Good product & quick delivery, let down by their mobile website experience. I’m on the latest iOS version & it was almost impossible to navigate & order & I nearly gave up! Product is good - the c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really love the idea of "mystery" protein powders. I had a gift card so I thought, why not order three? Yes, they were all chocolate flavoured, which is the only reason I gave 4 stars, because a dif... See more
Company replied
Everything was great except the mystery bars. I thought they'd be 12 different flavours, not 1 terrible flavour. I asked around and couldnt give them away. Had to throw them all away. Literally chargi... See more
Company replied
The ease of navigating through your website. Every product has very detailed information. This won't be my last time as it's hard getting quality and affordable supliments from where Im from. The fact... See more
Company replied
Company details
Information provided by various external sources
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Contact info
42 Wollongong Street, 2609, Fyshwick, Australia
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
4.3
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping is quite expensive and it is…
Shipping is quite expensive and it is really inconvenient that some bundles are not available in store.
30 June 2026
Reply from Elite Supps
Hey Sarah
Thanks for your feedback. We understand that shipping costs and product availability are important. Some bundles are available exclusively online and may not be stocked in our retail stores. We appreciate you taking the time to share your experience and will pass your feedback on to the relevant team.
Elite Supps
Could improve customer care
Would be helpful if you responded to my email regarding being charged for freight when I shouldn’t have been.
8 July 2026
Reply from Elite Supps
Hey Andrew
We do apologise but I can see that a member of our team replied on the 8th.
As you selected Express shipping you were charged for this.
We apologise for any confusion and hope you have a great week ahead.
Elite Supps
Sweta was an absolute gem
Sweta was an absolute gem! She went above and beyond to help me try a protein powder before I made a decision and also gave me a scoop for an oxyshred I bought previously that came without a scoop.
8 July 2026
Reply from Elite Supps
Hey Tayla
We are so happy to hear about your positive experience! We appreciate you sharing how helpful our team member was in assisting you with the protein powder and the scoop for your oxyshred. We always aim to provide excellent service.
Elite Supps
I received the product within 2 days of…
I received the product within 2 days of ordering, very swift service on their behalf, product was well packaged, very satisfied
29 June 2026
Reply from Elite Supps
Hey Brett
We're absolutely delighted to hear that you received your product so quickly and that our service was swift. It's wonderful to know you were satisfied with the packaging as well!
Elite Supps
Easy to navigate website
Easy to navigate website, had the products I needed, quick delivery and I also get to collect Livebetter rewards through Medibank, win win👌🏼
7 July 2026
Reply from Elite Supps
Hey Melissa
We're so pleased to hear you found our website easy to use and that we had the products you needed. It's great that delivery was quick and that you can collect Livebetter rewards. We appreciate your positive feedback!
Elite Supps
I felt tricked in the purchase and…
I felt tricked in the purchase and support brushed me off. Won’t purchase here again.
7 July 2026
Reply from Elite Supps
Hey Brendon
We're sorry to hear you were disappointed with your experience.
The promotion was for a Mystery Shaker/Bottle, meaning customers could receive either a shaker or a drink bottle at random.
We're sorry we couldn't provide the outcome you were hoping for and wish you all the best.
Elite Supps
Reply from Elite Supps
Hey Bradley
We are so happy to hear that our team was friendly and provided you with helpful information. We appreciate your kind words!
Elite Supps
Reply from Elite Supps
Hey Louise
We're so glad to hear you found us friendly and helpful. We truly appreciate your kind words!
Elite Supps
The company has no ethical values
The company has no ethical values. They lure you to place higher value order by offering free gifts and after you place the order, they say the free product of out of stock. I was supposed to get $34 free stuff and after I received the order, they didn’t send any free gift. When I called them, they gave me a $5 gift card
7 July 2026
Reply from Elite Supps
Hi,
We're sorry to hear you were disappointed with your experience.
Our free gift promotions are always subject to stock availability. If a promotional item sells out, our team provides a replacement where possible, or alternatively a gift voucher as a goodwill gesture. We understand this may not have been the outcome you were hoping for and appreciate your feedback.
Thank you for taking the time to share your experience.
Elite Supps
Arrival of order come in a timely…
Arrival of order come in a timely manner, with nothing missing unfortunately I give 4 stars purely because the powder of the ordered drink it very hard so time is required to loosen for consumption.
7 July 2026
Reply from Elite Supps
Hey there
We appreciate you sharing your feedback regarding the consistency of the powdered drink. We are sorry to hear that the product was difficult to prepare. We are always working to improve our products and your comments are valuable in helping us do so.
Elite supps
Reply from Elite Supps
Hey there
We appreciate your positive feedback! We are so glad you enjoyed the fast delivery service and received a genuine product. Thanks for sharing your experience.
Elite Supps
Reply from Elite Supps
Hey Brian
We're truly happy to hear you appreciate our team's dedication to honesty, courtesy, and promptness. Your feedback means a lot to us.
Elite Supps
Reply from Elite Supps
Hey there
Thanks for your feedback. We understand price is an important factor when shopping for supplements. We regularly run promotions and work hard to offer a wide range of quality products at competitive prices. We appreciate your feedback and hope to welcome you back again soon.
Elite Supps
Reply from Elite Supps
Hey Jolanda
We're so glad you're happy with the product and appreciate the fast delivery! Thanks for sharing your positive feedback.
Elite Supps
Reply from Elite Supps
Hey there
We are so happy you loved the service!
We look forward to you shopping with us in the future!
Elite Supps
Reply from Elite Supps
Hey Victoria
We're so happy you found our prices good, our range great, and our delivery fast! We appreciate your positive feedback.
Elite Supps
Fast delivery!
23 June 2026
Reply from Elite Supps
Hey there
We are so happy that you loved the fast delivery! We look forward to you shopping with us in the future!
Elite Supps
Reply from Elite Supps
Hey Dom
We're so happy to hear that you're pleased with our competitive prices, fast shipping, and quality products. Thank you for your positive feedback!
Elite Supps
Overall a very good experience and…
Overall a very good experience and communication than other companies thankyou
1 July 2026
Reply from Elite Supps
Hey Craig
We are so happy to hear you had a very good experience and appreciated our communication. Thank you for your kind words!
Elite Supps
Great energy gel
Great tasting, easy to digest, and gave me steady energy throughout my long run. No stomach issues at all. Definitely buying again!
24 June 2026
Reply from Elite Supps
Hey Tobey
We're so glad to hear our product provided you with steady energy for your long run and was easy to digest! It's fantastic that you experienced no stomach issues. We appreciate your positive feedback!
Elite Supps
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.