Wow! After attempting my own efforts with online frames etc for other relatives, I was blown away by the care and respect for my Grandfather’s WWI medal ribbons. Yes there’s a long processing time bu... See more
Company replied
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Review summary
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Empire medals have provided myself an excellent service, they managed to turn around my order extremely quickly due to a surprise 90th birthday for my dad. Becki from their customer services was fa... See more
Company replied
Really pleased with the workmanship and overall look of medal ribbons. Got one for myself and 3 others for my comrades who served with me. A surprise gift for them.Im sure they will wear with pride on... See more
Company replied
Beautiful set of replica WW1 medals purchased for my 95 year old Uncle so he can wear his father’s medals on Remembrance Sunday as the originals were sadly stolen. He was thrilled to receive them. Tha... See more
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Company details
- #14 of 15 best companies in Trophy Shop
- #28 of 30 best companies in Art supply shop
Written by the company
The Empire Medals brand pays homage to our great military heroes past and present to whom we salute and remain ever proud to serve. The replica medal collections are manufactured in Birmingham’s famous Jewellery Quarter using methods and skills dating back to the very first medals ever to be struck in the United Kingdom. In addition to this we also retail engraving gifts, embroidered clothing plus much more.
Contact info
B10 Leasows Court, Queensway, TF1 7AF, Telford, United Kingdom
- 01952 327571
- info@empiremedals.com
- www.empiremedals.com
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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From the moment I placed my order
From the moment I placed my order to the actual received finished product the communication was excellent.
The expected delivery date was 28 working days but received the framed product approximately 9 days from the time I posted the medals etc off to receiving the completed framing. All done to an excellent product that. Was perfect for me and my family. The medals were cleaned and ribboned and presented perfectly in order.
My experience with Empire Medals is 100% satisfaction and thank them for a beautiful product in memory of my father during WEII.
Thank you Empire Medals.
27 April 2026
Unprompted review
Reply from Empire Medals Ltd
Thank you so much for your wonderful review.
We're delighted to hear that you were happy with the communication throughout your order and that your framed medals arrived much sooner than expected. It's always our aim to complete orders as quickly as possible without compromising on quality.
We're especially pleased to know that the finished display was exactly what you and your family were hoping for. It means a great deal to us to be trusted with preserving such important memories, and we're honoured to have helped create a fitting tribute to your father.
Thank you for choosing Empire Medals and for taking the time to share your experience. We really appreciate your support.
I can only speak as I see.
I can only speak as I see.
Great Company.
Great Product.
Great Service.
Would recommend to all.
8 May 2026
Unprompted review
Reply from Empire Medals Ltd
Thank you for your kind review.
We're so pleased to hear that you were happy with your experience and that you were satisfied with both our products and service.
Thank you for your recommendation and for choosing Empire Medals. We really appreciate your support and look forward to helping you again in the future.
Reply from Empire Medals Ltd
Thank you for your review.
We're delighted to hear you were happy with both our service and the speed of delivery. We always aim to provide a smooth experience from ordering through to delivery, so it's great to know we achieved that for you.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
Empire Medals Ltd
Prompt dispatch and delivery. Good updates.
Excellent quality. Well made with good finish. Looks great.
Very helpful staff when contacted with any queries or issues.
Extremely pleased
20 April 2026
Reply from Empire Medals Ltd
Thank you for your fantastic review.
We're delighted to hear you were pleased with the quality of your order and that you found our updates and delivery service helpful throughout the process. It's also great to know our team was able to assist with your queries.
Thank you for your kind words and for choosing Empire Medals. We really appreciate your support and look forward to helping you again in the future.
Purchased as a gift for my Dad as he…
Purchased as a gift for my Dad as he has lost his Service Medal. Very impressed with the wooded box and the engraving on the medal.
20 April 2026
Reply from Empire Medals Ltd
Thank you for your lovely review.
We're so pleased to hear that you were impressed with the wooden box and the engraved medal. We hope it made a special and meaningful gift for your dad.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
highly recommend
everything from talking to the operative, who was very helpful, to receiving my clean and display boxed medals was excellent. would highly recommend.
17 April 2026
Reply from Empire Medals Ltd
Thank you for your wonderful review.
We're delighted to hear that you were happy with the service you received from start to finish. It's great to know our team was able to help and that you were pleased with your cleaned medals and display case.
Thank you for your recommendation. We really appreciate your support and look forward to helping you again in the future.
Looks fantastic.
The box arrived safely wrapped in bubble wrap. The item is hand made using real wood. I like the hooks that you fix inside to hold the medal bars - except the screws that came with it are slightly too long - filed off the excess - although it’s at the back of the box - it might scratch the wallpaper. Both sets of medals are proudly presented - looks fantastic.
17 April 2026
Reply from Empire Medals Ltd
Thank you for taking the time to leave such a lovely review.
We're delighted to hear you're pleased with your display case and that your medals are now proudly displayed. It's great to know everything arrived safely and that you were happy with the quality and craftsmanship.
Thank you also for your feedback regarding the screws. We really appreciate you pointing this out and will pass your comments on to the team as we are always looking for ways to improve our products.
Thank you again for your support, and we hope to help you again in the future.
GSM ribbon bar. N.I.
Really pleased with the workmanship and overall look of medal ribbons. Got one for myself and 3 others for my comrades who served with me. A surprise gift for them.Im sure they will wear with pride on formal occasions. Delivery was a bit longer than expected, (but when you realise the amount of orders they must receive, it's no surprise)that been said wasn't too long a wait for what is a quality item. Summerise, great product, great price, great service. All items securely packaged and a complimentary sweet was a nice touch. Will definitely use again, happy to recommend. Many thanks to all the team concerned. ⭐️⭐️⭐️⭐️⭐️
17 April 2026
Reply from Empire Medals Ltd
Thank you for your great review.
We're really pleased to hear you were happy with the quality of your GSM Northern Ireland ribbon bars. It's lovely to know you've bought them for yourself and your comrades—we hope they enjoy receiving them.
Thank you for your patience with the delivery. We always do our best to get orders out as quickly as possible while maintaining the quality of our products.
We're also glad you liked the packaging and the complimentary sweet!
Thanks again for your recommendation. We really appreciate your support and look forward to helping you again in the future.
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Excellent service
Excellent service, good quality and the mounting of the medal was completed professionally.
20 March 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
I would give 5* but my initial order…
I would give 5* but my initial order taken over the phone wasn’t acted upon. Re ordered when phoned to ask what was going on and my mini medals arrived in good time and beautifully mounted
20 March 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. Sorry to hear of the mix up. We are glad that you’re happy with the service provided! We hope to see you again soon!
Fantastic quick service, high quality
Fantastic quick service. The quality is really good, I also asked for a change to the inscription after I’d received the frame I’d ordered (my fault not theirs) and it was no problem and resolved very quickly.
20 March 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Very good product. Very good price and very good service. Faultless.
Just a very good experience. With this product you can tell they have the right motivation.
19 March 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Excellent Service
18 March 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Service was phenomenal
Service was phenomenal. I could not ask for anything better. Would deal with this company ANY time. Thank you
18 February 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Miniature medal.
My medal arrived a little later than expected, however, when you realise how busy the company is, that was acceptable. My medal was swing mounted (like the original). It is top quality and well packaged.
17 February 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Great customer service
17 February 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Customer service is non existent
Customer service is non existent, they take for ever to carry out orders and site is not clear when ordering. I ordered a medal bar for my wife’s medals for when she has to wear on her uniform on a few occasions. The order was late and only acknowledged when I contacted and then it took another couple of weeks. I missed the tab that indicated sow on or bar and ordered the wrong one which I accept but I contacted and the lady said she would send the right part but nothing, it’s been going on since November so I’m unable to recommended then. Very poor service. Order 94819
30 November 2025
Unprompted review
Reply from Empire Medals Ltd
We’re really sorry to hear about your experience and the frustration caused by the delays and communication issues.
This is not the standard we aim to provide, and we completely understand how important it was for your wife to have the correct item in time.
We’re pleased that this has now been resolved, but we recognise that the overall experience fell short. We’re reviewing what happened with your order to improve both our turnaround times and communication going forward.
Thank you for your feedback—it’s genuinely appreciated and helps us do better.
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
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