I invested in two Elvie pumps as I thought they would be the best on the market due to their higher price. However I’m not impressed as I’ve had constant issues and constantly speaking to their custom... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the pump itself - super convenient and subtle. However the website quotes next day delivery, but my pumps took a week to arrive. When I chased I was informed there were issues with the warehous... See more
Company replied
I had some issues with my Elvie Pump and it took a bit of time and troubleshooting to get to the right solution. However, once my case was escalated, the customer service team was very helpful a... See more
Company replied
At first, I foznd IT a bit difficult to explain my problem. I had to repead some od the things I'd already explained at the start. Otherweise, Everthing was great. They helles me out, And I'm getting... See more
Company replied
Company details
Written by the company
We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. We develop extraordinary innovations designed to improve women’s lives. Elvie is one of the original FemTech companies. Founded by Tania Boler, an internationally recognized women’s health expert, we've spent over 10 years developing cutting-edge tech and breaking societal taboos in order to level up women's lives.
Contact info
United Kingdom
- questions@elvie.com
- www.elvie.com
3.3
Average
12k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Product malfunctioned, terrible service
Product malfunctioned after a few months, customer service is absolutely dreadful. Lied about sending a replacement part, then lied to say they've got a problem in their warehouse, then lied about ever approving my replacement part in the first place.
Avoid at all costs
1 March 2026
Unprompted review
Reply from Elvie
Hi, thank you for taking the time to leave us a review.
We've reached out to you by email so we can address some of the issues you've raised. Your happiness is important to us, so we hope we can turn your experience around.
Kind regards,
Elvie
It was very easy to get in touch with a…
It was very easy to get in touch with a customer service representative. The representative communicated well and met my needs. I received replacement pump parts sooner than expected. I am very pleased with not only the product, but the service is phenomenal as well!
24 February 2026
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you need us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
Helpful
Helpful, quick responses. Fulfilled my request easily and got the replacement part I needed! Thank you!
3 February 2026
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you need us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
I LOVE MY ELVIE STRIDE
I LOVE MY ELVIE STRIDE!
From the sleek light weight in my pumping bra down to easy clear visibility pumping shields to help notice each pump is a success!
24 February 2026
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your amazing 5-star review!
We absolutely love hearing how much you’re enjoying your Elvie Stride!
Your kind words truly mean a lot to us, and we’re so grateful you took the time to share your experience.
Wishing you continued comfort and success on your feeding journey!
Kind regards,
Elvie
Fast response and final handling.
10 February 2026
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you need us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
Elvie pump
If there were more stars, I would give them! I couldn’t recommend the Elvie more. This is my second pump purchase, and it has been a vital part of my breastfeeding journey. It’s quick, easy, and so handy to use. Their customer service is second to none — incredibly responsive and pleasant. I’ve never experienced a more helpful team. 10/10
19 February 2026
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
Awful customer service and awful pumps
Got the Elvie stride 2 which is broken. Contacted customer support on their live chat. They agreed to supply replacement parts 2 weeks ago, but they remain out of stock due to ‘high demand’. Since they don’t sell spare parts for the stride 2, the high demand must be from broken pumps. The woman on live chat today told me she uses the stride 2 and hers is also broken and she is borrowing a pump from her sister and suggests I do the same or hand express. Seriously? Not great when an Elvie employee tells you her elvie pump is broken as well. I asked for a refund and she closed the chat! I have the screenshots.
14 February 2026
Unprompted review
Reply from Elvie
Hi, thank you for taking the time to leave us a review.
We'd love to have the opportunity to try and make this right for you.
Please contact us via our Support pages at www.elvie.com/support
Kind regards,
Elvie
Problem solved very quickly
The customer service answered my questions very quickly and solved the problem in one week.
9 February 2026
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
They made things easy and put customers…
They made things easy and put customers their first priority.
They're not ending with that. They also send emails regarding replacement and shipping by different customer care experts to ensure we got our product on hand ASAP. So grateful to them all.
7 February 2026
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
Reliable customer Service
I had a problem with my elvie pump and it was solved in a matter of hours, sending me a replacement in just a few days. Great customer attention and so fast
28 January 2026
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
Elvie Replaced from Damaged parts
When milk got caught in my Elvie tubes and hub I needed a replacement, and although I didn’t have the original order number (it was a gift a received over a year ago) customer care treated me like a mom in need and not just a customer. They replaced my pump and cords with no charge. I can’t recommend this company enough. Thank you so much, you have a lifetime customer in me
26 January 2026
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
Not good for working moms
Horrendous customer service. I am a working mom and expected things to be easy when I needed replacement parts. They say they are for working moms - I have written several emails, been back and forth on the phone and chat...I have no idea how much of my time this has taken at this point. If you're a working mom, you know your time is extremely precious. I absolutely do NOT recommend this product because of how awful and burdensome customer service has been when I had issues with my pump malfunctioning. I have not been able to use it since September. STILL WAITING ON THE PARTS! It's been a total waste of money
8 January 2026
Unprompted review
Reply from Elvie
Hi, thank you for taking the time to leave us a review.
We've reached out to you by email so we can address some of the issues you've raised. Your happiness is important to us, so we hope we can turn your experience around.
Kind regards,
Elvie
These pumps come with a premium price…
These pumps come with a premium price tag. Yet my experience has been anything but. My pumps (yes I bought two), don’t pump properly . With or without the adjustment for nipple size. The milk keeps leaking out wasting SO MUCH! I end up having to sit still and press them onto my chest in order for the milk to be captured. I may as well not have gotten wireless pumps.
Speaking to their helpdesk support is absolutely useless.
I bought mine in Nov 2024. Only started using them around Aug 2025 (baby was born in April). It’s been awful. I wish I hadn’t spent that money. While they laugh all the way to the bank.
28 January 2026
Unprompted review
Reply from Elvie
Hi, thank you for taking the time to leave us a review.
We've reached out to you by email so we can address some of the issues you've raised. Your happiness is important to us, so we hope we can turn your experience around.
Kind regards,
Elvie
Thank you so much for the amazing…
Thank you so much for the amazing customer service and quick response.
20 January 2026
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
Quick response to my concern!
Thankful for a quick response to concerns about my pump that had lost suction power. Sent me two new pumps - no charge! Very seamless process.
13 January 2026
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
The customer service was excellent
The customer service was excellent. The response was very swift and they resolved the issue and sent a replacement within 3 days as promised.
20 January 2026
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
Customer Service is fabulous
Customer Service is fabulous! They stand behind their products
14 January 2026
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
I recently reached out to customer…
I recently reached out to customer service support and they where quick to respond and get my issue resolved that same day. I needed a replacement product and it arrived within 1-3 business days, making it easy to stay on track with pumping on the go. Great customer service and always friendly.
8 January 2026
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
Replacement parts for the Elvie Stride…
Replacement parts for the Elvie Stride have not been available since at least last August in the UK, with no indication of if or when they will ever be restocked. After giving me the run around with terrible WhatsApp customer service Elvie did eventually escalate my complaint and sent me a new Elvie Stride. However the valves, diaphragms and cups are supposed to be replaced every ninety days so in three months I am going to have exactly the same problem. I didn't need, want or ask for a replacement pump, just to be able to buy replacement parts for the one I had already paid Elvie a lot of money for. I assume the Elvie Stride pumps are now basically unsalable which is why they are sending the remaining inventory out free to try and shut up customers who aren't happy that their expensive medical device is unusable after three months.
13 January 2026
Unprompted review
Reply from Elvie
Hi, thank you for taking the time to leave us a review.
We've reached out to you by email so we can address some of the issues you've raised. Your happiness is important to us, so we hope we can turn your experience around.
Kind regards,
Elvie
Excellent service
Excellent service.
I reported a technical issue and received quick feedback, even though it was the end-of-year holiday period. Together we went through several troubleshooting steps to try to get the device working again, but unfortunately without success. However, a replacement was immediately arranged.
This is how customer service should be — simple, fast, and effective.
29 December 2025
Unprompted review
Reply from Elvie
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
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