Empress Mimi Reviews 635

The system had a glitch and didn’t recognise my change in address so I got in touch with the team and Jezza was prompt to respond and looked after it.

Still waiting for refund after almost 3 weeks. Will not order again.

The customer service rep communicated well and was friendly and understanding! Thanks for helping me with my return!

The product is cute, comfy, and surprisingly supportive. Their service was incredibly helpful throughout the process.

Purchased a beautiful set from EM, but due to an error sizing on my part had to return it. Jezza was a HUGE help during the returns process and I can't comend her highly enough for the updates throughout.

This is the second time Jezza has helped me pause my membership. She makes it easy and does it without judgement.

I LOVE Empress Mimi! I'm an Empress Box subscriber and the lingerie I received had been nothing short of extraordinary! The staff is so helpful with my requests, I always feel so cared for! I spoke with Jezza recently and talking to her was the best customer service experience I've ever had!
Customer for life!!

Very responsive and communicative! I was able to pause my subscription order without any issue and the team has always responded to my emails in a timely manner.

There was a manufacturing issue with the initial surprise set I received, but Jezza worked hard to rectify the situation so that I could swiftly get a new set. The bodysuit I ordered was perfect straight out of the package. Highly recommend this company!

Jezza was very communicative and helpful in answering a number of questions, solving problems, and offering perks to give me an excellent customer service experience

Just bought my girlfriend the Empress subscription box and received our first one, the Queen of Cups. My God was it amazing! Stunningly beautiful. She loves lingerie but was completely blown away. The detail and quality looked and felt amazing. Fit was perfect. Packaging was sturdy and high quality. Can't wait to see what comes through next time.

Jezza was prompt in responding to my outreach on multiple occasions and kindly provided the help and answers I was looking for. Thanks Jezza for being so great!

Quick response and immediate change of address so that I can receive the parcels (hopefully in the upcoming days) :-). Very kind. Thank you!

I contacted the team to help me with a technical glitch situation when completing my first order online, and Jezza was so helpful over emails
immediately got to figuring out the issue and offered a resolve/solution very quickly
I'm very happy with their pleasant customer service

Package never arrived, empressmimi sent a full refund. Great experience with their customer service

I have had a few subscription deliveries now and I have loved them all. There was an issue with one order which was swiftly corrected by Jezza in customer services who was lovely to deal with. Definitely recommend this company!

I was in a rush to get a set in a few short days so I contacted the customer service over chat and asked if they had any express shipping options available! The answers I got were friendly and super useful, although a little slower than I would've liked at times (I'm in Eastern Canada so I'm expecting it was due to timezones, maybe). I was sent an invoice to pay for express shipping which was done super easily. Unfortunately the shipping company couldn't deliver on time so I contacted CS again to let them know the express delivery window was past what I had been told, and that I was a little disappointed although I recognized it wasn't their fault. A customer service agent promptly suggested refunding me for the extra shipping! I was very pleased with the resolution and will be a returning customer! Thanks a lot!! Oh, also the Madame X set is SUPER CUTE 🥰

Jezza is an absolute pleasure to work with. She is always kind, patient and extremely helpful. She ensures that the issue is resolved fairly and always follows up to ensure everything gets corrected.

Absolutely amazing customer service! Recently had an issue with my order due to out of stock items. Jezza has sorted it out for me very promptly and was super friendly and professional!! Very happy, thank you so much ☺️

I'd purchased the La Vie en Rose set, but unfortunately, they'd run out of stock. I was so lucky to have Jezza assist me with setting up my refund/store credit. She was so patient and professional - I'll be purchasing again soon!