My experience was fairly good. Your sales rep was very knowledgeable and comprehensive in his presentation. I was not happy with the fact that he could not give me how many square yards the project... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Timely. Professional. I am a 3-time customer and my recent installation was for three rooms. However, I required a followup visit because a door was scratching my new ceramic tile. I was told ther... See more
Company replied
Installers were on time and friendly and did a great job with the installation of the floor itself. I was surprised that their solution to removing the old floor materials from the room was to to... See more
Company replied
Jose and his assistant were great! Everything went well and me and my wife are extremely happy with the floors There’s a small problem with the salesman Derrick that made the process a little more... See more
Company replied
Company details
Written by the company
Founded in 1959 as a family-owned business in the Chicago suburbs, Empire Today® has become a leader in the flooring industry, now serving more than 70 markets nationwide. Empire's Home Floor Advantage™ offers customers a premium, comprehensive flooring shopping experience that includes an in-home consultation with a dedicated flooring expert, transparent pricing, and quick professional installation for both residential and commercial customers. Empire’s selection of flooring products includes an expansive range of carpet, hardwood, tile, vinyl, and laminate flooring products from the most trusted brands in the industry. Exclusive product lines like Fresh Haven™ odor-neutralizing carpet, DuraVista™ premium luxury vinyl plank, and Everwood™ waterproof wood laminate flooring deliver both the classic style and modern conveniences that today’s customers demand, helping further set Empire apart from the rest of the crowd. Not sure where to start on your flooring shopping journey? A free, no-obligation consultation with Empire Today is just a click or call away.
Written by the company
Contact info
United States
- 800-588-2300
- www.empiretoday.com
4.1
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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The presentation
The presentation, options, and closure by the sales representative was a work of art! She made the process simple and experience great. Because of her, I’m quite pleased with Empire Today and will be looking forward to working with her in the future.
20 November 2025
Reply from Empire Today
Kenneth Hill, we're happy to hear that the sales consultant made the process simple and the experience great for you. We appreciate your positive feedback and look forward to working with you in the future.
Very prompt
Very prompt. Did my 3 bedrooms in less than 4 hours. They were great and very polite. I would recommend them to anyone. Thanks for your hard work.
13 November 2025
Reply from Empire Today
Donna Trovato, we're happy to hear that our team was prompt and efficient. We appreciate your recommendation and thank you for your positive feedback!
Very nice experience
The representative, Cristian Jicman, showed up on time.
He was very courteous, he listened and understood what we want. Although no immediate solution was found, he'll research it farther and get back to us. Looking forward to hearing from him soon. Very pleased with his service.
18 November 2025
Reply from Empire Today
Nancy, thank you for your kind words! We are thrilled to hear that our team provided you with exceptional service and made your buying experience with Empire a great one. We strive to exceed our customers' expectations and it's great to know that we succeeded with you. Thank you for choosing Empire!
Reza was amazing and really helpful
Reza was amazing and really helpful. I'm still waiting for the estimate. Would please expedite the email.
Thank you!
19 November 2025
Reply from Empire Today
Elizabeth Huret, we're happy to hear that you had a positive experience! Thank you for your feedback.
My new flooring looks beautiful
My new flooring looks beautiful! Quick, professional service. They aimed to please.
9 November 2025
Reply from Empire Today
Dawn, we're happy to hear that you find your new flooring beautiful! We appreciate your kind words regarding our quick and professional service.
WARNING
WARNING! DO NOT USE THIS COMPANY! I wish I would have read the reviews before choosing Empire! It has not even been 2 years and the laminate planks are already coming up from the edges. I have lived in my home for 20 years and the rest of my laminate flooring (not from Empire) still remains perfect. They told me it would be $500 to fix their subpar product.
18 November 2025
Unprompted review
Reply from Empire Today
Michelle Sand,
We appreciate you bringing this to our attention. We're sorry to hear that you're experiencing issues with the flooring. We will further review your concerns. Your feedback is valuable to us and will help us improve for the future.
Warning
Warning: Empire Hardwood Flooring – Lifetime Warranty Not Honored and complete lie like always.
I had Empire install hardwood flooring throughout my home in February 2021. This week, I contacted them to use the advertised “lifetime warranty,” and what followed was infuriating.
From the start, the company seemed determined to deny my claim. Melody in Dallas bombarded me with questions about pets, wheelchairs, cleaning habits, etc., as if trying to find any excuse to refuse service. I explained that the floors had not been abused—the problem is clearly poor installation, as the joints have started chipping over time. Yet, my warranty claim was denied.
She then asked if I had leftover planks. When I said yes, she claimed she “would not charge me for those” but would provide a quote for installation. Completely nonsensical—why would I pay for planks I already own? Why would I EVER give more money to this company who lies about a life time warranty.
This experience has been mind-boggling and extremely frustrating. The advertised lifetime warranty is misleading. My floors are chipping due to shoddy installation, and Empire refuses to take responsibility.
Do NOT even think about using this company if their main selling point is life time warranties.
18 November 2025
Unprompted review
Reply from Empire Today
Michael, we really appreciate your taking the time to let us know about your concerns. We genuinely apologize for the inconvenience this situation has caused. Your experience is important to us, and we’ll further review your concerns.
Good experience for carpet replacement
Reza demonstrate exceptional interpersonal skills, fostering an environment of respect and collaboration. Reza exemplifies integrity and empathy.
18 November 2025
Reply from Empire Today
Majeedah, thank you so much for your kind words. We're thrilled to hear that you had a great experience with us! Our team takes pride in providing excellent service, and we're glad that he was able to help you find the perfect match. Thanks for choosing us!
Henry was a great representative and…
Henry was a great representative and helped me pick the perfect carpet for our home. I was also really pleased with the pricing and how fast they could come to install.
18 November 2025
Reply from Empire Today
Mary Jane Farnsworth, we're happy to hear that you had a great experience! It's terrific that Henry helped you find the perfect carpet and that you were pleased with our pricing. Thanks for your feedback.
Salesman was great and informative.
16 November 2025
Reply from Empire Today
Kathleen, customer satisfaction is our priority, and nothing is more rewarding than a satisfied customer. We’re thrilled to hear that your experience exceeded your expectations from start to finish. We are incredibly happy to hear about your experience. We value your business and look forward to working with you on future projects!
Installers were great in every way, just not enough of them
Installers were great in every way. The only down side was there was only two of them and they were at my house for about 11 hours, to install carpet in 2 rooms, a hallway, and a staircase, which I was not expecting. This made for a late night for us to be up waiting for them to complete the job, which of course was not their fault. Carpet came out beautiful.
9 November 2025
Reply from Empire Today
Tamara, thank you for your kind words! We are thrilled to hear that our team provided you with exceptional service and made your buying experience with Empire a great one. We strive to exceed our customers' expectations and it's great to know that we succeeded with you. Thank you for choosing Empire!
Great Representative
You had a great representative! Very knowledgeable, professional, he took his time explaining everything and answered all questions asked!!
16 November 2025
Reply from Empire Today
Loretta Ford, we're happy to hear that our sales consultant was so helpful! We appreciate you taking the time to share your positive experience with their knowledge and professionalism.
My Wonderful Experience with Empire Today
The Empire contract representative was very knowledgeable, professional and helpful. He provided us with a variety of flooring to select from at affordable prices. After the completion of our in-home consultation, my wife and I were very satisfied with our contract. I would definitely recommend Empire Today to other friends and family members.
15 November 2025
Reply from Empire Today
Lawrence Buckner, we're happy to hear that you were satisfied with the selection and consultation. It's great to know the sales consultant was knowledgeable and helpful. Thank you for recommending our services to your friends and family!
Reply from Empire Today
Corrado, we're glad you had a positive experience. Thank you for letting us know about the professional service you received.
Joseph was excellent
Joseph was excellent! He was detailed in his accessment of my flooring needs. He answered all my questions and was patient with me during the selection process. I would 100% recommend him.
13 November 2025
Reply from Empire Today
Marcia G, we're happy to hear that you had a positive experience! We appreciate your kind words regarding the assistance you received during your flooring selection. Thank you for recommending our services!
Reply from Empire Today
Larry S, we appreciate you taking the time to share your positive experience with our services. We're happy to hear that you found our service professional.
Everything was great just the price was…
Everything was great just the price was too high
16 November 2025
Reply from Empire Today
Elvis Santana, we're happy to hear that you enjoyed everything. We appreciate your feedback regarding the price.
It was easy to get an estimate
It was easy to get an estimate. The man that came to the house was so easy to get along with and gave me an estimate it didn't take all my whole day he was just great I would recommend it to anyone
16 November 2025
Reply from Empire Today
Patricia Morris, we're happy to hear that the estimation process was easy and efficient. It's great to know the sales consultant was pleasant and respectful of your time. Thank you for recommending our services!
Representative was very helpful.
16 November 2025
Reply from Empire Today
Anthony Palomera, we appreciate your positive feedback and are so glad our sales consultant was helpful to you!
You performed admirably.
15 November 2025
Reply from Empire Today
Peju Peters, we strive to leave a positive impression during our in-home consultations and are happy to hear that we did just that. Thank you for sharing!
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