EMU Australia Reviews 

912
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 558 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the materials, noting that the footwear provides incredible warmth, luxurious comfort, and durable craftsmanship that lasts for years. Many people also highlight that the website is simple to navigate, making the online ordering process completely smooth and straightforward. Furthermore, consumers consistently mention that delivery services are remarkably fast and efficient, ensuring that packages arrive promptly right to their front doors. Some reviewers were not happy with occasional delivery delays, missing tracking updates, or frustrating experiences when trying to process product returns and exchanges.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality, cozy... See more

Quality

Consumers find quality to be exceptional, frequently praising the super soft materials, durable soles, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt fulfilment, fast... See more

Order

People report high satisfaction with the ordering and delivery process, highlighting fast shipping, clear... See more

Service

Customers had positive experiences with service, highlighting fast and efficient delivery alongside prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick shipping, had a great experience from beginning to end. Most of all love the quality of my boots. As a first time EMU customer these boots are waaaaaaay better than my uggs. Purchased a sec... See more

Rated 5 out of 5 stars

Got these slippers as a gift for a frien d -- she absolutely LOVES THEM! The furry sheepskin is yummy and craftsmanship exceptional. Love the tie-dye coloring, orange to blue/purple is so unique and l... See more

Rated 5 out of 5 stars

So easy to order , check sizing a breeze . Checkout fast and efficien. Postage was amazing , updates notifications from time of purchase till delivered to the door. Product !!!!! The absolute best ,... See more

Rated 5 out of 5 stars

I am on my second pair of Emu boots - they are fabulous and the warmest most comfortable boots I have ever worn. Sadly there was a fault with the zipper and Emu dealt with my issue in an extremely p... See more


Company details

  1. #92 of 212 best companies in Shoe shop
  2. #149 of 274 best companies in Fashion accessories shop

Written by the company

Established out of Jacksons Tannery, which began in 1948, EMU Australia produce Footwear and accessories crafted from all-natural materials. EMU Australia can be found in stores in many Countries around the world. Our Global site www.emuaustralia.com ships to the Northern Hemisphere and we have local warehouses in the UK, Holland, USA and Canada all with fast and free shipping. Our Australian website www.emuaustralia.com.au ships from Australia, to Australia, New Zealand and Asia.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

912 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(912)

588 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The service was great

The service was great, the Stinger range boots are amazing quality, wouldn’t buy another brand. Only reason I gave a 4 was because I can’t get the mushroom color way in the Stinger Hi. PLEASE PUT THEM BACK INTO PRODUCTION!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Got these slippers as a gift for a…

Got these slippers as a gift for a frien d -- she absolutely LOVES THEM! The furry sheepskin is yummy and craftsmanship exceptional. Love the tie-dye coloring, orange to blue/purple is so unique and luxurious looking. I hope Emu makes more slipper styles with this tie-dye color way ♥️♥️♥️

29 April 2026
Unprompted review
Rated 4 out of 5 stars

Fast postage

Fast postage - great service.
I still have the high heeled boots *Cooma Suede* I love them and wish I could get another pair, I have worn them every winter.
I know these new ones won't live up to my coomas but still comfortable and wearable.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I like the products

I like the products. They are well made. The sale price really help. Customer Service responds quickly. The only problem is I couldn't find direct phone number anywhere which is annoying. Sometimes I have a quick question and getting the answer right away would really help.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Most Comfortable and Beautiful

⭐⭐⭐⭐⭐
Very high quality product - comfortable and well made.

I’ve been wearing my EMU Australia men’s sheepskin slippers daily and they’re honestly the most comfortable pair I’ve ever owned. The genuine Australian sheepskin lining feels like walking on a cloud—super soft, warm in winter, yet breathable enough that my feet don’t overheat. They slip on and off easily, stay put with the sturdy sole. True to size and excellent quality.

If you’re on the fence, just buy them—you won’t regret it! Highly recommend.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Emu sandals

Very speedy delivery . The quality and comfort is excellent. Gorgeous sandals

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The experience I had through getting ugg boots for my grandchildren for Easter was absolutely fantastic.
From ordering and the tracking experience.
We received the products early and the grandchildren loved them.
I would order again through this company and I have told family and friends about the experience and product as well.
Thanks
Kind Regards
Jane Harrington
Barmera 5345
South Australia
😀😀😀😀😀😀

12 April 2026

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