Bad service. They have missed collections on numerous occasions. Which then leaves us having to keep full waste bin bags in our office causing a smell. I was told they would collect them the followi... See more
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Cannot thank Ellgia enough, particularly Haley Coggan at the Doncaster branch for helping get our waste contract in place. Haley turned around everything quickly for us as we had issues with our previ... See more
Company replied
Following an enquiry, the service we received from Raquel was excellent. The response time was very quick and the information provided honest and clear. Only missing out on 5 stars due to a longer tha... See more
Company replied
I give 5 stars solely because of Raquel. Up until we started dealing with her, we were starting to look elsewhere for our waste management as the service and response had become almost unbearable.... See more
Company replied
Company details
Written by the company
Award winning Ellgia provide waste management, recycling solutions and skip hire to businesses, trade and home-owners across East Anglia in Cambridgeshire, Lincolnshire, Norfolk and Suffolk. We are working towards ‘Zero waste to landfill’, by moving refuse up the waste hierarchy with investment across our sites to increase waste processing and waste fuel production in the form of Solid Recovered Fuel (SRF) and Refuse Derived Fuel (RDF) We provide waste minimisation and recycling advice, waste audits and service solutions to a variety of sectors including office, hospitality, agriculture, retail, schools, logistics, automotive, defence, construction, printing, manufacturing, healthcare as well as homeowners. In 2018 our customer service and innovative thinking was recognised at the MRW National Recycling Awards where we received the Independent Operator of the Year award. In 2019 we have been recognised for our investment and commitment to the areas where we work by supporting local employment and the supply chain with the North Lincolnshire Business Investment Award at the Hull and Humber Chamber of Commerce Awards.
Contact info
Unit 7 Lancaster Way, Ely, Cambridge, CB6 3NW, Ely, United Kingdom
- +441223322799
- customerservice@ellgia.co.uk
- www.ellgia.co.uk
3.6
Average
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Quick and reliable
Quick and reliable. From when we place the order for collection to the invoice being sent over, everything is sufficient. Any problems, queries or general questions are always answered in a timely manner. Staff are friendly and willing to help
24 November 2025
Unprompted review
Reply from ellgia.co.uk
Thank you for taking the time to leave a review of your experience, its great to hear that we meet your expectations.
Do not use this company they lie to you…
Do not use this company they lie to you make false promises Been waiting for over a month for our cardboard collection , say they are coming and do not turn up ,disgusting company who go not deserve success you have been warned
18 July 2025
Unprompted review
Reply from ellgia.co.uk
Good Morning, thank you for providing further information so that I have been able to investigate comprehensively.
All communication from our customer services team is provided in good faith and is based on the information that they have at the time. Having reviewed your historical services however, I can absolutely understand how our failures to deliver on our commitments has resulted in frustration, please accept my apologies for this. Ellgia do not always get everything right every time, but we do learn from our mistakes and take steps to remedy the route causes of issues, which in this case has been a combination of operational issues along side further training requirements being identified for some of our agents both from our operational system and also our standard processes.
I am truly sorry that we have failed to deliver on your expectations of us as your service provider, we are working with all of our teams to improve based on your feedback.
Kind regards
Christine Heaver
Dangerous driving and damage to property
The driver (who was delivering a skip to my neighbour) squeezed his truck down a narrow private road that was not wide enough for him, damaging trees. He then proceeded to turn the truck round in a tiny space with no passenger side wing mirror. He hit my car, and then my corner fence post on the way back out, and did not say a word. Because I didn't see it happen and only know it was him because there was no damage prior to his visit, and because he denied it to his manager, the company gave me their insurance details, which, without proof won't be of any use, and they did nothing else. They did promise to ring me to let me know when he was coming back to collect the skip though, so I could move my car out of harms way. They didn't bother to do this. If you want decent customer service, and if value your property, do not use this company, and pray your neighbours don't either!
2 June 2025
Unprompted review
Reply from ellgia.co.uk
Good Afternoon,
Further to your review, it is our standard practice to provide details of our insurers to third party claimants. I am following up and investigating why it is that the promised call to you was not made, so I can ensure that we have robust processes in place to prevent this type of failure from occurring in the future. That you were not directly our customer should not have made any difference when this commitment was made to you, so for this I can only apologise.
Ignore weight limits on the way back to their yard.
Could you remind your drivers that Risby Road is NOT a short cut and is a 7.5ton weight limit.
A loaded skip on the back of one of your trucks only has 1 destination after 5pm (5:15pm 17/4/25) and that is your yard. All the way from Appleby? Use the road network safely and as it was designed, like all us other professional drivers do. Many thanks. A disgruntled resident of Appleby.
17 April 2025
Unprompted review
Reply from ellgia.co.uk
Good Afternoon,
Thank you for bringing this to our attention, we will be dealing with the driver in question by way of our internal processes and procedures.
We have many ways of tracking our fleet and driver behaviour to help prevent these instances and to re-educate when incorrect choices are made. Please accept our apologies for the behaviour exhibited by our representative.
Kind regards
Christine Heaver
Awesome!!
Awesome!!! After 6 days from ordering a skip with a permit, I get a skip to my house but .... The driver arrives and says that they will not leave the skip because there is no permit. On the day of order fulfillment I am left with my hand deep in my ass. The money was taken on the day of order, it was confirmed that everything will be taken care of including the permit. Now I will probably wait a week for the money, I do not know if people who use their brains or just boot work there.
7 March 2025
Unprompted review
Reply from ellgia.co.uk
Good Morning Piotr,
Please accept our sincere apologies for this situation.
Ellgia apply for permits from the local authority, the issue of these is not within our control and can take anywhere up to 2 weeks to be issued depending on the location. We are only able to site a skip on the highway with a valid permit and deliver successfully to many customers who request these via our website on a regular basis.
On this occasion, the application was missed and as soon as this was established we processed a refund to return the funds to you as soon as possible. The exact dates funds show back into the account does depend on the bank, though someone should be in contact with you today to give an indication of when this may be.
Once again, we are truly sorry for this situation and the inconvenience caused to you and to your project.
Regards
Christine
Brilliant Service, Thanks Haley
Cannot thank Ellgia enough, particularly Haley Coggan at the Doncaster branch for helping get our waste contract in place. Haley turned around everything quickly for us as we had issues with our previous supplier. We had a site visit, quotes, signed agreements and containers in place within 2 weeks. She couldn't do enough for us, and made sure we are compliant with all new upcoming recycling legislation. We look forward to working with Ellgia.
27 February 2025
Unprompted review
Reply from ellgia.co.uk
Hi Amy, Thank you for such kind words, we also look forward to a blossoming relationship in the future!
Kind regards,
Christine
Always quick
Always quick on collecting and delivering new skips when required. They are also very helpful when it comes to advice needed for recycling.
6 January 2025
Unprompted review
Reply from ellgia.co.uk
Good morning,
Thank you for taking the time to review Ellgia and the service we provide for you. It is great to hear that we are meeting your expectations.
We are here to help and will continue to provide you all the support you require for your waste needs.
Kind regards,
Christine
Reported a broken bin lid on thursday…
Reported a broken bin lid on thursday 2nd Jan 25 and had a response by friday 3rd jan, replacement bin being delivered monday 6th Jan. Thats what i call fast response and im a satisfied customer. Thank You Raquel. 😊
3 January 2025
Unprompted review
Reply from ellgia.co.uk
Good Morning,
Its great to hear that we have reacted to your issue and resolved this for you. Thank you for taking the time to share your experience, we look forward to continuing to deliver services to you in the future.
Kind regards,
Christine
Finally sorted
I would like to leave a minus 5 star. Promised 3 different collections now run up to Christmas. I even completed a new contract because they asked but still did not collect. Now I’m left with bin overflowing meaning complaints from the council. Thanks very much Ellgia, bet you still collect your direct debit though 😡
Happy to say Ellgia finally sorted the problem and the only reason this is 4 and not 5 star review is because the communication within the company still could be improved.
24 December 2024
Unprompted review
Reply from ellgia.co.uk
Good Morning,
Further to your review, one of our Managers will be in contact with you directly as there are some issues with the waste that is being presented with in the container for collection.
I am sure that following this contact the matter will be resolved for you.
We can only collect waste that is appropriate and suitable under the contractual arrangement and this is the route cause of the failed collections.
The new contract was required as there has been a change of service compared to your original agreement. This practice is standard to ensure that our records are accurate for Duty of Care purposes.
Should you feel following the conversation with our Manager that the matter is not resolved, please come back to me directly via my recent e-mail to you so that I can try to assist you further.
Kind regards
Christine.
Ellgia are impossible to get hold of
Ellgia are impossible to get hold of. If you call you just get put on continual hold. If you email you just get an auto response with a ticket number which takes days to be answered.
12 December 2024
Unprompted review
Reply from ellgia.co.uk
Good Afternoon,
I am sorry you have experienced difficulty in reaching us, we have increased our team size to help with both answering the phone and also improving e-mail response times.
Thank you for your patience during this surprisingly busy time.
Kind regards,
Christine
The most ignorant people ever!!
27 November 2024
Unprompted review
Reply from ellgia.co.uk
Good Morning,
I am sorry that your recent contact with us has not met your expectations, I would be grateful if you would contact me with further information to enable me to investigate and put right failings in our system and or processes that have lead to you feeling this way:
christine.heaver@ellgia.co.uk
It is only with feedback that we can improve our service to our customers and we welcome you sharing your experience so that we are able to continue to improve.
I look forward to hearing from you soon.
Kind regards,
Christine
Cambridge college waste management
We have been using Ellgia for a number of years, for recycling and food waste . Recently we have been using them for our general waste as well. I have had no problems with them at all . On the rare occasions that they have had to change our collection day , we have always been informed in advance. Communications have always been good , including clear billing.
22 November 2024
Unprompted review
Reply from ellgia.co.uk
Good Afternoon Clive, thank you for your continued support and for taking the time to review our service to you. We are thrilled that you have chosen to expand the waste services we provide for you and we are looking forward to continuing to support you and your team with your waste needs for many years to come.
Kind regards,
Christine
Less then one star.
Hi.
Like most here dissapointed.
Since Ellgia took over Bakers. The waste wasnt been taken and no one contacted.
Wanted to cancel contract but they just ignoring my emails. Sending now everyday emails.
Elgia please stop my contract. I made contract with Bakers not Ellgia. Please.
18 November 2024
Unprompted review
Reply from ellgia.co.uk
Good Morning,
Please accept my apologies for the experience you have received so far, I would like the opportunity to resolve these issues and I would be grateful if you could contact me directly to enable me to do so:
christine.heaver@ellgia.co.uk.
Kind regards,
Christine
Avoid at all costs…
Ellgia have recently taken over from Bakers Waste.
We have so far had two missed collections, it’s impossible to talk to them you spend ages on hold and then whoever you do speak to only does half a job and doesn’t call you back as promised.
They were going to charge for ten bins when we only have two and they’re much dearer than competitors.
Tried to cancdl because of all of the above and I’m told I’ve got to stay because we’re in a contract with them.
I did not sign a contract with them and nor did I sign and agree to the notice of assignment.
Have had to resort to cancelling my direct debit to see if that makes them listen.
18 November 2024
Unprompted review
Reply from ellgia.co.uk
Good Afternoon Natalie,
I am sorry your recent experience has fallen short of expectations.
Having investigated with our team, I can confirm the 10 bin quantity was an error which has been corrected.
There have been a few attempts to contact you by telephone, but it seems the number we have for you is incorrect and subsequent communication has been made with you via e-mail.
The pricing for your service has not changed since we took over your contract from Bakers, though should you wish to contact me directly to discuss this or any other issue, please do so at christine.heaver@ellgia.co.uk and I will resolve any outstanding issues for you.
Kind regards,
Christine.
Waste audit and ongoing management
We reached out to Ellgia to come and provide their services for a comprehensive waste audit, and we couldn't be more satisfied with their service. From the initial consultation to the final recommendations and implementation, their team demonstrated exceptional professionalism and expertise.
Freddie, came to our site and conducted a thorough audit. He examined how our waste was being handled and identified key areas for improvement. Freddie's insights were invaluable, helping us understand the inefficiencies in our current processes and providing practical solutions to address them.
The audit was thorough and insightful, identifying key areas where we could improve our waste management practices. They provided us with a report and actionable steps and quote to reduce waste, increase recycling, and manage hazardous materials more effectively.
Thanks to Ellgia, we are now more confident in our waste management processes and are seeing tangible benefits in both cost savings and environmental impact. We highly recommend their services to any organisation looking to improve their waste management practices.
1 July 2024
Unprompted review
Reply from ellgia.co.uk
Hi There,
I am so happy that our service has delivered you results. Its great to hear the work our team carry out daily continues to help our customers as well as have a positive impact on the environment.
We look forward to continuing to help and advise you for many years to come!
Kind regards
Christine
No response
They have just taken over Bakers Waste - I have received an invoice however my bin has not been emptied for weeks & I have now been on hold trying to contact them for 16 minutes..... still no answer
14 November 2024
Unprompted review
Reply from ellgia.co.uk
Good afternoon,
Please accept my apologies that you have not been able to get through to an agent. I am unable to locate your account on our system. If you would like to drop me an email with the detail, I will investigate your query:
christine.heaver@ellgia.co.uk.
Kind regards
Christine
Prompt service
Thank you Raquel for being so prompt with my enquiry and helping me. Very prompt service
28 October 2024
Unprompted review
Reply from ellgia.co.uk
Hi there,
Thank you for your review, I am glad that we have been able to help in an efficient and effective manor.
Kind regards,
Christine
Terrible Terrible Terrible!!!
I am extremely frustrated with Ellgia’s waste collection service. This is not the first time our bins have been left uncollected, and the situation has now become unacceptable. We are constantly left with rubbish bags piling up around the bins, which is both unsightly and disgusting. My neighbours have started complaining, and frankly, I don’t blame them.
We were promised a collection yesterday, but it didn’t happen due to a supposed vehicle breakdown. Then, the collection scheduled for today was also missed. Now, I’ve been told there’s a collection scheduled for tomorrow, but given the track record, I have zero confidence that it will happen.
Customer service offered no help beyond repeating that a collection is scheduled. I wasn’t even able to escalate my issue, which is incredibly frustrating. If this continues, I will definitely be looking for another waste management company that can actually provide reliable service.
This level of incompetence is simply unacceptable, and I would not recommend Ellgia to anyone looking for a dependable waste collection service.
22 October 2024
Unprompted review
Reply from ellgia.co.uk
Good morning,
Please may I take the opportunity to apologise for the service to date, having reviewed this over the course of yesterday, this is not acceptable and needs to be corrected. I understand that the collection promised for Wednesday 23 October 24 has been completed.
We have been and are continuing to implement changes to the operational service in this area to deliver a reliable service to our customers, several of whom have been affected by a variety of issues over the last few weeks.
We view all reviews and opinions about Ellgia as an opportunity to learn and correct our processes so that we can deliver a service that our customers depend on. I am sorry that we have fallen short for you, but please be assured that all points have been discussed and solutions put in place, especially where multiple failures have occurred. This is alongside a re-established escalation process that will enable our Customer Service Team to effectively route a complaint to an appropriate manager to deal with should the need arise.
We appreciate your patience and look forward to demonstrating to you that we can deliver on your expectations.
Kind regards,
Christine
Racquel
Racquel helped with my enquiry swiftly & very effectively which was much appreciated.
11 October 2024
Unprompted review
Reply from ellgia.co.uk
Hi There,
Thank you for taking the time to leave us feed back on your experience, I am glad that we were able to resolve your query.
Kind regards,
Christine
Raquel was very helpful and polite and…
Raquel was very helpful and polite and got everything sorted with out any problem. Many thanks.
23 September 2024
Unprompted review
Reply from ellgia.co.uk
Great to hear we have been able to help and that we have resolved your issue.
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