Bad service. They have missed collections on numerous occasions. Which then leaves us having to keep full waste bin bags in our office causing a smell. I was told they would collect them the followi... See more
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Cannot thank Ellgia enough, particularly Haley Coggan at the Doncaster branch for helping get our waste contract in place. Haley turned around everything quickly for us as we had issues with our previ... See more
Company replied
Following an enquiry, the service we received from Raquel was excellent. The response time was very quick and the information provided honest and clear. Only missing out on 5 stars due to a longer tha... See more
Company replied
I give 5 stars solely because of Raquel. Up until we started dealing with her, we were starting to look elsewhere for our waste management as the service and response had become almost unbearable.... See more
Company replied
Company details
Written by the company
Award winning Ellgia provide waste management, recycling solutions and skip hire to businesses, trade and home-owners across East Anglia in Cambridgeshire, Lincolnshire, Norfolk and Suffolk. We are working towards ‘Zero waste to landfill’, by moving refuse up the waste hierarchy with investment across our sites to increase waste processing and waste fuel production in the form of Solid Recovered Fuel (SRF) and Refuse Derived Fuel (RDF) We provide waste minimisation and recycling advice, waste audits and service solutions to a variety of sectors including office, hospitality, agriculture, retail, schools, logistics, automotive, defence, construction, printing, manufacturing, healthcare as well as homeowners. In 2018 our customer service and innovative thinking was recognised at the MRW National Recycling Awards where we received the Independent Operator of the Year award. In 2019 we have been recognised for our investment and commitment to the areas where we work by supporting local employment and the supply chain with the North Lincolnshire Business Investment Award at the Hull and Humber Chamber of Commerce Awards.
Contact info
Unit 7 Lancaster Way, Ely, Cambridge, CB6 3NW, Ely, United Kingdom
- +441223322799
- customerservice@ellgia.co.uk
- www.ellgia.co.uk
3.6
Average
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Raquel in Customer Service was…
Raquel in Customer Service was knowledgeable, efficient and very polite to deal with. I needed a new skip, the service agreement was signed an hour later! Same great service from a company we've been using for 3+ years.
18 September 2024
Unprompted review
Reply from ellgia.co.uk
HI there,
Thank you for taking the time to review our services, its great to that our team are continuing to meet your expectations.
We are looking forward to continuing to provide you with waste services for the next 3+ years and beyond!
Kind regards,
Christine
Incredibly slow to replace damaged property.
I had a skip collected on 06/08/24 where I received a call from that unfortunately their driver had cracked a drain cover by my door. They apologised and assured me it would be replaced, in the meantime they covered the open hole with paving slabs so it wouldn't be a hazard. I thanked them for getting in touch and said it's not a problem. I called back 4 weeks later on 03/09/24 as the cover had still not been replaced where I was told they'd reach out to the local branch to get it sorted and they'd be back to me with a date. I then called again a week later on 10/09/24 as I hadn't heard anything through and was told the original person I was in contact with was unavailable but a note would be left and they'd give me a call. It is now 3 working days later with no follow up once again. I have finally got through after 4 attempts today 13/09/24 where I have been told the replacement part is finally 'on order', but they cannot give me any sort of timeframe for when it will arrive. This is 6 weeks since the original damage.
I spent the last weekend clearing out the backed up drains as it turns out the driver didn't remove any of the cast iron drain cover he smashed into the (then clean) drain, just put the paving slabs over the top. As you can imagine that was a very fun experience...
I am finally out of patience and if this is not rectified by this time next week (20/09/24) I will be replacing it myself and sending an invoice for the part cost & time spent fixing the state your driver left it in.
13 September 2024
Unprompted review
Reply from ellgia.co.uk
Good Afternoon Mr Trett,
Firstly may I apologise for this situation; both the initial damage caused and also the subsequent failure to keep you to to date with how we were going to remedy the situation.
I am told our contractor has now been to site and carried out repairs and as per my e-mail to you, I would be grateful if you could confirm that these have been completed to your satisfaction.
Sadly we don't always get things right, but we do learn from these experiences and make changes within Ellgia to try to prevent these things from occurring again.
I hope you will consider using us again in the future should you require any additional skips.
Kind regards,
Christine
Prompt service and sorted out the issue…
Prompt service and sorted out the issue I was having regarding our contract.
26 August 2024
Unprompted review
Reply from ellgia.co.uk
Hi There,
Thank you for taking the time to review your experience of Ellgia. Its great to know that we have helped to rectify your issue.
We look forward to continuing to provide waste collection services for you.
Kind regards
Christine
Do NOT order from this company
Do NOT order from this company. They take 4 weeks to arrive poor correspondence and will NOT give you a refund for goods that are too small or not if you change your mind . They are breaking the law selling to the Uk with their stupid policies. STAY AWAY!!!
13 May 2024
Unprompted review
Reply from ellgia.co.uk
Good afternoon,
You have not responded to my request for further information to enable me to fully investigate your complaint, therefore I am only able to respond based on the detail of your review.
Ellgia are a waste collection and treatment business. We do not provide goods as such other than wheelie bins or skips that the customer would fill with waste and we would take away. Our industry is classified more as service provider than a goods provider. If a container is delivered and it is too large or small for your needs, as long as there is no waste within it, we will of course arrange to replace this to something more suitable. It is not often this scenario occurs within our industry, the majority of our containers are sold under a contract which is delivered by qualified sales representative visiting the business and fully establishing the need. House hold skips are more reliant on the home owner to select the right option, and if ordering on line, we provide a comprehensive frequently asked questions section along with other guidance to help individuals to make an informed choice. At all stages any customer can contact us directly to talk through any concerns they have.
I am sorry you believe you have been miss sold, and still invite you to contact me on the below contact details so that I can review this fully for you:
Christine.heaver@ellgia.co.uk
01223 322 799
Kind regards
Christine Heaver
Must have changed hands, as now too unreliable
This company used to be amazing, but this year had become very unreliable. I had hoped the promises where true and it was a minor blip and would be all back on track in a week of so. We are now months in and still playing bin roulette every week, will it be collected or not??
Sadly not is often the answer. The reason if you can speak to someone is always breakdowns, so either the fleet is now old and unreliable, or its just an excuse. But now you dont get a collection, sorry!
Requested a second bin as ours overflows when the dont collect, however this request was refused unless we paid for another bin?? Errr, we wouldnt need it if you actually collected once a week, instead of every now and then.
I never complain lightly, but sadly Ellgia just isnt the company it once was 😫
31 May 2024
Unprompted review
Reply from ellgia.co.uk
Hi Mike,
Thank you for taking the time to speak with me over the last couple of days. I genuinely appreciate your candour.
I am sorry that we have let our selves down so badly over the last few months and have caused you to question one of the key elements that we hold dear, our reliability. Rest assured we are putting things right so you can return to the level of service that you require and expect from us.
As always, should you need any thing further, please let me know.
Kind regards
Christine
Uncollected bins
Bins haven’t been collected for a week due to mysterious breakdown of a vehicle
4 April 2024
Reply from ellgia.co.uk
Good Afternoon Metin,
Please accept my apologies for this occurrence, I am aware that our local depot have had some issues with both vehicles and drivers this week, I will contact you directly to confirm when your collection will take place and ensure that this is corrected as soon as possible.
Kind regards,
Christine
Excellent service provided
Excellent service provided
Online form easy to complete
Stressfree process all in all
1 March 2024
Reply from ellgia.co.uk
Hi Heather,
Thank you for your feedback, we don't often hear about our on line process, so I am pleased that this worked for you.
We look forward to helping you again on your next project.
Kind regards,
Christine
I give 5 stars solely because of… RAQUEL
I give 5 stars solely because of Raquel. Up until we started dealing with her, we were starting to look elsewhere for our waste management as the service and response had become almost unbearable. Raquel is an absolute breath of fresh air, nothing is too much trouble, our requests and queries are dealt with promptly, and all done in a pleasant manner. If Ellgia management are reading this, Raquel has single handedly stopped us from looking elsewhere. She is worth her weight in gold.
19 March 2024
Unprompted review
Reply from ellgia.co.uk
Hi Oliver,
Thank you for taking the time to leave your review, I am thrilled that you found your experience so good that you wanted to share it!
Yes indeed we, Ellgia Management, read and acknowledge all of our reviews and continue to share the feed back with the wider team. It is vital for us to ensure that we are delivering to you, our customer.
Thank you for being candid, and continuing to stay with us for your waste services. I hope you will not feel the need to look elsewhere again.
Kind regards,
Christine
Prompt delivery & pickup definitely…
Prompt delivery & pickup definitely will use again.
11 March 2024
Reply from ellgia.co.uk
Good Morning and thank you for your review. We will be here ready and waiting to help you again, you know where we are!
Kind regards,
Christine
Customer service was very good and…
Customer service was very good and delivered on time delivery and collection drivers polite and helpful service with respect to customer property would definitely recommend to anyone
19 February 2024
Reply from ellgia.co.uk
Hi There,
Thank you for sharing your experience of our services following your recent purchase, please do recommend us to anyone who is looking for something similar. We are here to help and pride ourselves on considering your needs and your property be it a home or business location.
Please let us know if we can be of assistance again.
Kind regards
Christine
Magnificent
Delivery and pickup were done quickly, professionally and by a friendly staff member. Those on phones handled calls in a friendly and efficient manner. Would highly recommend!
29 February 2024
Reply from ellgia.co.uk
Good Afternoon and Thank you for taking the time to share your thoughts on our service.
We aim to please and I am glad that we have met this expectation for you.
Please remember us the next time you need help on a project!
Kind regards
Christine
Competitive price and great customer service
Good range of skips available, with delivery for the same week possible. Competitive prices! Very friendly customer service who called to make sure there was sufficient access to deposit the skip, and replied promptly to email queries.
8 March 2024
Reply from ellgia.co.uk
Hi There,
Thank you for sharing you experience with us, I'm please we we able to help and have met your expectations.
Please don't hesitate to get in touch if we can assist you again in the future!
Kind regards,
Christine
Good support
I had lots of queries. The online support was prompt and helpful. No issues with the skip.
1 March 2024
Reply from ellgia.co.uk
Hi Jonathan,
We are here to help no matter how many queries, its best for you and us that you have confidence that wat you are getting is what you need.
Remember we are just a few clicks away from supporting you again next time.
Kind regards,
Christine
Excellent service
1 March 2024
Reply from ellgia.co.uk
Hi Martin,
Thank you for taking the time to review our service, remember us for your next project!
Kind regards,
Christine
I have been in conversation with Raquel…
I have been in conversation with Raquel Machado, Business Support Supervisor, She has been very helpful, professional and she has resolved my problem very quickly. Raquel is a credit to Ellgia Thank you
7 March 2024
Unprompted review
Reply from ellgia.co.uk
Hi Denise,
Thank you for taking the time to share your thoughts on your experience with us. Being able to help our customers is fundamental to what we do, I am happy that we were able to resolve your problem efficiently.
Kind regards
Christine
Green is GO!
We went over to Ellgia for the collection of our recycling waste, saving a considerable amount on what was to be charged from our current, nationwide provider. So now we'll no longer be seeing red (lorries) when we get our invoice!
Very helpful staff throughout the transfer process!
1 March 2024
Unprompted review
Reply from ellgia.co.uk
And we are ecstatic to have you on the green team! Welcome to the way waste should be and we look forward to serving you for many years to come!
Excellent customer support
Excellent customer support from Raquel - prompt responses and very helpful!
14 February 2024
Unprompted review
Reply from ellgia.co.uk
Hi There,
Quite simply, we are here to help and happy to do so! Thank you for sharing your experience.
Kind regards
Christine
Very easy to deal with
Very easy to deal with, great customer service, I could hear Raquel smiling while I was talking to her. Brilliant!
15 February 2024
Unprompted review
Reply from ellgia.co.uk
Hi there,
Thank you for taking the time to review your experience of Ellgia, its great to know the hard work and training of our teams is having the desired impact for you our customer.
We look forward to speaking with you again soon!
Kind regards,
Christine
The skip arrived promptly and was…
The skip arrived promptly and was collected promptly. Perfect. Would highly recommend
5 January 2024
Reply from ellgia.co.uk
Hi Stuart, Thank you for taking the time to review us and for your kind words! We try hard to meet expectations and I am happy that we have done so for you.
We are here ready and waiting for your next project!
Kind regards,
Christine
Great service
Delivered the skip on time and took it away early when it was full. Great service.
22 January 2024
Reply from ellgia.co.uk
Hi Alan,
Thank you for taking time to share your experience of our service, I am pleased that we met your expectations. We are here to help should you have any further waste requirements.
Kind regards
Christine
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