Embrace Financial Services Reviews 

2,194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, knowledgeable, and friendly, ensuring that every single interaction remains pleasant and highly professional from start to finish. People note that advisors communicate promptly, explain complex financial options clearly, and provide fantastic guidance during property purchases. Consumers genuinely appreciate the stress-free journey, highlighting that team members go above and beyond to secure wonderful mortgage deals while keeping everyone fully updated. Buyers consistently mention feeling entirely reassured and supported throughout the entire process, making future recommendations an easy choice for friends and family members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, transparent, and stress-free... See more

Customer service

Consumers find customer service to be exceptionally positive, with reviewers praising advisors for being... See more

Response time

People report high satisfaction with the prompt response times and consistent communication from the team.... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process feels straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We got our mortgage offered within 6 weeks, from the first phone call to receive the confirmation. Graham from Northampton branch, is very friendly and knowledgeable. He responds very quickl... See more

Company replied

Rated 5 out of 5 stars

Thank you to Louise Burrows at embrace, we both really appreciate the time and help you gave us today with our life insurance. I had no idea what our old cover did but now we have been upgraded to... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

We met Andy at the Dinnington branch after we have had other mortgage advise but from the moment we walked out we knew he was the one to help is with our journey in becoming first time home owners. We... See more

Company replied


Company details

  1. Mortgage broker
  2. Financial advisor

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,194)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Although I haven’t completed my…

Although I haven’t completed my mortgage with Anne Page just yet, I’ve already been really impressed with the level of advice and support she has provided. She’s been incredibly helpful, knowledgeable, and always willing to take the time to explain things clearly, which has given me a lot of confidence moving forward.

Nothing has felt like too much trouble, and her guidance has made the whole process feel far less overwhelming. Based on my experience so far, I’ll definitely be using Anne to complete my mortgage and wouldn’t hesitate to recommend her to others.

19 March 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your lovely feedback. We’re so pleased to hear that Anne has already made the process feel clearer and more manageable for you. She takes great pride in offering thorough, tailored support, so it’s wonderful to know her guidance and explanations have helped build your confidence along the way.

We truly appreciate your trust and your recommendation. We look forward to continuing to support you through to completion.

Rated 5 out of 5 stars

I had an outstanding experience working…

I had an outstanding experience working with Anne, and I cannot recommend them highly enough. From the very first conversation, they demonstrated an exceptional level of professionalism, knowledge, and genuine care for my situation.

What truly set them apart was their ability to explain complex mortgage options in a clear and approachable way. They took the time to understand my financial goals and circumstances, ensuring that every recommendation was tailored specifically to me rather than offering a one-size-fits-all solution.

Throughout the entire process, communication was prompt, transparent, and reassuring. I was kept informed at every stage, and no question ever felt too small or inconvenient. Their attention to detail and proactive approach helped avoid potential issues before they even arose, making what can often be a stressful process feel smooth and manageable.

Most importantly, I felt confident that I was in safe hands. Their expertise and dedication resulted in securing a mortgage deal that I’m genuinely happy with, and I couldn’t have achieved it without their guidance.

If you’re looking for someone who is knowledgeable, trustworthy, and truly committed to achieving the best outcome for you, I would wholeheartedly recommend this mortgage advisor.

25 June 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to share your experience. We’re delighted to hear that working with Anne made the process clear and reassuring for you. She always takes great care to understand each client’s individual circumstances, so it’s lovely to know that her guidance and communication helped everything run smoothly for you.

We’re thrilled you’re happy with the outcome, and truly appreciate your recommendation. If you ever need support again in the future, we’ll be here and happy to help.

Rated 5 out of 5 stars

Anne has been incredibly flexible and…

Anne has been incredibly flexible and we cannot recommend her highly enough. Ours was our first time buying a home and she hand-held us from day one. Highly professional and friendly, she made us look forward to every next step.

19 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for the wonderful review! We’re delighted Anne helped make your first home‑buying experience so smooth and enjoyable.

Rated 5 out of 5 stars

Waooo Experience with Wayne

I never thought mortgage issues could ever be this simple and straightforward. Wayne made that possible. Apart from making the process a seamless one, it is also the most cost efficient one I have had and ever heard of.
I will definitely recommend Wayne for mortgage advisory and assistance to anyone around who needs same.

Many thanks Wayne, you are the best.

16 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful review! We're delighted to hear Wayne made the process simple, seamless, and cost‑efficient for you. Your recommendation means a lot to us, and we're glad we could support you with your mortgage needs.

Rated 5 out of 5 stars

Wayne has provided continued support…

Wayne has provided continued support throughout our house buying process. He has answered our questions whenever we’ve asked (even on his days off) and has honestly been such a pleasure to work with. As first time buyers we can’t thank him enough

17 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear that you had such a positive experience with Wayne, especially as first-time buyers. We appreciate you taking the time to share your kind words and are grateful for your feedback.

Rated 5 out of 5 stars

Had a great experience with this…

Had a great experience with this company. I was dealing with Colin Hopson and found him extremely professional and helpful. He went above and beyond to insure I got the best deal possible. Would definitely recommend.

11 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that you had a great experience with Colin. We appreciate your positive feedback and are so glad that you felt well-supported. Thanks for recommending us!

Rated 5 out of 5 stars

Wayne was an exceptional advisor

Wayne was an exceptional advisor. He took time to explain Mortgage process to us and always available to answer any question we have. He is a professional that I would recommend to all my family and friends. It was a pleasure working with him.

16 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful review! We’re delighted to hear that Wayne provided such clear and supportive guidance throughout your mortgage journey. We truly appreciate your recommendation and are glad it was a pleasure working with him.

Rated 5 out of 5 stars

Outstanding experience with EFS!

We had an excellent experience working with Hardip while arranging our mortgage. From start to finish, his level of customer service was outstanding. He was professional, knowledgeable, and always took the time to explain each step clearly, making what could have been a stressful process feel smooth and straightforward.

Hardip was incredibly responsive and kept us informed throughout, ensuring everything progressed efficiently and without unnecessary delays.

Thanks to his hard work and expertise, our mortgage was sorted quickly and with minimal hassle. We truly appreciate the effort he put in and wouldn’t hesitate to recommend him to anyone looking for reliable, friendly, and top-quality service.

Thank you again, Hardip!

Arjun & Simran

11 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that arranging your mortgage was an excellent experience with Hardip. We appreciate your kind words regarding the service you received. It's great to know the process felt smooth and straightforward, and we appreciate your recommendation. Thank you.

Rated 5 out of 5 stars

Phil Cave is brilliant to deal with

Phil Cave is brilliant to deal with. Professional, efficient and went the extra mile to get me well on the way to purchasing a property.

16 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind words! We’re delighted to hear that Phil provided such great support. Wishing you all the best with your property purchase!

Rated 5 out of 5 stars

Excellent Service

Simon Parker really helped with the mortgage application process.
As a first time buyer with little understanding of the mortgage system he was extremely patient, helpful and got me a good deal.

23 February 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad to hear that you had a positive experience with Simon! We appreciate that he was patient and helpful while getting you a good deal as a first-time buyer.

Rated 5 out of 5 stars

Helpful

Easy to contact and very willing to help. Friendly staff who are helpful and give honest advice. We’re very happy with the experience we’ve had from them since we’ve started using them in 2021

6 March 2026
Unprompted review
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Reply from Embrace Financial Services

We appreciate you taking the time to share your positive experience with us. We're happy to hear that our team has been helpful and supportive since 2021!

Rated 5 out of 5 stars

Anne has Been great help

Anne has Been great help and supported us along the way to getting our house and I couldn't ask for any better help.

Mr & Mrs Leonard

16 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that the support Anne provided was helpful during the process of getting your house. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Great service

Great experience assisting me with sorting out my mortgage for my new house and a big thank you to Anne Page for helping me navigate the same and purchase from start to finish. My financial situation was very complex as it was not what you would call a normal sale and purchase. I sold my property privately, and the house I purchased was also a private sale. To add to this I also had to sort out the remaining help to buy interests in my old property. And assisted me in getting everything sorted, and from initial conversation to completion day only took 4 months. Very happy with the service and would highly recommend.

5 February 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that Anne provided a great experience assisting with your mortgage for your new house. We are so glad we could help navigate your complex financial situation and private sales. Thank you for recommending our service!

Rated 5 out of 5 stars

Excellent service from my mortgage…

Excellent service from my mortgage advisor Anne page . They supported me through every step of the process and made everything clear and stress-free. They were always available to answer my questions and kept me updated throughout. I really appreciate their help and would highly recommend them to anyone looking for a reliable and professional mortgage advisor.

19 February 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear about the excellent support you received from Anne! It's great to know that the process was clear and stress-free, and that your questions were answered promptly. We appreciate your recommendation!

Rated 5 out of 5 stars

First Time Buyer - Fantastic Service

I had the pleasure of working with EFS & Lee Dineley as a First Time Buyer navigating my first property purchase. Fanstastic service, would highly recommend the team!

10 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that your first property purchase experience with Lee was fantastic. We appreciate your recommendation and are grateful for your feedback!

Rated 5 out of 5 stars

I will be using this service again!

Anne page at embrace has been fantastic. I would definitely recommend. She has been so helpful and has been able to accommodate outside of the normal 9-5 hours, making it easy to book in an appointment. She is always there at the end of the phone for any queries. During what can be a stressful time, she really put me at ease and helped me secure the morgage offer that I needed. I will be using embrace again in the future and requesting Anne.

13 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful review! We’re delighted to hear how well Anne supported you throughout the process. She always goes above and beyond for her clients, and it’s great to know her flexibility and reassurance made a real difference during a stressful time. We truly appreciate your recommendation and look forward to supporting you again in the future.

Rated 5 out of 5 stars

We are more than happy to recommend…

We are more than happy to recommend this company who guided us through a difficult time for mortgage rates and kept us up to date with the process throughout.

Shaneel's insight, knowledge and patience meant a great deal to us and took the stress out of a stressful process, thanks again!

10 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind words! We’re thrilled to hear Shaneel was able to support you through a challenging time and make the process feel smoother. We truly appreciate your recommendation and are always here if you need anything in the future.

Rated 5 out of 5 stars

Anne Page is incredible!

Anne is incredible.
She is there every step of the way. No question is a silly question.

Anne has given us so much of her time and enjoy and its very much appreciated. Thank you!

12 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely review. We’re so glad to hear how supported you felt throughout your journey with Anne, she always strives to give her clients time, reassurance, and clear guidance.

Thank you again from all of us at Embrace!

Rated 5 out of 5 stars

I can’t recommend Anne Page at Embrace…

I can’t recommend Anne Page at Embrace Financial Services highly enough. From start to finish she has been absolutely amazing. She truly goes above and beyond for her clients and is always there to answer any questions, no matter how big or small.

Anne is incredibly informative and explains everything so clearly, which made the whole process so much less stressful. She was always quick to respond, patient, and made sure we fully understood every step along the way.

Her knowledge and professionalism are outstanding, and you can really tell she genuinely cares about getting the best outcome for her clients. If you’re looking for someone reliable, supportive, and truly the best around, Anne at Embrace Financial Services is the person to go to. I’m so grateful for all her help and wouldn’t hesitate to recommend her to anyone looking for a mortgage advisor.

24 July 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to share such a wonderful review. We’re absolutely delighted to hear how positive your experience with Anne has been.

Anne takes great pride in providing clear guidance, consistent communication, and truly personalised support, so it’s fantastic to hear that her dedication made the process smoother and less stressful for you. Knowing that you felt informed, supported, and fully confident at every step means a great deal.

Your kind words about her professionalism, knowledge, and commitment to going above and beyond are hugely appreciated. We’re grateful you chose us, and even more grateful for your recommendation.

Rated 5 out of 5 stars

Positive feedback

Just a quick shoutout to Wayne, we are proceeding smoothly with our new purchase and have had a great experience with EFS and Wayne Danks who is handling our mortgage application. Wayne has kept everything simple and straightforward and provides regular updates, something which is really important for us. I would highly recommend EFS and especially Wayne.

11 March 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for taking the time to share your experience. It’s great to hear that your purchase is progressing well and that Wayne’s clear communication and steady support have made things easier throughout the process. We really appreciate your recommendation and are glad to be part of your journey.

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