quality of our products and our fast service. Thank you!
Elite Supps
Quick service with quality products and…
Quick service with quality products and good prices.
22 July 2026
Reply from Elite Supps
Hey Troy
We're so happy to hear that you experienced quick service and found our products to be of quality and well-priced! Thank you for your positive feedback.
Elite Supps
The process of using the online service…
The process of using the online service is very convenient. And if I actually remember to check my emails, lol theres usually a discount code I can use so they're always looking out for their customers. Plus the products they stock are really good. I'm a big fan of Max's products so I like being able to stay on top. And the delivery is very prompt
22 July 2026
Reply from Elite Supps
Hey Kris
We are so glad to hear you find our online service convenient and appreciate the discount codes we offer to our valued customers. It's wonderful that you enjoy the products we stock, especially Max's, and that our prompt delivery meets your expectations. Thank you for your fantastic feedback!
Elite Supps
Reply from Elite Supps
Hey Steven
We are so pleased to hear you had a great experience with our service. Your positive feedback means a lot to us!
Elite Supps
Reply from Elite Supps
Hi Zac
For any order issues we ask that you please reach out at enquiries@elitesupps.com.au and we can asses and rectify this for you.
Thanks so much!
Elite Supps
Repeat customer.
Repeat customer.
Always satisfied with delivery, discounted products and good service.👍
19 July 2026
Reply from Elite Supps
Hey Vee
We truly appreciate your continued loyalty and kind words! We are so glad to hear we consistently meet your expectations with our service and products.
Elite Supps
Spent enough to not be charged…
Spent enough to not be charged shipping.
Then was charged shipping at checkout
13 July 2026
Reply from Elite Supps
Hi Joel
We're sorry for the confusion.
Based on your order, you qualified for free standard shipping. The shipping charge at checkout was because Express Shipping was selected instead, which incurs an additional charge.
We appreciate your feedback and hope this helps clarify what occurred. If you have any further questions, please let us know.
Elite Supps
Reply from Elite Supps
Hey Jeremy
Thank you for your feedback.
We're sorry you were disappointed with our response. We did investigate your enquiry and explained that the product is filled by weight, not by the size of the container, and that the empty space is intentional to help protect the contents during transport.
As the retailer, we're unable to alter the manufacturer's packaging or fill levels. We recommended contacting MAX's directly because they're the only ones who can review and make changes to the product's packaging or manufacturing process.
We appreciate you taking the time to share your concerns and have passed your feedback on.
Elite Supps
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