Wow! After attempting my own efforts with online frames etc for other relatives, I was blown away by the care and respect for my Grandfather’s WWI medal ribbons. Yes there’s a long processing time bu... See more
Company replied
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Review summary
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Empire medals have provided myself an excellent service, they managed to turn around my order extremely quickly due to a surprise 90th birthday for my dad. Becki from their customer services was fa... See more
Company replied
Really pleased with the workmanship and overall look of medal ribbons. Got one for myself and 3 others for my comrades who served with me. A surprise gift for them.Im sure they will wear with pride on... See more
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Sent my medals away to be Engraved, Cleaned, Stay-Bright coated and Court Mounted. Had them back today, neatly and securley packaged and i am over the moon with them. Contacted them for advi... See more
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Company details
- #14 of 15 best companies in Trophy Shop
- #27 of 30 best companies in Art supply shop
Written by the company
The Empire Medals brand pays homage to our great military heroes past and present to whom we salute and remain ever proud to serve. The replica medal collections are manufactured in Birmingham’s famous Jewellery Quarter using methods and skills dating back to the very first medals ever to be struck in the United Kingdom. In addition to this we also retail engraving gifts, embroidered clothing plus much more.
Contact info
B10 Leasows Court, Queensway, TF1 7AF, Telford, United Kingdom
- 01952 327571
- info@empiremedals.com
- www.empiremedals.com
4.4
Excellent
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Customer service is non existent
Customer service is non existent, they take for ever to carry out orders and site is not clear when ordering. I ordered a medal bar for my wife’s medals for when she has to wear on her uniform on a few occasions. The order was late and only acknowledged when I contacted and then it took another couple of weeks. I missed the tab that indicated sow on or bar and ordered the wrong one which I accept but I contacted and the lady said she would send the right part but nothing, it’s been going on since November so I’m unable to recommended then. Very poor service. Order 94819
30 November 2025
Unprompted review
Reply from Empire Medals Ltd
We’re really sorry to hear about your experience and the frustration caused by the delays and communication issues.
This is not the standard we aim to provide, and we completely understand how important it was for your wife to have the correct item in time.
We’re pleased that this has now been resolved, but we recognise that the overall experience fell short. We’re reviewing what happened with your order to improve both our turnaround times and communication going forward.
Thank you for your feedback—it’s genuinely appreciated and helps us do better.
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Excellent service and kept informed all…
Excellent service and kept informed all the way through.
20 January 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Product excellent
Product excellent, however having purchased previously with no time delays on delivery unfortunately this one took over 6 weeks due to paper for certificate being out of stock.
22 January 2026
Reply from Empire Medals Ltd
Thank you for your feedback—we’re really pleased to hear you’re happy with the product.
We’re very sorry for the delay on this occasion. Unfortunately, we experienced an unexpected stock issue with the paper, which impacted our usual turnaround times. We understand how frustrating this must have been, especially given your previous experience with us.
We’re working to ensure this doesn’t happen again and appreciate your patience and continued support.
Quality service and choice
I have been looking for a good medal display case for ages. The quality and choice of a backboard in the colours of your serving corp/regiment makes these a more suitable way to display your medals. Service from order to delivery was excellent.
22 January 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
The finished medal mounting looks…
The finished medal mounting looks great, all cleaned and great service. Timescale was a little long but was over xmas period so cant fault that!
21 January 2026
Reply from Empire Medals Ltd
Thank you for your kind feedback—we’re really pleased to hear you’re happy with the finished medal mounting and the service provided.
We appreciate your understanding regarding the timescale over the Christmas period, as it can be a particularly busy time for us.
Thanks again for your support, it means a lot.
Customer Service
Initial order not of satisfactory quality but good Customer service sent replacements quickly and with no quibble.
19 January 2026
Reply from Empire Medals Ltd
Thank you for your feedback, and we’re sorry that the initial order didn’t meet the expected standard.
We’re really pleased to hear that our customer service team was able to resolve the issue quickly and to your satisfaction.
Your comments are appreciated and help us continue to improve both our products and service.
the medal i ordered was very well made…
the medal i ordered was very well made and sent in good pacageing
21 January 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Great job replacing my daughter’s medal.
Empire Medals did a great job replacing my daughters medal. It came in good time and looks amazing. I will definitely be using them again and would recommend them to anyone.
21 January 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Nice looking miniature medal
Nice looking miniature medal, took them longer than was normal as over xmas, i understood snd was kept in the loop after asking to be kept updated they did
21 January 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
They brought my dad’s medals back to life .
They brought my dad’s medals and memories back to life . They have been beautifully presented and will display them forever .
20 January 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Have used Empire for a number of years…
Have used Empire for a number of years without any issues but for some reason, on this occasion the service was extremely slow (waited nearly 3 months) and the communication was nonexistent unless I chased. Will be looking into other providers next time.
20 January 2026
Reply from Empire Medals Ltd
Thank you for your continued support over the years—it really does mean a lot to us.
We’re very sorry to hear that your most recent experience didn’t meet the standard you’ve come to expect. A delay of this length, along with the lack of communication, is not acceptable and we completely understand your frustration.
We’re currently reviewing what caused this to ensure it doesn’t happen again, particularly around both turnaround times and keeping customers informed.
We do hope we’ll have the opportunity to restore your confidence in us in the future.
Responded quickly to queries and…
Responded quickly to queries and informed me of due delivery.
20 January 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Excellent - definitely recommend
So pleased with the result Quicker than promised delivery. Well packed. Excellent definately recommend
20 January 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Well cuffed with the ribbon bar
Well cuffed with the ribbon bar. Will be getting some few more in the very near future. Many thanks.
19 January 2026
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Great Service
20 October 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Excellent work done
I found some medals in an old purse belonging to my late wife. I established that they belonged to her late uncle. They were dirty and had no ribbons attached. I sent them off to Empire Meals and received them back on Christmas Eve. They had been cleaned, had new ribbons attached and they were framed so that they could be put on display. Excellent work by empire Medals
23 December 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Excellent company
18 June 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
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