Empava 59JT408 LED Whirlpool Bathtub We love this tub!! Empava designed it so well with how beautiful it is and has all the functions anyone could want in a whirlpool tub. It arrived in perfect co... See more
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Custom ordered tub came exactly as ordered. The only issue was the blower motor for the air jets came unbolted from frame. Doesnt seem to be any damage but might want to consider either nylon lock nut... See more
We purchased our Empava cooktop about one year ago through Amazon. The first thing we noticed is when you turn the switch on for a burner, it's tricky and often doesn't light up. You have to keep tryi... See more
Company replied
Ordered tub on July 1, and was told it would be 3-4 month before we received. I said no problem. We’re on October 16 and still have not received it. I called over 20 times and no one answers the ph... See more
Company details
Written by the company
Looking for kitchen and bathroom improvement solutions? Empava Appliance has got you covered! Our online store offers a wide range of top-quality products to suit all your needs, including range hoods, ovens, induction cooktops, gas ranges, bathtubs, and more. We specialize in delivering high-end appliances that combine style, functionality, and affordability, so you can enjoy maximum satisfaction and convenience in your home. Our products are designed with your comfort and safety in mind, and we guarantee exceptional performance and durability. At Empava Appliance, we strive to exceed your expectations, and we offer a hassle-free shopping experience with fast shipping and easy returns. Whether you're renovating your kitchen or upgrading your bathroom, our expert team is always available to assist you in making the best choice. So why wait? Visit our website today and explore our wide selection of kitchen and bathroom appliances, and take the first step towards creating your dream home!
Contact info
Don Julian Road 15253, 91745, City of Industry, United States
- +1 (888) 682-8882
- support@empava.com
- www.empava.com
3.5
Average
228 reviews
Hasn’t replied to negative reviews
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Received wall oven as stated
Received wall oven as stated. However, there was no paperwork with wall oven in box or oven....nothing to state a warranty, or anything. Or proper wiring hookup... I'm happy with oven, but where's paperwork??
21 March 2023
Reply from Empava Appliances
Hi Henry. We sincerely apologize for the inconvenience we caused you but appreciate you sharing this feedback so we can improve for future guests. We will send a follow-up email, which attached the warranty details and paperwork of this oven.
Please reach out to support@kitchenappliancestore.com with any further comments or suggestions you wish to share. We would be happy to help.
Best,
Empava
Great prices but could make shipping…
Great prices but could make shipping stuff better by protecting there good better!
17 March 2023
Reply from Empava Appliances
Hi Kyle, thank you for the review. We would not be able to grow and develop without feedback like yours. We will make every effort to ensure the safety of the products and provide a superior customer experience for future clients. If you have any needs, please let us know!
My stove just showed up
My stove just showed up. The third one. The first one vanished.second one is dented in and the box has a large dent/tear in it. Finally got my stove. Im happy right now! Thanks Empanadas for working so hard to get me my stove finally. Shipping nightmare was not your fault.
16 March 2023
Reply from Empava Appliances
Hi Katherine. We’re so sorry that your experience did not match your expectations. This is on us. Your happiness is our priority, and we would love the opportunity to make things right.
Our team has responded to your email and hopes to solve your problem at hand. Check your mailbox so we can give further help. Thanks
Bought a 2 burner induction cooktop
Bought a 2 burner induction cooktop. Bought it over a year ago and just recently installed it in a new addition to home. Worked for about 3 days. Right burner worked fine. Left burner non-functional. Customer support chatbot(?) was initially very difficult to work with (as all chatbots are). Had much better luck once I was able to get through to a actual person. They agreed that unit was not working as it should and worked with me to get it replaced. Looking forward to getting a replacement. Have a 24 inch Empava wall oven that works like a charm so am looking forward to getting the matching cooktop replaced.
13 March 2023
Unprompted review
Reply from Empava Appliances
Hi Wesley. Thanks for the confirmation and for sharing your positive review of our service. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Larger items may require delivery help
Only challenge to delivery is that it's curbside for larger items and I needed a neighbor's help to get the item into place. Item was packed very well for shipping and driver was courteous.
10 March 2023
Reply from Empava Appliances
Hi Michael, we’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. If you have any further needs or questions, please reach out! Have a wonderful day!
Great Service!
Easy site to use, quick delivery! Enjoying both our Empava applicances, the wall oven and gas range.
6 March 2023
Reply from Empava Appliances
Hey Alexandra, thank you for sharing your experience with us here at Empava! Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We take pride in our customer service, if there’s anything else we can do, please feel free to reach out. Have a great day!
Very happy with new oven
Oven was easy install. Seems to maintain accurate temperature which was very important for my baking. Only complaint is I can't find an extra rack and their wasn't a great cooking guide
20 February 2023
Reply from Empava Appliances
Thank you for your review, Rod. We’re grateful for your feedback. Empava customers are always encouraged to reach out to our team if they have any questions.
Please know that we are passing your feedback along to our quality teams as we seek to continuously improve. I cannot say when or if the guide will come out better soon, but rest assured that your voice will be heard. Have a wonderful day!
Wall oven
I liked the appearance of the oven and was a GREAT price so far it's performance has been flawless
20 February 2023
Reply from Empava Appliances
Hi Michael. Thanks for sharing your positive review of Empava-24WOC02 wall oven. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our service. Hope to serve you again soon and have a wonderful day!
Less than stellar experience
Less than stellar experience. Complete waste of my time. Made an Order for a stove top from Empava and my order was suddenly canceled without any explanation as to why. Seemed like a great deal but unfortunately, i had to make the purchase elsewhere and with a different brand.
23 February 2023
Reply from Empava Appliances
Hi Scott, we are sorry that we did not send an email first to explain why. The truth is that our website has detected that this is a high-risk order. In order to avoid losses for both parties, we have to cancel the order.
I sincerely apologize for the inconvenience we caused you but appreciate you sharing this feedback so we can improve for future guests. We hope we have the opportunity to deliver a five-star experience next time. Thanks
Have ordered a oven, was scratched. Had a replacement come and the same thing.
Both ovens are scratched, not going to continue to send back.
23 February 2023
Reply from Empava Appliances
Hello Kelsey, we are very sorry to hear that your experience with our wall oven has not been consistent with the standard of quality that we strive for at Empava. If there is anything we can do to help you with the second oven, do not hesitate to reach out to the Empava Team at +1 (888) 682-8882 or email us at support@kitchenappliancestore.com. Please know that we value your feedback. We hope we have the opportunity to deliver a five-star experience next time.
Loud. Poor lighting. Nice appearance. Good suction.
We have had this installed for a few days now.
First impression? Disappointed.
It's loud (on the lowest setting) and the lights are too dim. We already miss our quieter and brighter older range hood.
On the positive side, the suction is very good and the appearance is nice. It's stainless steel after all.
The very dim lighting and the sound level on the lowest setting make me want to replace it. This is unfortunate because we paid an electrician to come and install it.
6 March 2023
Reply from Empava Appliances
Hi Dear,
Thanks for your review! We love hearing from our customers and we’re always looking for ways to improve our products.
I’ve passed your feedback about the sound level and lights to our product team. I cannot say when or if the feature will come out better soon, but rest assured that your voice will be heard. Feel free to reach out with additional concerns or questions you may have about your product. We'd love to help. Have a great day!
Someone finally called and listened to…
Someone finally called and listened to me about FedEx deliveries. The FedEx driver service guy is a scary rude man. I don’t want him on my property and I appreciate that your company is re-shipping my oven with UPS. Thank you very much.
2 March 2023
Reply from Empava Appliances
Thank you for your kind words, Joan. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Reply from Empava Appliances
Dear Curt, thank you for sharing your experience with us here at Empava! If there’s anything else you need, please let us know. Have a great day!
Great customer service!
25 February 2023
Reply from Empava Appliances
Hi Matthew.
Thanks for your review! It is because of customers like you that we continue to improve as a business! If there’s anything else we can help you with, please let us know. Have a wonderful day!
quick response for missing parts.
23 February 2023
Reply from Empava Appliances
Hi Dear, thank you for your review. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Bad Customer Service
The representative I talked to on the phone, Amy, was very rude. She kept interrupting every time I went to explain my situation she would say to let her finish speaking and that I wasn’t understanding what she was saying, even if she wasn’t speaking or did not say anything previously. She made it very difficult to reach a resolution to the problem.
9 February 2023
Reply from Empava Appliances
Hey Stinky.
I wanted to reach out and apologize for the experience you had with our team. This is not typical of us and can assure you it wouldn't happen again.
As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
If there is any way to earn your trust in the future please let me know. Also, feel free to drop a email to support@kitchenappliancestore.com regarding your problem, we’ll solve this issue at hand. Thank you.
The price was better than the big box…
The price was better than the big box stores and the shipping was extremely fast. The range hood was well packed and arrived with no damage. This is the best range hood that I've ever had...instead of one puny fan the Empava had two large fans that really move the air...there's no comparison to the other hoods on the market at similar prices.
5 February 2023
Reply from Empava Appliances
Hi James, Thank you for your detailed review. We are so glad to hear that the range hood is working well and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know. Have a nice day!
I need to get in touch with you
I need to get in touch with you. The front right burner does NOT ignite every time you try to use it.
25 January 2023
Reply from Empava Appliances
Hi Dina. Sorry for the late repsonse! We would like to get this taken care of, but we will need additional information. Could you take a short video and send it to support@kitchenappliancestore.com? Please attach you order number as well. Our warehouse will support you directly. Thank you and hope we have the opportunity to deliver a five-star exerprience. Have a great day!
Customer service is great.
Looking online they run about half the price of other major bands and seem to have good reviews. Bought a range hood. First time broken and they agree to send another. Customer service is great.
24 May 2022
Unprompted review
Reply from Empava Appliances
Hello Alan, Thanks for sharing your positive review of our of that range hood. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our of that service. Your review just made our day. Thank you so much!
you forgot to send my first oven a week…
you forgot to send my first oven a week later I called , and you sent another, thanks
16 January 2023
Reply from Empava Appliances
Hi Marlene, I'm sorry about your experience. We appreciate your feedback about our products and if there is anything further you would like the share, please feel free to reach out. Hoping we have the opportunity to deliver a five-star experience next time. Thank you.
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