Empava 59JT408 LED Whirlpool Bathtub We love this tub!! Empava designed it so well with how beautiful it is and has all the functions anyone could want in a whirlpool tub. It arrived in perfect co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Custom ordered tub came exactly as ordered. The only issue was the blower motor for the air jets came unbolted from frame. Doesnt seem to be any damage but might want to consider either nylon lock nut... See more
We purchased our Empava cooktop about one year ago through Amazon. The first thing we noticed is when you turn the switch on for a burner, it's tricky and often doesn't light up. You have to keep tryi... See more
Company replied
Ordered tub on July 1, and was told it would be 3-4 month before we received. I said no problem. We’re on October 16 and still have not received it. I called over 20 times and no one answers the ph... See more
Company details
Written by the company
Looking for kitchen and bathroom improvement solutions? Empava Appliance has got you covered! Our online store offers a wide range of top-quality products to suit all your needs, including range hoods, ovens, induction cooktops, gas ranges, bathtubs, and more. We specialize in delivering high-end appliances that combine style, functionality, and affordability, so you can enjoy maximum satisfaction and convenience in your home. Our products are designed with your comfort and safety in mind, and we guarantee exceptional performance and durability. At Empava Appliance, we strive to exceed your expectations, and we offer a hassle-free shopping experience with fast shipping and easy returns. Whether you're renovating your kitchen or upgrading your bathroom, our expert team is always available to assist you in making the best choice. So why wait? Visit our website today and explore our wide selection of kitchen and bathroom appliances, and take the first step towards creating your dream home!
Contact info
Don Julian Road 15253, 91745, City of Industry, United States
- +1 (888) 682-8882
- support@empava.com
- www.empava.com
3.5
Average
228 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The top part of the hood has the holes but all of the rivets in the front are missing. and the fans have a vibration
The rivets are missing on the top in the front. and the fans have a pretty bad vibration
3 February 2023
Reply from Empava Appliances
Hi Garr, thank you for the review. We are sorry to hear that you didn't have a great experience. If you could email me at support@kitchenappliancestore.com so we could further resolve the issue at hand. Please specify this is regarding your review so we can better assist you. Looking forward to speaking to you.
Overall
Overall, nice product. One of the units has a hair line crack and we will have to replace. 1
9 January 2023
Reply from Empava Appliances
Hello Robert, we are sorry to hear that you received a damaged product. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. We are sorry this was not your experience. Please reach out to support@kitchenappliancestore.com, we would love to help.
Great so far
I bought my Empava cooktop online and it was delivered sooner than expected, so that was great. The installation was quite easy too. I basically took my old cooktop out and dropped in the new one. I did have to reuse my old gas line adapter for the gas hose connection. The Empava looks nice and started up great! I’ve only had it for a week so I don’t know how durable it’s going to be long term.
22 January 2023
Reply from Empava Appliances
Hello Thomas. We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. If there is any other service we can provide for you or questions we can answer, please get in touch with us!
My appliance.
My appliance that I ordered came earlier than was 1st stated and it is awesome and looks better installed than the pictures I were looking at, truly a nice appliance. I will definitely be using your company again.
2 January 2023
Reply from Empava Appliances
Hello Reginald, Thanks for sharing your positive review. Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. If you have any further needs or questions, please reach out! Thanks again, and have a wonderful day.
Broken
Well, first of all my product was delivered in a thousand pieces, so I don't really know if it is good.
6 January 2023
Reply from Empava Appliances
Hi George, We are sorry that your experience at Empava didn’t quite match your expectations. We’ll strive to do better. Thank you for the feedback and we hope you visit us again!
It's a beautiful oven....speedy…
It's a beautiful oven....speedy delivery right to our home...wife and I are very pleased
13 January 2023
Reply from Empava Appliances
Thank you, John. It makes our day to hear that we were able to provide you with 5-star service. We'll make sure the entire team at Empava receives your feedback-they'll be thrilled to hear your kind words. If there's anything we can do to serve you further, let us know.
A OK as far as delivery goes.
No, l haven't had a chance to use the product yet.
Thank You
10 January 2023
Reply from Empava Appliances
Hello Eddie, Thank you so much for your review. Your review means a lot to us. If there is any other service we can provide for you or questions we can answer, please get in touch with us! -Empava Support Team
I called the technical assistance line…
I called the technical assistance line twice during the install/test process, and both times my calls were quickly answered by a friendly and helpful representative. and my questions were quickly and clearly answered. Very pleased with the products quality for the price, and VERY impressed with the customer service.
9 January 2023
Reply from Empava Appliances
Hello Chris, Thanks for your review! We are so happy to hear the Empava 24WOA01 wall oven is working well for you. We love hearing from our customers and we’re always looking for ways to improve our products. If there’s anything else we can do, please let us know.-Empava Support Team
Ease of purchasing a quality Oven!!
Easy of ordering and getting my new oven shipped to me and receiving it. It is a top of the line oven. I thank you for a pleasant buying experience.
28 November 2022
Reply from Empava Appliances
Hey Danny, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Good customer service
Good customer service. Good communication. Had damages in shipping, very easy replacement of damaged oven.
6 December 2022
Reply from Empava Appliances
We would not be able to grow and develop without feedback like yours, Thomas. We are thrilled you had a great experience with us and hope to see you enjoy the oven!
Product arrived quickly and works…
Product arrived quickly and works perfectly
Very pleased
3 December 2022
Reply from Empava Appliances
Hey David, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
No QC at all, be aware.
First of all, it does work on a basic level. But the quality is horrendous, so the functionality feels more like luck than engineering. I have an empava cooktop that has done well for us so I expected similar quality in this wall oven and it just wasn't there. The knobs are crooked, the fan was slapping its enclosure, and every single screw on the outside body of the unit was loose or stripped. Honestly extremely poor quality control, but the oven does appear to function so far. Overall, the quality has unfortunately caused me to be wary of Empava products from here on.
3 December 2022
Reply from Empava Appliances
Hey Alex, we are very sorry to hear that your experience with our oven has not been consistent with the standard of quality that we strive for at Empava. If there is anything we can do to assist you, please do not hesitate to reach out to the Empava Team at +1 (888) 682-8882. Please know that we value your feedback, and we are passing it along to our quality teams as we seek to continuously improve. Kindest regards. -Empava Customer Service Team.
No one gets 5 srarsIt was just a great experience on line…
It was just a great experience on line thank you
28 November 2022
Reply from Empava Appliances
Dear Thomas, we appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.
Reply from Empava Appliances
Hi Chris. Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your trust. Please view the private message we sent. We look forward to hearing from you.
-Empava Customer Service Team.
This was the second oven I got
This was the second oven I got, the temperature jumps all around and will not stay at 350 degrees, we called and 2 managers told me it’s supposed to do that and there is nothing they can do. Do not buy this wall oven it is the worst. It won’t even stay at 350!!
30 November 2022
Unprompted review
Reply from Empava Appliances
Thank you for your feedback, Michelle. We are very sorry that our oven was not the best fit for your needs, and we apologize for your frustration. When the oven reaches a certain temperature, the heating tube will stop heating and become dark. When the temperature in the oven drops to a certain value, it will heat up again, and continue to cycle. Please know that we are passing your feedback along and using it as we seek to continuously improve our products and processes. Kindest regards.
Reply from Empava Appliances
Thank you for your trust in empava. Enjoy your experience on Empava.
I ordered the item and was told it…
I ordered the item and was told it would ship within a few days. When i called in to ask why it didn't ship, I was RUDELY informed that it wouldn't ship until Mid-December. The lady was extremely rude. I cancelled the order as a result.
16 November 2022
Reply from Empava Appliances
Thank you for your feedback. You can contact our customer service team for further help. Have a nice day.
Reply from Empava Appliances
Thank you for your trust in empava. Enjoy your experience on Empava
Reply from Empava Appliances
Thank you for your trust in empava. Enjoy your experience on Empava
Very good customer service
5 November 2022
Reply from Empava Appliances
Thank you for your trust in empava. Enjoy your experience on Empava
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.