Ellis and Burlington 

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Rated 4 out of 5 stars

Most of my dealings with E&B have been with Ariel Fridman. She comes across to me as a caring, understanding, diligent individual who has a genuine desire to help her clients. She has always endeavour... See more

Rated 1 out of 5 stars

I was contacted by a Case Assessment Officer who said my case has a very high chance of success because my case was very recent. I was told to act fast. After I made payment, things started going down... See more

Rated 1 out of 5 stars

Major harassers. Won’t stop calling and emailing you once they have your contact information. After reading the reviews here, I have decided they were scammers too so I refuse to respond to any o... See more

Rated 1 out of 5 stars

Money taken for a fee £3250 . I may as well gave it to the original fraudsters.I have been emailing this firm for 2 weeks now for an update on my case however there is no reply however they are v... See more

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Company details

  1. Consultant

Written by the company

You're not on your own. You don’t have to give up in the face of online fraud. You don’t have to face the shame and frustration by yourself. Ellis & Burlington specializes in uncovering fraudulent practices, and helping people like you recover what is rightfully theirs. Regardless of how overwhelming your situation may appear, Ellis & Burlington has a team of dedicated, highly skilled and experienced experts who are prepared to give their all to make things right. We are proud to be part of the struggle to make the online environment safe and scam free. As we see it, helping fraud victims recover their money is about more than just helping the immediate victim – it's about sending a message to the scammers that their unscrupulous practices simply do not pay.


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Rated 5 out of 5 stars

I came across Ellis and Burlington…

I came across Ellis and Burlington after my close friend lost money to an online forex scam. After being a victim of fraud my friend was hesitant to start working with an abroad firm as she lives in Australia. I saw a chance to help my friend in need and offered to perform the due diligence for her. The firm is located in Israel and I have been living here for quite some time. At first I contacted them by telephone to ask a few questions, the representative was polite and answered all my questions professionally. I then asked if I can come to their offices and meet them personally. Not only was I welcomed to do so, the representative was also enthusiastic and encouraged me to come and meet them in their offices. I arrived at the offices of Ellis and Burlington on April 5th around 12:30 the meeting was scheduled ahead and with accordance to the Covid-19 restrictions. I was welcomed by the secretary and waited around 2 minutes with a glass of water. The manager Joshua met me, he was professional and explained how Ellis and Burlington work. Though this was the same information I received over the phone I felt the same confidence and understood that their team is extremely hard working, professional and genuine. The offices are big and well designed and they sustain a massive staff from different departments all working on the same goal. To be honest I did not expect to be impressed but my visit at Ellis and Burlgnton's offices stunned me. The staff welcomed me politely and were happy to see me. After my meeting I immediately contacted my friend and shared my experience with her. She then decided to take Ellis and Burlington's services and started the process of recovering her funds. A few days ago my friend received AUD 26,970 and she couldn't be more happy. I want to thank Ellis and Burlington not only for helping my friend and recovering her funds but for the warm and welcoming hospitality. They are truly a team of angels fighting for the unfortunate victims of fraud. God bless you all!!!

10 May 2021
Unprompted review
Rated 2 out of 5 stars

Not a good experience

This company seem to talk the talk, but not walk the walk. They advertise to recover scammed crypto currency, yet do not have the relevant infrastructure or expertise in place to be able to do it. If you are looking to do this, then E&B are NOT suitable for you. Do not waste your time or money with them, use a specialist forensic blockchain recovery service instead. E&B are quick to take their fee in advance, but not quick to act on your behalf. Firstly it took them approximately 3 months just to draft an initial letter on my behalf, in an attempt to raise a charge back of the payment made on a bank debit card. I believe E&B should have at least been aware, it is not possible to raise a charge back against a Bitcoin purchase made with a debit card. The contents of their letter bared little if any relevance to the current law here in the UK, being not fit for purpose. Secondly, all communications administered on your behalf are sent using your own personal name & address details. They do not use their name or address in subsequent correspondence produced on your behalf. Therefore this carries insignificant weight of authority. After waiting 5 months with no further progress made, I myself applied to the Financial Ombudsman Service to raise a complaint against the bank. After doing this, I informed Ellis & Burlington of my action, who in turn raised an additional duplicate complaint alongside my existing one, which only confused matters with the FOS!. I am seriously NOT impressed by E&B, all they did was unwittingly obstruct progress prolonging my agony in trying to retrieve stolen funds. My verdict is not to use these people, by simply going direct to the Financial Ombudsman yourself, which is a free service. I would not & cannot recommend Ellis & Burlington, as they proved a waste of both my time & money in this instance. Although I believe they have good intentions, for me the whole process seemed incompetent & grossly inadequate for my given scenario. This occurred with their mismanaged inappropriate correspondence & actions, resulting in my case being consequently prolonged further with no end result achieved. I believe they incorrectly assessed my case, given their limited resources & knowledge applicable to my particular case. Therefore I think E&B should have advised me against them acting on my behalf.

My Reply : This is NOT a false review... only a genuine customer experience. In fact I pose the same question back in reply to your positive reviews on here... mostly being generically worded in a similar style... posted usually by a user with just a single review!. I have replied to your request with my email address used in all previous correspondence with yourselves.

8 May 2021
Unprompted review
Ellis and Burlington logo

Reply from Ellis and Burlington

After checking our records we cant find "Roddythetrotter" anywhere, can you please provide us with your full name or any information we can use to find you in the system and address the issue you have brought up. We have also used the Find Reviewer tool to see if "Roddythetrotter" is in fact a client of ours or a false review.

Rated 5 out of 5 stars

Dear mr Ellis i am very satisfy with…

Dear mr Ellis i am very satisfy with your response to our conversation on the phone i will be putting it out to thousands on my sports broadcast every weekend when we play our sports again thanks so much i will keep in touch kink regards Anthony Rafael Evans

5 April 2021
Unprompted review
Rated 5 out of 5 stars

Many thanks Joshua Levenstein for your…

Many thanks Joshua Levenstein for your very helpful information in making a claim to refund my money from Grandefex
I will act on the information you have given me ASAP.
I really appreciated your phone call today
Regards
Elaine Dove

24 March 2021
Unprompted review
Rated 1 out of 5 stars

Never work with this Company

After a proces of 10 months Ellis and Burlington is finally telling me what I already knew for months: their approach is without any result and they close my case.
It took more than 1 month for E&B to start the proces. During the proces 4 times change of Case Manager (first Ariel, then Isaac, to Emma, to Isaac, to Emma again), asking so many time what the status is, so many times no reply from E&B.
To be short: Don’t invest your money in E&B !!!
Be aware of all the positive reviews ‘by invitation’, they are probably fake (most reviewers have only 1 review).
This review is real. I am real. I was a client of E&B, and yes I am not happy with the service of E&B…

The same day I posted my review: Got a call from Joshua Levenstein (Management). Told him my story and how bad his team was opporating. After the call I send him an email with my log-file so he can read all steps of my proces and the poor follow-up of his team... still waiting for a reply, offcourse.

22 March 2021
Unprompted review
Ellis and Burlington logo

Reply from Ellis and Burlington

We share your disappointment, however we provided every service our contract mentions, and more. We continued to pursue your case, well beyond the six months contractually required in order to explore every last option available. We cannot and do not promise 100% success in every case since the ultimate decision to refund a client rests with the bank.
I sincerely wish that we were able to do more. Unfortunately, our work is dependent on the cooperation of other parties. We require that the banks and ombudsman work with us in order to recover the funds. It is because of this fact that we never make any guarantees to our clients. We take on cases that we are confident that we can win, however occasionally there can be an outlier case that doesn’t end with the results we anticipated.
We invested as much time and manpower in your case as was humanly possible. But ultimately every last option available was exhausted.

Regarding the changes in your Case Manager, as you were told on the phone, when you're working with Ellis & Burlington you get a team and not just 1 representative, which means every representative you spoke to was not a change in Case Manager, you were just speaking to another person from the team that is working on your case.

All of our reviews on TrustPilot are verified reviews and most of our reviewers are actually very active on TrustPilot with over 1 review. TrustPilot is very well known for fighting fake reviews and removing them.

As we stated above we take on cases that we are confident that we can win, and we were confident in your case, unfortunately even when a refund is fully justified, we can't control if the bank or ombudsman decide to rule against a client.

Rated 5 out of 5 stars

I live in Israel and a friend of mine…

I live in Israel and a friend of mine after he got scammed by Remaxima asked me about Ellis and Burlington i read about them online and decided to go to there offices and see who they are before my friend moves forward with them they let me in and sat with me in there office and showed me there service department and case assessment department nice offices and nice people
My friend lives in netherlands so he couldnt go alone thats why i went

28 February 2021
Unprompted review
Rated 1 out of 5 stars

If you were scammed on line dont contact Ellis & Burlington

If you were scammed on line, dont contact Ellis & Burlington in Israel for help! They will just help you get rid of another sum of money. If you think you pay for their services in retrieving back lost sums of money scammed from you by another firm, and if you think they will make an effort for you to get your lost money back, think again! They will be interested in your case untill you have paid them their Fee and then you are almost on your own again. Apart from some half felt mails from your agent, you will receive a draft legal letter that you yourself must send to your first scammer. This letter wont scare any one as it is not signed by an attorney which I expected, it is just a letter where you youeself try to threathen the recipient to pay back your money. This letter and some mails cost me 10.000 dkk. Ellis & Burlinton pretended to work with my case for some months, where I had to ask for their attention several times, because I heard absolutely nothing from my agent. After 2 whole weeks with no answers to mails, I finally got the message that my agents workload was too big, and I had been assigned to another agent, who wrote me a couple of mails untill this one also was overworked and I got my Third agent, who just wrote to introduce himself and no more. After this cirkus I complained to Ellis & Burlington of this treatment - I had not received any of my funds and in fact I had done all the work myself - and I asked them to return half of the Fee of 10.000 dkk to me, in order to balance their servicse rendered in accordance with their price, which I even find to be a rich Fee for one draft of a letter that I had to send myself.
Ellis & Burlington refuse to pay me back hiding behind their energetic contract informing me that they have worked beyond the promises in the contract and given me more time and effort than I had coming according to our agreement, and they even warn me against giving reviews on line that can be conscrued as lies and blackmail and threaths. But as a matter of fact this is the first example I make of a series of reviews of them in order to warn people against their methods and their fake promises of help to victims already being robbed once before. I in fact got some of my money back but not because of Ellis & Burlington, but because of my own stubborness, I did not let my scammers of the hook untill they made me a deal, and not in the honour of E&B but thanks to my own energy and ability to not give up. So thank you for nothing Ellis & Burlington. I still want you to return my 5000 dkk, so pay up! Make your reputation neat and clean and stop cheating people!

25 February 2021
Unprompted review
Ellis and Burlington logo

Reply from Ellis and Burlington

Hi Kate, I'm sorry that this is how you feel after receiving our service. However, as our representative that has been in contact with you told you, we welcome all feedback -- positive and negative. However, it's very important to be honest in all feedback you write. Unfortunately, this hasn't been exactly the case here.

Through the hard work by our Operations team, Ellis & Burlington were able to get you a deal from the company that defrauded you.
Unfortunately, after you've received said deal, you decided that you don't want to pay us anything from our success fee, as per contractual agreement, and actually went after getting your upfront fee back. You've sent us emails telling us you will write false reviews and admitted to blackmail in another email. As we told you already, you've received great service which resulted in you getting an offer from the company which defrauded you.
Trying to blackmail us with a false review and threatening us is not going to result in a successful outcome for you, especially because you've received a brilliant offer from the fraudulent company -- due to our efforts.

It is rather shameful to see a client that knows how it feels to get scammed, resort to blackmail tactics in trying to "scam" us -- a registered/authorized/legitimate company to whom they came for assistance, did the required work, and were able to facilitate a settlement offer for the client

Rated 5 out of 5 stars

Great Service

I am a student and I was scammed with 130 Euros. The firm provided me a free tip that solved my issue within minutes. A very simple legal term. Throughout past month I tried a dozen times to reach the so called "seller" to no response. I contacted the "seller" threatening to invoke that legal proceeding suggested by Ellis and Burlington and within minutes I received a reply from the scammers apologising and returning my money. For 1 month I have been sad about the scam. I should have approached Ellis and Burlington earlier! These guys are amazing and the best part is they did not take my case for money. They realised its a simple case and provided me free guidance!

19 February 2021
Unprompted review
Rated 5 out of 5 stars

Professional and kind

I've been in touch with this company as I was in a trouble with a scam I got involved with. When I have been contact back from them, the problem was solved already as I didn't leave a day in peace the company I ve been scammed from. But I have to say Roy Miller has been very professional and helpful advicing me to the nexts moves. I m sure If the problem wasn't solved already i could get help from them.

18 February 2021
Unprompted review
Rated 5 out of 5 stars

Trustworthy

I appreciated the professionalism and straightforwardness of Chris who was very helpful in his advice.

16 February 2021
Unprompted review
Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative, a pleasure to do business with, they couldn't help me but gave me insight and some tips, International modelling agency, MsDevineWang ceo of IMA, took me for over twenty grand and they contact you through email, they will try to blackmail you aswell,

15 February 2021
Unprompted review
Rated 1 out of 5 stars

scam company '' OBRINVEST ''

Hi everyone , My name is Waqas , just yesterday i was scammed from a company . Its name is ''OBRinvest'' . i just wanted to do some trade business actually but as i had no experience i thought maybe they will give me guide lines first to do it. but by that time i already had invested 1000 euros . and after talking with them on the phone in few minutes I realized that they were keeping on asking me about to deposit more money and what they do is to brain wash you like you are going to be safe there will be no loss but your profits will be high and they will ask you about your ''BANK BALANCE '' And they say it gives you 0 percent at the end of the year .
Well i would say not everyone of you will get in to this anyway as i did but in case u come across this name of the company '' OBRINVEST '' . just stay away from this .i really dont want anyone else to suffer from this .
Finally i am thankful to'' Ellis and Burlington '' company they gave me a good piece of advice which am following now from which maybe i will be able to get my money back but my real purpose was to give awareness to everyone out there to please do not fall into this Thank you very much .

12 February 2021
Unprompted review
Ellis and Burlington logo

Reply from Ellis and Burlington

Even though this 1-star review is reflective of the company that scammed you (OBRINVEST), we are very pleased to hear that you gained value from our helpful insight at Ellis and Burlington.

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